CASUMO Doesn’t pay me $6000

[dirtystack]

@Geeman2000 assuming what you are saying is true and you haven't done anything fraudulent, have nothing to hide, then you should send them a complaint e-mail and inform them that you intend to use an alternative dispute resolution service. You are a responsible gaming concern and they should probably stop you from playing in future but they shouldn't go about it by seizing your money. It's like the casinos that have refused to pay once they find out someone has debts - not the way to go about responsible gaming, by all means stop them from playing but give them the money they have in their account.

 

 

This is assuming you are not committing benefit fraud and the money from your girlfriend was given to you, not taken by you. You might have to prove that the money was given to you freely by your girlfriend.

 

If you can prove that the money was given to you freely, once you have proven it to Casumo, you should tell them you have been gambling beyond your means, that you need to stop, that you don't have any income and that you have felt out of control for a while - you should tell them that despite your issues, they can't retroactively seize  the funds in your account - they have allowed you to play on their site, as a problem gambler, without any previous concern on their part. They have failed previously in their due diligence. 

Basically tell them - Cash me out and close my account otherwise it will be brought to the attention of the licencing body that you allowed a problem gambler to play on your site and added to his problems, caused him a lot of stress, by locking his account and not replying to his enquiries.

That's assuming you have done nothing wrong other then gambled beyond your means.

[Teamkayenne]

6 hours ago, dirtystack said:

@Geeman2000 assuming what you are saying is true and you haven't done anything fraudulent, have nothing to hide, then you should send them a complaint e-mail and inform them that you intend to use an alternative dispute resolution service. You are a responsible gaming concern and they should probably stop you from playing in future but they shouldn't go about it by seizing your money. It's like the casinos that have refused to pay once they find out someone has debts - not the way to go about responsible gaming, by all means stop them from playing but give them the money they have in their account.

 

 

This is assuming you are not committing benefit fraud and the money from your girlfriend was given to you, not taken by you. You might have to prove that the money was given to you freely by your girlfriend.

 

If you can prove that the money was given to you freely, once you have proven it to Casumo, you should tell them you have been gambling beyond your means, that you need to stop, that you don't have any income and that you have felt out of control for a while - you should tell them that despite your issues, they can't retroactively seize  the funds in your account - they have allowed you to play on their site, as a problem gambler, without any previous concern on their part. They have failed previously in their due diligence. 

Basically tell them - Cash me out and close my account otherwise it will be brought to the attention of the licencing body that you allowed a problem gambler to play on your site and added to his problems, caused him a lot of stress, by locking his account and not replying to his enquiries.

That's assuming you have done nothing wrong other then gambled beyond your means.

I think @dirtystack is right. You should send casumo an email informing them that you will contact the relevant commission. 

 

[Play The Game]

Can casino grounds shareholders.. not gonna mention any names start answering our questions instead of just sticking up for the casinos.

Its bullshit what there doing. You are promoting casumo as a reputable and trustworthy place to gamble, you gave us your word.

Now do something please.

Taking our money with no intention pf paying out.

[Shantaurus]

On 10/03/2020 at 10:16, Cherry261290 said:

Is it a big deal with that ? I can do whatever I want with my money. All I need to prove is that money clean to them. That is the point bro. 

Live Chat always day they can’t look into this because another department take care of it and there is no time frame. I tried to ask them close the account and pay me my money but they said until they verified my document they can’t process my withdrawals 

There is so many things wrong in that sentence. Your uncle takes a loan and gives it to you to gamble with. and you claim its your money so you can do whatever with it? , Well its not even your uncles money, because he got it as a loan from the bank. Ofc the Casumo whats to know his SoW. It would be riddicullous if ppl can loan money from the bank and give it to someone else to gamble it away. That is so wrong!!

[OneMoreBet]

31 minutes ago, Shantaurus said:

There is so many things wrong in that sentence. Your uncle takes a loan and gives it to you to gamble with. and you claim its your money so you can do whatever with it? , Well its not even your uncles money, because he got it as a loan from the bank. Ofc the Casumo whats to know his SoW. It would be riddicullous if ppl can loan money from the bank and give it to someone else to gamble it away. That is so wrong!!

There are so many things wrong with your post.

[Shantaurus]

10 minutes ago, OneMoreBet said:

There are so many things wrong with your post.

well explained statement buds

[OneMoreBet]

5 minutes ago, Shantaurus said:

well explained statement buds

Ok, for your convenience: I don't know how loans work in your country but in mine you need a job/source of wealth to be able to take a loan. When you take a loan it is your money but you have the obligation to pay it back with interest ofcourse. If the uncle then decides to give it to a family member for whateverer reason (not important) that's his choice. If the uncle wants to spend it all on hookers and blow, that's his choice. Casumo has no business with the uncle.

[Skylined87]

On 10/07/2020 at 21:41, Play The Game said:

Can casino grounds shareholders.. not gonna mention any names start answering our questions instead of just sticking up for the casinos.

Its bullshit what there doing. You are promoting casumo as a reputable and trustworthy place to gamble, you gave us your word.

Now do something please.

Taking our money with no intention pf paying out.

You need to realize that we don't have control over the casinos as they are their own independent businesses.

I do my best to reach out and try to get help and I have helped countless people on the forum. There are unfortunately some cases where:

- I can do nothing further, due to the casinos internal procedures on how they handle the matters or due to sensitivity of the case, remember all I pass along is the complaint and the casino username and ask them to look into it (and believe me I'm really persistent in that)

- Complaint is invalid in the first place as the information provided is far from the truth (always 2 sides to the story!)

The post that was posted on Friday is similar to the first post of this thread - Both of the players borrowed the money to gamble with (you just shouldn't do that, ever).

Yes, Source of Wealth and AML are intrusive for the players, but keep in mind that was enforced by the relevant regulatory bodies (as part of the government of respective countries and EU/UKGC). I can almost certainly say that as long as you provide the documentation they ask for, you will get your things sorted - I've personally never had any issues, including with SoW / AML.

[Shantaurus]

3 hours ago, OneMoreBet said:

Ok, for your convenience: I don't know how loans work in your country but in mine you need a job/source of wealth to be able to take a loan. When you take a loan it is your money but you have the obligation to pay it back with interest ofcourse. If the uncle then decides to give it to a family member for whateverer reason (not important) that's his choice. If the uncle wants to spend it all on hookers and blow, that's his choice. Casumo has no business with the uncle.

So you just answered the question yourself, To get a loan, you need a SoW. Casumo just wants to know were the money came from. The OP has stated to Casumo that his uncle took a loan and gifted it to him. This is instant alarmbells for Casumo. Gambling with boroughed money is just not done. And it doesnt matter who boroughed the money, its like what most streamers keep telling, only gamble with money you can afford to loose. 

[dirtystack]

What if the uncle fraudulently took out a loan and gave the money to his nephew to launder through the casino.

What if the uncle borrowed as much money as possible and distributed it to his family to launder through a casino with the intention to tell his creditors he can’t pay back the money, subsequently declaring bankruptcy.

What if the uncle didn’t actually take a loan and is sending family members money from the charity fund he is an administrator for.

What if the uncle’s money is proceeds of crime and not sourced via a bank.

What if the uncle is self excluded and using his nephew to deposit and play so he can circumvent the responsible gaming tools.

The Casino has to be sure otherwise they can get into a whole lot of trouble.

It’s not enough for you to just say he lent you the money, they need to know who it’s from and be sure that it is legitimate money.

I’m sorry but if you want your money then you’re going to have to provide them what they need to verify your story and wait for them to finish investigating.

Your word means nothing.

 

[Geeman2000]

On 10/07/2020 at 08:34, Teamkayenne said:

I think @dirtystack is right. You should send casumo an email informing them that you will contact the relevant commission. 

 

I have tryed emailing them, I’ve tryed web chat nothing they have closed up and giving me no information I have sent them everything they need aswel I don’t k ow what to do now.

23 hours ago, dirtystack said:

What if the uncle fraudulently took out a loan and gave the money to his nephew to launder through the casino.

What if the uncle borrowed as much money as possible and distributed it to his family to launder through a casino with the intention to tell his creditors he can’t pay back the money, subsequently declaring bankruptcy.

What if the uncle didn’t actually take a loan and is sending family members money from the charity fund he is an administrator for.

What if the uncle’s money is proceeds of crime and not sourced via a bank.

What if the uncle is self excluded and using his nephew to deposit and play so he can circumvent the responsible gaming tools.

The Casino has to be sure otherwise they can get into a whole lot of trouble.

It’s not enough for you to just say he lent you the money, they need to know who it’s from and be sure that it is legitimate money.

I’m sorry but if you want your money then you’re going to have to provide them what they need to verify your story and wait for them to finish investigating.

Your word means nothing.

 

Get what your saying mate but if I’m this high end fraudster I’m not very good at it, so I win a £1000 of £20 it lands in my account and I blow the full £1000 again back on casumo  I did it again I won £2000 I blow the exact same Amount  back on casumo £2000 can you see how good I am at cleaning money????? I haven’t done nothing wrong, I’m just a bad gambler and casumo has took advantage of that! I have a sponsor to take casumo to court, not only this dirty stack but the gaming commission are well aware of casumo and the complaints are in there 1000s this company I will win my case and Will put it on here for all to see when I do.

[dirtystack]

3 hours ago, Geeman2000 said:

I have tryed emailing them, I’ve tryed web chat nothing they have closed up and giving me no information I have sent them everything they need aswel I don’t k ow what to do now.

Get what your saying mate but if I’m this high end fraudster I’m not very good at it, so I win a £1000 of £20 it lands in my account and I blow the full £1000 again back on casumo  I did it again I won £2000 I blow the exact same Amount  back on casumo £2000 can you see how good I am at cleaning money????? I haven’t done nothing wrong, I’m just a bad gambler and casumo has took advantage of that! I have a sponsor to take casumo to court, not only this dirty stack but the gaming commission are well aware of casumo and the complaints are in there 1000s this company I will win my case and Will put it on here for all to see when I do.

YEs, I mean no offence or anything or to insinuate you are dodgy or anything like that. 

I'm just giving you an insight as to what the casino compliance department is doing. 

It is they UKGC that mandates this level of diligence.

A casino would rather not have to do any SOF, it drives away custom. A casino would much rather have access to the black market, everything small businesses owners are skimming off the top, proceeds of crime (especially drug money) legitimised through casinos etc,.

Casinos would love a slice of this pie.

Instead they have to incur the cost of employing a team to comply with the UKGC regulations.

 

I doubt the UKGC will penalise Casumo for their attempts to discover the legitimacy of your claims, that would be very counter productive when it is their guidelines the casino is following. Maybe they will decide the casino has been a bit over the top, who knows.

Maybe the governing body will tell you to provide proof as to where your uncle got the money from and then you will get your money, what then? Will you provide it?

It would be very interesting to have documentation from your end displayed here so I really do hope you post it here. Not just your side of the story but actual impartial account of what is going on. Transcripts, screenshots, photos of unbiased communication between all parties involved. Not just a story told from one point of view.

That would a fucking first and would be very interesting to observe.

So please do.

[Geeman2000]

1 hour ago, dirtystack said:

YEs, I mean no offence or anything or to insinuate you are dodgy or anything like that. 

I'm just giving you an insight as to what the casino compliance department is doing. 

It is they UKGC that mandates this level of diligence.

A casino would rather not have to do any SOF, it drives away custom. A casino would much rather have access to the black market, everything small businesses owners are skimming off the top, proceeds of crime (especially drug money) legitimised through casinos etc,.

Casinos would love a slice of this pie.

Instead they have to incur the cost of employing a team to comply with the UKGC regulations.

 

I doubt the UKGC will penalise Casumo for their attempts to discover the legitimacy of your claims, that would be very counter productive when it is their guidelines the casino is following. Maybe they will decide the casino has been a bit over the top, who knows.

Maybe the governing body will tell you to provide proof as to where your uncle got the money from and then you will get your money, what then? Will you provide it?

It would be very interesting to have documentation from your end displayed here so I really do hope you post it here. Not just your side of the story but actual impartial account of what is going on. Transcripts, screenshots, photos of unbiased communication between all parties involved. Not just a story told from one point of view.

That would a fucking first and would be very interesting to observe.

So please do.

[Geeman2000]

If you know anything about law?? I have been instructed that if I post anything I could render my claim so I’ll stick to what my Solictor says, don’t worry everything will be displayed here, I can see that by your reply you haven’t even read what I put, re read it the money is off casumo, I’ve been winning and then re depositing using the funds I won off casumo! I have been transferred money off my girlfriend and that’s from a joint claim, legit no laundering here, like I said I won £2000 off casumo and then deposited the full £2000 back on casumo anyone wants to know how to launder money through a casino please don’t ask me how to do it. 

[dirtystack]

13 minutes ago, Geeman2000 said:

If you know anything about law?? I have been instructed that if I post anything I could render my claim so I’ll stick to what my Solictor says, don’t worry everything will be displayed here, I can see that by your reply you haven’t even read what I put, re read it the money is off casumo, I’ve been winning and then re depositing using the funds I won off casumo! I have been transferred money off my girlfriend and that’s from a joint claim, legit no laundering here, like I said I won £2000 off casumo and then deposited the full £2000 back on casumo anyone wants to know how to launder money through a casino please don’t ask me how to do it. 

@Geeman2000This isn’t your forum post mate, I wasn’t in anyway talking to you. I am talking the the person who made this forum thread.

Just because you made a post in this thread by @Cherry261290 doesn't mean the whole thing is now about you. If you want replies directed at you then you should make your own forum thread and avoid getting confused.

I know plenty about the law and the complaints procedure .

 

[Geeman2000]

Understandable but through the gambling  help line to the gambling commission they are fully aware of what casumo are doing hoe they are bending the rules to there advantage but this is wrong what they are doing they was happy me losing £2000 in a day but when I win ! like 100s and 100s of people in my position right now with casumo it will be one complaint after one complaint you obviously know, how the gambling commission works they  will have enough to revoke there gaming licence, they gave them it, if this goes court which I’m very very happy with this will be in the public records and what they did and that I won the case the gaming commission would not like anyone they gave a licence to to be in public records. As you can agree it would look very very bad for the gaming commission!

[dirtystack]

😅
 

 

[Geeman2000]

1 hour ago, dirtystack said:

The come back is brilliant, see you have no words and that sais everything, I’ve seen your comments to other players proper with the casino probably affiliate tbo just so everyone knows I will be posting the out come. But with the sponsor I’ve got to pay my legal expenses I can take casumo to court I’ve already been told I will win. They wouldn’t take it on other wise , dirty stack hope you enjoy spending the money you earn defending these casinos . 👍🏻

[Orzabot]

4 hours ago, Geeman2000 said:

6 hours ago, dirtystack said:

The come back is brilliant, see you have no words and that sais everything, I’ve seen your comments to other players proper with the casino probably affiliate tbo just so everyone knows I will be posting the out come. But with the sponsor I’ve got to pay my legal expenses I can take casumo to court I’ve already been told I will win. They wouldn’t take it on other wise , dirty stack hope you enjoy spending the money you earn defending these casinos . 👍🏻

Thanks for making me laugh 

[dirtystack]

9 hours ago, Geeman2000 said:

11 hours ago, dirtystack said:

The come back is brilliant, see you have no words and that sais everything, I’ve seen your comments to other players proper with the casino probably affiliate tbo just so everyone knows I will be posting the out come. But with the sponsor I’ve got to pay my legal expenses I can take casumo to court I’ve already been told I will win. They wouldn’t take it on other wise , dirty stack hope you enjoy spending the money you earn defending these casinos . 👍🏻

Listen Geeman2000.

There was no comeback from me. 

I posted a sweating smiley because no matter what I write you interpret it whatever way you want.

You managed to make it look like I said this paragraph as you have somehow put it in the quote bubble when trying to quote my sweating smileyface, I guess you pressed backspace one time too many. I would like anyone reading to understand I didn't write any of that.

I'm  not in an argument with you.

My posts here are not directed at you, aside from when I tried to help you after you first posted with your issue.

I have been responding and replying to the person who made this forum thread. Not you.

I am talking to the guy whose uncle took out a loan and lent him the money to gamble.

I have not been talking to you. 

Make your own forum thread if you want comments directed to you.

I know how the complaints system works and by telling you how to go about it, and the rational on the casinos side, I'm hardly doing the casinos any favours. 

That is why I posted nothing but a smiley sweaty face emoticon,  I was sweating it whether or not you would understand that I am not talking to you.

😭

 

 

 

[tehf00n]

I am in a similar boat here

I get the verification notice for sow but I had the money sent from my wife.

Its my money, but as any responsible gambler should, I make sure someone else holds my money.  It's the only sure way to be responsible.

I deposit £10. Get 4 explorers in Book of Ra Magic bonus. 5 scatters on DOA2. The lingering SOW check is right there. My usual documents aren't acceptable and I have no way of going to Liverpool to buy a new passport, or wait for one to be sent, at cost, that I dont really need. So now the balance is dropping. Lose a bit, go see the process, same predicament.  Maybe play some more in the meantime.  Lose some more.  Go back to repeat process. Lose some more. Eventually broke or withdraw and get your money stuck in a loop until you can possibly prove where it came from in an acceptable method.

Its obvious why casinos need to do this, but it should be law that it is at point of entry, not withdrawal. It's a disaffective process that only serves to exploit the nature of the addicted gambler into avoiding the stress of it by perhaps gambling more, hence losing more.  Where is the UKGC on that one? Hmm?  As usual, late to the party.

[NickG]

If you mentioned that you gotten the funds from your uncle then just say goodbye to the money. Even if he could provide a SOW they can use legalise to void the winnings.  Going to the MGA has no point, it's a waste of time. Been there done that they don't bite the hand that feeds them even not if the whole gambling community says the casino is wrong.

[Ziggy]

On 10/03/2020 at 07:26, Skylined87 said:

Correct. It's frustrating for the players, but AML (anti-money laundring) regulations require casinos to follow it unless they'll pay massive fines. In OP's case he transferred funds from his uncle - so naturally they will ask for SoW for him as well as money came from him. As long as they are aware it might as well be that his uncle obtained his funds illegally somehow. I suggest you comply with the request (don't worry, the documents are safe - GDPR ensures that).

They cannot, under any EU or National law request proof of funds from a third party, unless that party is somehow involved with the original account. If they were dissatisfied with the 20k transaction, they should have said so, but they can't just go and investigate other people's finances. 

[Adamski22]

Just dont play on casumo cos they aint not wjatt they used to be back in the day.there is many other sites you can find with all the slots,definetly much better loyality rewarding system which casumo has the worst.