Dreamvegas (Whitehatgaming) removed my winnings after i hit 1750x on Jammin Jars!

[JamminAMY]

3 hours ago, OneMoreBet said:

Write your local politician? I'm sorry but if you're doing that you have really lost the plot.

Why though? Politicians hold the power in governments to achieve and change things, this sort of thing should be eradicated and prevented with some new regulations imo.  So you think if i write to the Minister for Justice and Equality, Charlie Flanagan in my country he wouldn't care? Sorry I disagree. 

[deejon]

@JamminAMY your fight against casino is useless. You have clearly broken one rule of terms and casino has every right to take your winnings. Yes i know it's huge amount but there is nothing anymore what you can do. This was a big lesson for you but you can get over it sooner or later. And in future: Read the rules. Read them twice and after that make your decision would you like to deposit or not.

 

[JamminAMY]

I broke the terms or they broke the terms? I'm sorry i wish people would stop saying its useless to fight the casinos decision. Never in my life will i accept this treatment from any company, even a casino company. This is not €70 its €7600! I have support behind me from family and my parents do know lawyers who they think will help me. I promise one day i hope i can come back here and prove a lot of people wrong. Casinos are not untouchable machines, i'm so surprised by many comments. I did not knowingly break any rules but they did knowingly break their own rules. 

[anonymousapple]

13 minutes ago, JamminAMY said:

I broke the terms or they broke the terms? I'm sorry i wish people would stop saying its useless to fight the casinos decision. Never in my life will i accept this treatment from any company, even a casino company. This is not €70 its €7600! I have support behind me from family and my parents do know lawyers who they think will help me. I promise one day i hope i can come back here and prove a lot of people wrong. Casinos are not untouchable machines, i'm so surprised by many comments. I did not knowingly break any rules but they did knowingly break their own rules. 

Its funny how you still think you're 100% in the right while the casino is 100% in the wrong 🤣 best of luck in your long journey ahead

[JamminAMY]

Here's another one, I need this don't i... Don't you think i'm stressed and depressed enough atm without your sarky comments and emojis. If its a long journey then so be it, rather that then nothing. Are a lot of the members here casino workers or something? 😐

[deejon]

11 minutes ago, JamminAMY said:

Here's another one, I need this don't i... Don't you think i'm stressed and depressed enough atm without your sarky comments and emojis. If its a long journey then so be it, rather that then nothing. Are a lot of the members here casino workers or something? 😐

Oh man open your eyes. the Casino has complied with its own terms. And when you have registered you have accepted these terms. Sure you can fight against if you want but you will lose. Casino has a prove that you have broken one of their term so deal with it. You can't win via MGA or you can't win in court room. Everything has been legal and it is you who made the mistake. As i said before this is big lesson for you but much easier is just hand over with this case and move on in your life.

 

[anonymousapple]

15 minutes ago, JamminAMY said:

Here's another one, I need this don't i... Don't you think i'm stressed and depressed enough atm without your sarky comments and emojis. If its a long journey then so be it, rather that then nothing. Are a lot of the members here casino workers or something? 😐

And thats another thing about you, when us members post something that seems to go against your favor, you just assume we are casino workers or affiliated with them which is apparent in your previous replies and to some this may seem insulting. I don't say things that you want to hear but rather things that are realistic based on the given scenario. 

It is apparent that whatever we are saying against your case and in favor of the casino won't get into your head, so I don't really see the point of this thread anyway. I have offered you a view on when the Court would rule in favor of both sides but you seem to be blinded by the one where I mentioned given your set of facts it is more probable than not that the Court would rule in favor of the casino.

Even in my early replies I have told u that you can attempt to escalate it to their appeals or complaints procedure and once you've exhausted that option you can then proceed to a mediator that they approve of such as IBAS and then the final resort would be going to Court (litigation). dirtystack has offered a more comprehensive step by step reply in what you should be doing. You should probably request this thread to be closed if you cannot accept the fact that the majority of the replies would be siding the casino since it seems to be adding unnecessary stress to you. You should be following the formal steps right now and just deal with it as time pass and not have this on your mind at all times because then it would hinder with your daily activities. To exhaust all options prior to litigation will take you perhaps months depending on how fast their side responds to your complaints and/or mediator services like IBAS.

Best of luck, i am not going to reply further to this thread as there is no purpose.

[JamminAMY]

That's because most replies say let it go you broke T&Cs move on, that's now how i would respond if this happened to someone else.

What Term did i break? The "Deposits with Neteller are not eligible term"? Ok they are no eligible, but i deposited and the system gave me a bonus, at this point the casino broke its own T&Cs not me. There is a number of reasons why the casino would do this to benefit themselves. Ok if i was aware i could of gone to live support and had it removed, yes. but guess what I've just seen in another forum... This happened to someone else who deposited with skrill, Live support told them to continue and play the bonus. This person eventually lost his money because he did some bonus buys above max bet but is this very telling imo. 

 

[OneMoreBet]

1 hour ago, JamminAMY said:

Why though? Politicians hold the power in governments to achieve and change things, this sort of thing should be eradicated and prevented with some new regulations imo.  So you think if i write to the Minister for Justice and Equality, Charlie Flanagan in my country he wouldn't care? Sorry I disagree. 

I think he won't even open/get your letter.

[JamminAMY]

I was standing on the street today a police officer came up to me handed me a gun and then arrested me for possession of a weapon. 

I played at a casino today, the casino handed me a bonus and then took away the winnings when i won.

[dirtystack]

It's not a good analogy/ and highlights why you need to get away from the victim/perpetrator mentality if you want to get anywhere.

If Dreamvegas is exactly the same as 21casino and Casilando the the bonus is not automatically given to you, you have to select it when depositing.

 

It would be more like:

police officer -  "hey look I have a gun, do you want to hold it?"

You - "Ooooh, yes please! noice"

Officer hands you the gun. You observe the gun, notice the safety is on and flip it to the off position, you adopt a pose you have seen many times in the movies; legs spread, slightly leaning back, both arms outstretched gripping the lethal weapon, one eye closed, making pew pew pew noises as you jerk the gun up repeatedly, simulating shooting the mindless pedestrians around you. You get carried away and accidentally squeeze the trigger a bit too hard, there is a loud bang and across the road a watermelon, which a new mother is holding and showing to her prammed cooing newborn samantha, explodes.

The policeman takes his gun back, "STOP, give it back!"

The policeman issues you a fine.

You stand there indignant, thinking the officer to be very rude, he gave you the gun after all. You just want that gun back, the exploding watermelon was beautiful to behold, and who knows, maybe, just maybe, if you he gave you that gun again, maybe, just maybe, the next time you might hit the newborn motherload.

 

Also, it potentially makes a difference, due to the wording in the T&C's on dreamvegas been slightly different whether or not you won the money when playing with the cash balance or the bonus balance.

[Orzabot]

6 hours ago, OneMoreBet said:

I think he won't even open/get your letter.

No, I am sure that Charlie Flanagan will all he can do to get this guys money back. He might even make it a part of his re-election campain "justice for all who does not read the terms, but still think they should get paid" 

[JamminAMY]

1 hour ago, dirtystack said:

It's not a good analogy/ and highlights why you need to get away from the victim/perpetrator mentality if you want to get anywhere.

If Dreamvegas is exactly the same as 21casino and Casilando the the bonus is not automatically given to you, you have to select it when depositing.

 

It would be more like:

police officer -  "hey look I have a gun, do you want to hold it?"

You - "Ooooh, yes please! noice"

Officer hands you the gun. You observe the gun, notice the safety is on and flip it to the off position, you adopt a pose you have seen many times in the movies; legs spread, slightly leaning back, both arms outstretched gripping the lethal weapon, one eye closed, making pew pew pew noises as you jerk the gun up repeatedly, simulating shooting the mindless pedestrians around you. You get carried away and accidentally squeeze the trigger a bit too hard, there is a loud bang and across the road a watermelon, which a new mother is holding and showing to her prammed cooing newborn samantha, explodes.

The policeman takes his gun back, "STOP, give it back!"

The policeman issues you a fine.

You stand there indignant, thinking the officer to be very rude, he gave you the gun after all. You just want that gun back, the exploding watermelon was beautiful to behold, and who knows, maybe, just maybe, if you he gave you that gun again, maybe, just maybe, the next time you might hit the newborn motherload.

 

Also, it potentially makes a difference, due to the wording in the T&C's on dreamvegas been slightly different whether or not you won the money when playing with the cash balance or the bonus balance.

Oh Ok i don't really know what to say to that, its a bit dramatic i prefer my analogy. 

I'm not a victim but its common sense to anyone without any "connections" to the gambling industry that this is extremely foul play to act like this, Not even once but for several years! I've been told they don't do this in the UK as they are frightened of the UKGC, so they only try it in EU countries. I'm not the only "Fool" to fall for this and won't be the last. This is potential Fraud, at the very point i was awarded the bonus they had 2 days to find the error and contact me or remove the bonus before i even finished the huge wagering. How can they wait to see the outcome whether i win or lose LOL come on be serious. Im pretty sure a legit casino like paddy power, betfair or william hill would see this and accept the error in good faith, not remove all the winnings. 

This is a heads they win tails i lose potential scam going on. 

 

[JamminAMY]

32 minutes ago, Orzabot said:

No, I am sure that Charlie Flanagan will all he can do to get this guys money back. He might even make it a part of his re-election campain "justice for all who does not read the terms, but still think they should get paid" 

Or he could just ban the casino brand from operating in Ireland before something like this ends fatal. Gambling is already a problem, but gambling and being conned for 7k could lead to severe depression and who knows what else. Its a dangerous game to play and it needs stopping asap. 

What guy do you know called Amy?

[dirtystack]

12 minutes ago, JamminAMY said:

Or he could just ban the casino brand from operating in Ireland before something like this ends fatal. Gambling is already a problem, but gambling and being conned for 7k could lead to severe depression and who knows what else. Its a dangerous game to play and it needs stopping asap. 

You said my analogy was too dramatic for your tastes and then go full, overly dramatic, Karen mode.

Take a step back from your indignation if you want to be taken seriously.

I gave you advice as to what you need to do to get anywhere. Just do it, start the complaints procedure and stop ballooning the issue here, you are stressing yourself out over it. Chill, keep a clear head or else you will just drive yourself crazy.

I know how infuriating it is, we all do.

The only thing you can do is stay calm, stay rational and start the formal complaints proceedings.

 

[OneMoreBet]

11 hours ago, JamminAMY said:

Or he could just ban the casino brand from operating in Ireland before something like this ends fatal. Gambling is already a problem, but gambling and being conned for 7k could lead to severe depression and who knows what else. Its a dangerous game to play and it needs stopping asap. 

What guy do you know called Amy?

I thought your name was Jammin 😁

[Casinohoppers]

tbh you will not have any joy with this post or fighting it,the casino states in terms that deposits with skrill/neteller, even if you did get it added auto,like its been said befor when making a deposit read terms as they are set there,your self if playing online for a while should know that skrill/neteller is a no go,even if you have seen streamers use it and get a bonus thats beacaue ITS (a streamers bonus) not a welcome offer,

 

as hard as it is that win was never yours to win as you was playing on the bonus what you was not allowed,so for them to give you your deposit back is a fair deal

[Orzabot]

14 hours ago, JamminAMY said:

Or he could just ban the casino brand from operating in Ireland before something like this ends fatal. Gambling is already a problem, but gambling and being conned for 7k could lead to severe depression and who knows what else. Its a dangerous game to play and it needs stopping asap. 

What guy do you know called Amy?

sorry did not catch that you are a women, people got all sorts of weird usernames. But that explains the massive mood swings and not being able to understand logic. A women does not want to hear a mans opinion, she just wants to hear her own opnion being repeated with a deeper voice.

[JamminAMY]

45 minutes ago, Casinohoppers said:

tbh you will not have any joy with this post or fighting it,the casino states in terms that deposits with skrill/neteller, even if you did get it added auto,like its been said befor when making a deposit read terms as they are set there,your self if playing online for a while should know that skrill/neteller is a no go,even if you have seen streamers use it and get a bonus thats beacaue ITS (a streamers bonus) not a welcome offer,

 

as hard as it is that win was never yours to win as you was playing on the bonus what you was not allowed,so for them to give you your deposit back is a fair deal

I'm sorry but that win could of happened with or without a bonus. Its a good trap. Your acting like i didn't deposit, this was not a free bonus, i deposited €200 to play Jammin Jars after seeing many streamers have great success on that game. I understand some casinos ban skrill/neteller but how many casinos outside the white hat gaming group actually award the bonus when you deposit with them methods? I'm sure the others just block the bonus like casino.com does. Its the Casinos duty and responsibility to do this. 

The day someone from White Hat Gaming group comes here and declares they will refund the deposits of all the other people who this has happened to in the last 2 years+ who actually lost with the bonus using Neteller/Skrill will be the day they look like a legitimate casino and prove this was an accident and not deliberate by them.

Who knows how much the casino has pocketed from this before because not many people will beat the huge wagering they set. Think about that ay...

1 minute ago, Orzabot said:

sorry did not catch that you are a women, people got all sorts of weird usernames. But that explains the massive mood swings and not being able to understand logic. A women does not want to hear a mans opinion, she just wants to hear her own opnion being repeated with a deeper voice.

That's so offensive are you serious? 

I am not having a mood swing! The odd few people here and other forums have the same logic i have so. You obviously have a biased opinion. 

[JohnnyJaw]

Kind of sad how many people in here think it's fair how the casino treated their customers in this case (and many many other cases over the years). It's a fact that OC's operate at the edge of being loyal like in your case or if they take weeks for your account being verified i.e..

Sure, you won't get that money back but come on guys. It's 2020 and this shitty casino can't even add a process where it checks your deposit method BEFORE it automatically grants you a bonus. Some casinos just operate like it's the late 1990's. Pretty sad but that just shows how much of an asshole you have to be if you work in the casino industry. 🙂

[OneMoreBet]

1 hour ago, JamminAMY said:

Its the Casinos duty and responsibility to do this.

It's the players duty to read the terms & conditions. Could the casino implement something to prevent Skrill and Neteller deposits with the deposit bonus? Yes. Is it solely their responsability that nobody deposits with Skrill and Neteller with the deposit bonus? No.

Goodluck with your crusade against white hat.

[Slotplayer]

2 hours ago, JamminAMY said:

The day someone from White Hat Gaming group comes here and declares they will refund the deposits of all the other people who this has happened to in the last 2 years+ who actually lost with the bonus using Neteller/Skrill will be the day they look like a legitimate casino and prove this was an accident and not deliberate by them.

The only way to test this is for someone that did get a bonus whilst depositing via Skrill / Neteller but didn't manage to complete the wagering, to go to the casino and claim their deposit back because they should never have had the bonus in the first place. If that request gets refused, you got a point as that particular rule should apply to all outcomes.

[JamminAMY]

1 hour ago, JohnnyJaw said:

Kind of sad how many people in here think it's fair how the casino treated their customers in this case (and many many other cases over the years). It's a fact that OC's operate at the edge of being loyal like in your case or if they take weeks for your account being verified i.e..

Sure, you won't get that money back but come on guys. It's 2020 and this shitty casino can't even add a process where it checks your deposit method BEFORE it automatically grants you a bonus. Some casinos just operate like it's the late 1990's. Pretty sad but that just shows how much of an asshole you have to be if you work in the casino industry. 🙂

That's the thing and why do they need to act like this in the casino industry when they must make fortunes at the expenses of people already. This particular casino is related to a whole list of casinos under one brand White Hat Gaming so they are huge. I'm sure stuff like this is not necessary. What have they done with the confiscated winnings,which they would of sent to me had i used any other deposit method, Put the money back in the business books as profits or what, I wonder... it's just playing on mind. 

[ryans_slots]

Surprise Surprise WHG at its old tricks again when I was literally sticking up for the casino above^
They've locked me on all WHG sites for unknown reason awaiting email lulzzzzzzzzz

[Adamski22]

They fucked you over big time mate.maybe at some point it's true yes you should read a bit more carefully about deposit bonuses but still how da fuck casino create such a stupid rules, conditions. Absolutely pathetic.they first to take your money bo last one when it comes to at you the money. You got scammed.tthays all and streamers ain't not gonna help you at all with it cos they know as much as you about it or some of even less or just don't don't care