Alex_Justspin

Hi again, Nothing more needed, your withdrawal has been approved today! Thank you for your patience and have a great Sunday! Hi @Adamski22 That is correct, Justspin is unavailable in France. Have a great Sunday! Kind regards, Alex

Hi there @dl6786 Thanks for raising this with us. I brought up your case with our Payments department, and it seems that a few additional checks were triggered on the account and the department that is handling such checks will be on it from Monday. As soon as they are done, the withdrawal will be approved. Apologies for the inconvenience this might cause. These certain checks is something we are required to do by our licencee MGA. Ive left a little something in your account as a token of our appreciation of your patience. Wish you good luck and a good weekend! Kind regards, Alex

Hi @ragge999 I can see that your withdrawals were processed yesterday and they will be sent today. You requested one on Friday and one yesterday, so I am not sure what you mean with that they take forever. The withdrawal time is 0-72h (working days) and both your withdrawals were processed well within this time frame. Here is the link to self-exclude https://www.justspin.com/accountstatus You can always contact support and they can help you in limiting your account. I wish you a lovely day! Kind regards, Alex Hi @christablet Congratulations on your win! Well done It looks like your withdrawals have been processed today, so they will soon be sent to you. Kind regards, Alex

Hi @ragge999 Thank you for your question. Accounts are normally verified within 0-72h after documents are sent in, and it is normally faster when you have a pending withdrawal. I wish you a good day! Kind regards, Alex

Hi @damson95 Thanks for your feedback. The transactions fees are there to make sure our payment services keep a high level. We are always looking into how we can improve the player experience and I have forwarded your feedback to the relevant department. Can you please send me a PM with your user name so I can look into why you are receiving SMS? If you have unmarked the "SMS promotions" on "Communication preferences" on "View my account", then you should be opted out from receiving them. Hi @gjerken Thank you for contacting me here. I have received info from payments that they are experiencing some issues with Skrill, which are supposed to be fixed today. I apologize for the inconvenience this might have caused. Please check our inbox here at Casinogrounds, I have sent you a PM. Kind regards, Alex

Hi @ragge999 I have sent you a PM since I need your user name or email to investigate what has happened and arrange a solution. Please get back to me when you can, so we can solve your issue. I am not pleased with your negative experience with Justspin, and I will make sure to do my best to change it. Wish you a great day meanwhile. Kind regards, Alexander

Hi @Cosman Thanks for bringing this up. We send out different offers for Free Spins, where the Free Spin value of most games it is around €0.1 but on some games it is lower. The Free Spin value is always the lowest bet level for that game. We try to have a mix of different games, but I will lift this up with the CRM team so they can have a look at changing things up a bit more. Have a good day, and good luck in the casino! Kind regards, Alex

Hi @knutzx Thanks for reaching out. Yes, you can use Skrill or other e-wallets to claim the welcome bonus. Have a good day and good luck in the casino! Kind regards, Alex

Hi Benjamin, I have gotten back to you on PM. Thank you Alex

Hi again @christablet, The missing game rounds are now confirmed and 2100 NOK is in your player account. Have a good day, and good luck in the casino! Kind regards, Alex

Hi there @christablet I have contacted our casino manager and he is on the case. As soon as the game rounds have been confirmed by the game provider, I will update you here. I apologize for the inconvenience, it is never fun with missing winnings. Hopefully it will be sorted soon. Kind regards, Alex

Hi @christablet Thanks for your feedback. The open game rounds have been brought up with the game provider and as soon as they get back to us we will get back to you. Your withdrawal was approved earlier today, and your account is fully verified. Have a great weekend! Kind regards, Alex

Thank you for the kind words @Cosman Hi @Pertuzzzz We have had some issues with Trustly withdrawals yes, this is being looked into and investigated with highest priority and should be fixed shortly. I apologize for any inconvenience, and thank you for your patience. Kind regards, Alex

Hi @Liverbird79 Thank you for contacting me. I am sorry that you feel this way. Obviously we don't want to upset our customers. We always try to mix the games up in our offers, where some games have a lower Free Spin value and other games have a higher Free Spin value. I will bring this up with our CRM team to see if we can optimize it further. Feel free to PM me if you have any more questions or concerns. Kind regards, Alex

Hi @geggs1 You have not sent your user name to me in a PM yet, so I have not had the possibility to look at your case. When you request a withdrawal, our payments department request KYC documents and your account and withdrawal are approved in 0-72 hours. If you do not request a withdrawal and just upload your docs, it will take longer time for your documents to be approved since we have not requested them. Kind regards, Alex