Justspin - Help thread

[christablet]

5 hours ago, Alex_Justspin said:

Hi @christablet

Thanks for your feedback.

The open game rounds have been brought up with the game provider and as soon as they get back to us we will get back to you.

Your withdrawal was approved earlier today, and your account is fully verified.

Have a great weekend!

Kind regards,
Alex

Yes the withdrawal went very fast, thats good. I see there is still open game rounds on the roulette, i guess i will wait until thats good again. Thank you, you too.

[christablet]

@Alex_Justspin Hey, its me again 🙄 Its been a week now and still 2100kr missing(lightning roulette) . Can you take a look at my case, thanks. Username chrisgaha

[Alex_Justspin]

7 hours ago, christablet said:

@Alex_Justspin Hey, its me again 🙄 Its been a week now and still 2100kr missing(lightning roulette) . Can you take a look at my case, thanks. Username chrisgaha

Hi there @christablet 

I have contacted our casino manager and he is on the case. As soon as the game rounds have been confirmed by the game provider, I will update you here. I apologize for the inconvenience, it is never fun with missing winnings. Hopefully it will be sorted soon.

Kind regards,
Alex

[Alex_Justspin]

8 hours ago, christablet said:

@Alex_Justspin Hey, its me again 🙄 Its been a week now and still 2100kr missing(lightning roulette) . Can you take a look at my case, thanks. Username chrisgaha

Hi again @christablet,

The missing game rounds are now confirmed and 2100 NOK is in your player account.

Have a good day, and good luck in the casino!

Kind regards,
Alex

[Klaaaplechen]

Hi,

 

I wait till friday to confirm a cashout.

Support says it is because they wait to confirm by klarna but i wonder how this could be. It is okay to spend all your money by loosing it but it is not okay If you want money Back.

It shouldnt take so long in my opinion.

 

Benjamin

[Alex_Justspin]

On 03/02/2020 at 18:35, Klaaaplechen said:

Hi,

 

I wait till friday to confirm a cashout.

Support says it is because they wait to confirm by klarna but i wonder how this could be. It is okay to spend all your money by loosing it but it is not okay If you want money Back.

It shouldnt take so long in my opinion.

 

Benjamin

Hi Benjamin,

I have gotten back to you on PM.

Thank you
Alex

[knutzx]

Hello, ive got a question about JS Casino,

i dont use bank transactions, i only use skrill to keep them devided.

can i opt in using the welcome bonus using skrill payments? some casinos allow and some dont..

[Alex_Justspin]

26 minutes ago, knutzx said:

Hello, ive got a question about JS Casino,

i dont use bank transactions, i only use skrill to keep them devided.

can i opt in using the welcome bonus using skrill payments? some casinos allow and some dont..

Hi @knutzx

Thanks for reaching out.

Yes, you can use Skrill or other e-wallets to claim the welcome bonus.

Have a good day and good luck in the casino!

Kind regards,
Alex

[Summerz]

Hmmm. I just go through comments here. 

Waiting for my first withdrawal and payment team told me that it takes up to 72hrs to clear the withdrawal. Hopefully it wont come with verification or anything else after 72hrs. If there please inform earlier instead keep dragging it up.

Now i still hold back for my second deposit after reading up here.

[Bob_Justspin]

Hi @Summerz!

The time frames that are stated regarding the waiting time for a withdrawal are an estimation. When a full verification of an account is needed, it is possible that our payments department needs these margins of up to 72 hours, but usually is way quicker. 

Upon investigating further on your case, we see that our payments department has requested some documents to you in order to process your request. 

Please do not hesitate to reach me on a PM if you are experiencing difficulties regarding the process above. 

Best Regards, 

Bob 

[Summerz]

2 hours ago, Bob_Justspin said:

Hi @Summerz!

The time frames that are stated regarding the waiting time for a withdrawal are an estimation. When a full verification of an account is needed, it is possible that our payments department needs these margins of up to 72 hours, but usually is way quicker. 

Upon investigating further on your case, we see that our payments department has requested some documents to you in order to process your request. 

Please do not hesitate to reach me on a PM if you are experiencing difficulties regarding the process above. 

Best Regards, 

Bob 

Hi Bob,

Nice to hear from you.

Anyhow your reply here makes me more worried about JS.

Before your reply here, about at least 24hrs ago JS already emailed me for the documents request and i already replied within an hour. I did get a replied email from JS saying will check upon it.

But now you are telling me JS status is still up until your side requesting documents. 

I hope you could check on your payment team what is going on.

Regards

[Bob_Justspin]

Hi @Summerz,

Apologies for our misleading feedback on this post. 

We had checked our system and informed according to what we could see. Please let us take another look and investigate further on this matter. 

I have sent you a PM in order to request you some details regarding your account on Justspin, so we can get your case solved as soon as possible. 

Best Regards,

[Summerz]

2 hours ago, Bob_Justspin said:

Hi @Summerz,

Apologies for our misleading feedback on this post. 

We had checked our system and informed according to what we could see. Please let us take another look and investigate further on this matter. 

I have sent you a PM in order to request you some details regarding your account on Justspin, so we can get your case solved as soon as possible. 

Best Regards,

Dear Bob,

Thanks for your efforts. Do check your pm.

[Natb0412]

HI  I know this is most likely just a security thing, but it still quite annoying, and as far as i know not the practice at a lot of other casinos i play at.

Having to withdraw with the same means used for your last deposit. I deposited through bank transfer the first time, and won big(for me atleast). I then tried withdrawing 1000NOK through skrill as it is my preferred payment method. My withdrawal was then cancelled, and i was told to use my last deposit method as withdrawal method too. I then deposited 200 more NOK using Skrill this time, and won a bit with that as well. I then tried to cash out a total of 1660NOK from you, through Skrill, which at that point was my last deposit method.

After approximately 2 days I got an email saying i needed to use bank transfer to withdraw and that my withdrawal was cancelled. I then requested withdrawal to my bank account(which can take a long time in norway), andd i then got an email 2 days later saying it was cancelled, and that i needed to cashout to the same bank account i used to deposit. 

 

The problem here, is that i DID cashout to the same bank account, and still got the message. I dont understand why? I have 2 different accounts in my bank, deposited with one, and tried to withdraw to the same one. I was then told to cashout to the other bank account? Which my VISA is not connected to? 

I dont really understand why my withdrawal has been stopped so many times? I have verified myself completetly, and sent bank statement+skrill, and still not allowed to cashout to those?

[Bob_Justspin]

2 hours ago, Natb0412 said:

HI  I know this is most likely just a security thing, but it still quite annoying, and as far as i know not the practice at a lot of other casinos i play at.

Having to withdraw with the same means used for your last deposit. I deposited through bank transfer the first time, and won big(for me atleast). I then tried withdrawing 1000NOK through skrill as it is my preferred payment method. My withdrawal was then cancelled, and i was told to use my last deposit method as withdrawal method too. I then deposited 200 more NOK using Skrill this time, and won a bit with that as well. I then tried to cash out a total of 1660NOK from you, through Skrill, which at that point was my last deposit method.

After approximately 2 days I got an email saying i needed to use bank transfer to withdraw and that my withdrawal was cancelled. I then requested withdrawal to my bank account(which can take a long time in norway), andd i then got an email 2 days later saying it was cancelled, and that i needed to cashout to the same bank account i used to deposit. 

 

The problem here, is that i DID cashout to the same bank account, and still got the message. I dont understand why? I have 2 different accounts in my bank, deposited with one, and tried to withdraw to the same one. I was then told to cashout to the other bank account? Which my VISA is not connected to? 

I dont really understand why my withdrawal has been stopped so many times? I have verified myself completetly, and sent bank statement+skrill, and still not allowed to cashout to those?

Hi @Natb0412,

Thank you for taking the time to leave your feedback regarding your experience in Justspin. 

Upon checking the issue with our Payments Department, we believe there is some misunderstandings regarding the flows of the transactions and the security requirements. 

I have sent you a PM with a detailed explanation on the issue and also the solution provided by our Payments Department. Please take a look at it and let us know at your earliest convenience. 

Best Regards, 

Bob 

[Cosman]

I like Justspin casino but this one is just nonsense. WTF 200 FREE spins 0.10NOK or 0.01 cents stake. Come on Justspin this here is not funny. 

Edited 4 March, 2020 by Cosman

[Alex_Justspin]

20 hours ago, Cosman said:

I like Justspin casino but this one is just nonsense. WTF 200 FREE spins 0.10NOK or 0.01 cents stake. Come on Justspin this here is not funny. 

Hi @Cosman

Thanks for bringing this up.

We send out different offers for Free Spins, where the Free Spin value of most games it is around €0.1 but on some games it is lower. The Free Spin value is always the lowest bet level for that game. We try to have a mix of different games, but I will lift this up with the CRM team so they can have a look at changing things up a bit more.

Have a good day, and good luck in the casino!

Kind regards,
Alex

Edited 5 March, 2020 by Alex_Justspin

[ragge999]

Made a deposit saturday. Started wagering the bonus on DHV, hit a few good bonuses and the balance was looking good. Then I decided to play Punk Rocker. After closing DHV, the page frooze and I got thrown out. Logged back in, the balance was now 0. Chatted with customer service, they said I had cancelled the bonus myself 😂, why would I do that and lose my deposit and the chance to wager the bonus? Fucking awesome by JustSpin. Then they continue to send me great offers on sms and email.  Their "system team" is now looking into it. If they also blame me for cancelling the bonus, I rather spend a night in a Corona-infested brothel in Stoke on a cold, windy monday night than spin at this place ever again.

[Orzabot]

1 hour ago, ragge999 said:

Made a deposit saturday. Started wagering the bonus on DHV, hit a few good bonuses and the balance was looking good. Then I decided to play Punk Rocker. After closing DHV, the page frooze and I got thrown out. Logged back in, the balance was now 0. Chatted with customer service, they said I had cancelled the bonus myself 😂, why would I do that and lose my deposit and the chance to wager the bonus? Fucking awesome by JustSpin. Then they continue to send me great offers on sms and email.  Their "system team" is now looking into it. If they also blame me for cancelling the bonus, I rather spend a night in a Corona-infested brothel in Stoke on a cold, windy monday night than spin at this place ever again.

Use this code "coronatakeaway" and get a 50% discount on all brothels in Stoke

[ragge999]

27 minutes ago, Orzabot said:

Use this code "coronatakeaway" and get a 50% discount on all brothels in Stoke

😁😁

 

[Alex_Justspin]

2 hours ago, ragge999 said:

Made a deposit saturday. Started wagering the bonus on DHV, hit a few good bonuses and the balance was looking good. Then I decided to play Punk Rocker. After closing DHV, the page frooze and I got thrown out. Logged back in, the balance was now 0. Chatted with customer service, they said I had cancelled the bonus myself 😂, why would I do that and lose my deposit and the chance to wager the bonus? Fucking awesome by JustSpin. Then they continue to send me great offers on sms and email.  Their "system team" is now looking into it. If they also blame me for cancelling the bonus, I rather spend a night in a Corona-infested brothel in Stoke on a cold, windy monday night than spin at this place ever again.

Hi @ragge999

I have sent you a PM since I need your user name or email to investigate what has happened and arrange a solution. Please get back to me when you can, so we can solve your issue. I am not pleased with your negative experience with Justspin, and I will make sure to do my best to change it.

Wish you a great day meanwhile.

Kind regards,
Alexander

[ragge999]

Brilliantly solved by Alex_Justpspin.

[damson95]

So is there still a withdraw fee? And minimum deposit?

Can you guys remove that please?

And please stop spamming me by sms, thank you

What a sh/t casino

[gjerken]

Are you stil having problems with skrill? Since you are not processing my withdraw?? 

[ragge999]

Holy mother of god, that verification process at justspin, blows me away. Let`s see how long this takes then.

Edited 1 April, 2020 by ragge999