Jump to content

Bob_Justspin

Casino Rep
  • Posts

    31
  • Joined

  • Last visited

About Bob_Justspin

Bob_Justspin's Achievements

Advanced Member

Advanced Member (3/3)

2

Reputation

1

Community Answers

  1. Hi @NORGOONER, Thank you for reaching out through Casino Grounds! First of all, congratulations for the winnings, seems like 2021 started great for you! We aim to process all documents as soon as possible, but it can take up to 72 hours before your documents have been handled. I have sent you a private message to confirm your registered email address, so I can have a look at the status of your documents. Kind regards, Bob
  2. Hi @Meister Sohai, Thank you for reaching out! I have sent you a private message to confirm your registered email address and help you with your withdrawal request! Kind regards, Bob
  3. Hi there @uainot89, Apologies for the late response to your question. Justspin.com is available for you to play from Austria and Germany! Please do not hesitate to reach us out if you require further information. Kind Regards and wish you a great week ahead! Bob
  4. Hi there @iceflymz, Thank you for reaching us out through Justspin's help thread. I will send you a PM in order to confirm some information, please take a look at your Inbox! Thank you for your collaboration and Best Regards, Bob
  5. Hi there @mallerdt, Upon raising your case to our Payments and Fraud manager, I have been informed that our Payments and Fraud department have implemented new routines regarding the verification of the accounts, in order to improve our security standards. In some cases, accounts that were verified in the past might be required to send further documentation in order to keep all the information up to date. We would like to apologise for the caused inconveniences regarding the latest withdrawal you have requested and regarding the verification process. I remain at your disposal through our conversation in PM; once you have uploaded the required document, please let me know and I will ask our Payments and Fraud department to handle your withdrawal with priority. Thank you for your collaboration and Best Regards, Bob
  6. Hi @mallerdt, Thank you for reaching us through Justspin's help thread here at Casino Grounds. Upon checking our system, I see that the withdrawal request has been cancelled from your end. I kindly ask you to reach me on a PM once you have requested it again and we wil request our Payments and Fraud to take a look at it with priority. Best Regards and wish you a great Friday! Bob
  7. Hi @christablet Thanks for contacting us through the Casinogrounds forum, and congrats on your big win!! I have raised your case with payments so they can have a look at your withdrawals. I am also investigating why you received a mail to send in documents when your account was already verified. This sounds wrong, so thank you for bringing it up with us! Will get back to you via PM once I have more information. Have a great day Kind regards, Bob
  8. Hello @Dikked, Thank you for posting in Justspin's help thread here at the Casino Grounds Community. First of all, we'd like to congratulate you on your winnings at Justspin.com and we're sorry to hear about the inconveniences you have experienced throughout the whole process. I'd like to raise this case with our Payments and Fraud Department and see what can be done. In order to do so, I will send you a PM requesting your personal details registered at Justspin. I kindly ask you to take a look at your Inbox and confirm the needed details. Please let me know if anything else should be taken care of. Thank you for playing at Justspin.com and for your collaboration this time. Best Regards, Bob
  9. Hi there @ragge999, Apologies for the caused inconveniences and thank for raising this here at Casino Grounds. I have sent you a PM in order to confirm some details before requesting our Payments and Fraud department to take a look at it. Kind Regards, Bob
  10. Hi there @dl6786, I have passed your request to our Customer Support department, who will get in touch with you in case there is anything available. Kind Regards, Bob
  11. Hi there @mallerdt, Thank you for posting on Justspin's help thread in the Casino Grounds community. I have asked our payments and fraud team to take a look at your transaction in order to be handled as soon as they can. Besides, I kindly recommend you to take a look at our responsible gaming tools, as it will allow you to set up a limitiation that suits your needs (wagering, losses or deposits can be chosen). You can find it from the link below: https://www.justspin.com/en/setlimits Let me know if I can assist you any further! Congratulations on your winnings and Best Regards, Bob
  12. Hi again @dl6786, Glad to read that you have already received the funds! Since our daily limit is set at 5000 EUR for withdrawals, the following one of 2000 EUR will be handled tomorrow. Let me know if there is anything else we can assist you with! Kind Regards, Bob
  13. Hey there @dl6786, I have just pushed your transaction to our Payments and Fraud department and it should be approved by now! Congratulations again on your winnings and here I am if anything else is needed! Best Regards, Bob
  14. Hi there @dl6786, First of all, congratulations on your winnings! We are glad to read you are happy! I have let our Payments and Fraud department know about your request so they will handle it as soon as they can. Let me know if there is anything else that can be done from our end. Congratulations again on your winnings and wish you a great evening! Kind Regards, Bob
  15. Hello @Summerz and @mikkelrev79, Thank you for reaching us through this help thread in Casino Grounds. Regarding both cases, I have received confirmation from our Payments and Fraud Department that we have received the needed documentation and that the verification process has been completed. @mikkelrev79, please reach me through a PM if you need any further information regarding your case. I got confirmation now that one of your withdrawals should now be on its way to you. @Summerz , I got confirmation of the verification being now completed, you should also be expecting the funds to reach you soon. Thank you all for bringing your feedback through the Casino Grounds community, and also for the patience and collaboration this time. Please do not hesitate to reach me on a PM if any help is needed regarding any matter. Best Regards and wish you all a great week ahead! Bob
×
×
  • Create New...