Ziggy

I love their nonsensical Terms and Conditions. I just love it. 'We have discretion to close your account, but will honour our contractual obligations'. No you won't you absolute silly sods. When one signs up to the casino under an offer from that casino to provide 'free spins' or 'deposit bonuses' and the consumer fulfils all the obligations: i.e. enters their details, date of birth, address and card details and when casino credits them with 'free spins' - bam, that's a legally binding contract for you. No need for money to exchange hands at all. The problem is no one will ever take them to court, unless the sums in question reach hundreds of thousands. I truly wonder if these 'casinos' even hire law firms to draft their Terms, or whether they just copy paste it from somewhere else. God damn geniuses.

They are very unlikely to do it if you deposit massive sums and lose it all. That's the problem.

Well, first of all I would go and submit an official complaint through internally (as you are required to do so by the third party dispute solvers). After that and if does not work, I would submit an official complaint on AskGamblers. If that fails, I would ask Leo who they use for the outside dispute resolution, for the UK it's IBAS, you need to find out who they have allocated in your country. Lastly, I would file a report with your country's gambling regulators and also Malta's Gambling Commission. Hope that helps buddy.

They should have, and this is according to Malta and UK Gambling commissions: 1) Paused your account immediately upon receiving your first email regarding your losses and 0 balance in your account (even if this was sarcasm). 2) Contacted you via phone or email explaining that they have to pass the information to the Responsible Gambling Department for investigation. What they did instead, is potentially allowed a compulsive gambler to continue placing bets on their website, which is wrong on so many levels. If what you are saying is true, I would be contacting the relevant gambling authorities and informing them about such practices. Cheers Z.