Just Spin Casino Enormous Fee

[aqua_pete]

Today I joined Just Spin Casino. So I wanted to make my first deposited with Skrill. Nowhere at the deposit page is mentioned that there is a fee for using Skrill even during the deposit you don't see a fee until you see what they charge. For a €25 they charge a whopping €1.99 fee thats almost 8%. Some casino charge a fee for Skrill but no more than 1%

Will never play there

[dirtystack]

Is it a flat fee?

for £50 will they charge £3.98?

For £250 will they charge £19.90?

Maybe it is just the minimum transaction fee.

[Xxxxwildingxxxx]

Is it not skrill charging you rather than casino not sure how skrill works exactly 

[Alex_Justspin]

Hi all,

Brand manager Alexander here. Thank you for your feedback, it is highly appreciated. 

The deposit fee of €1.99 on eWallets like Skrill are related to operating costs and it is a flat fee that is not affected by the amount deposited. It is supposed to be displayed when depositing, this has been raised with our product team so a fix will be done as soon as possible.

@aqua_pete Please send me your username in a PM and I will make sure to compensate you for this.

I am here if you would have any more questions or concerns.

Best regards

[cabzla]

23 hours ago, aqua_pete said:

Today I joined Just Spin Casino. So I wanted to make my first deposited with Skrill. Nowhere at the deposit page is mentioned that there is a fee for using Skrill even during the deposit you don't see a fee until you see what they charge. For a €25 they charge a whopping €1.99 fee thats almost 8%. Some casino charge a fee for Skrill but no more than 1%

Will never play there

well lucky for you at least your Deposit was not Stuck i deposited 4 Days ago Instant Banking Money left my Account but its not credited in the Casino so far ....4 days by now i wonder if i still get the Money credited in 2019

[Boulder]

i got problems to get verified at this casino. Cant even upload PDF at there page.   so well have wait and see

[aqua_pete]

I never deposited so no harm done here but I was shocked about that fee. I'm not used to so much. Also on other casino's with a lower fee I will not play, together with the fee (1%) Skrill asks for a deposit to Skrill, It's getting costly to play then.

[pausefisk]

A fee to deposit money into the casino's hand? heeeelllo? i'll stay away. The casino should cover that part, like most do.

[Nystromia]

Playojo, now there's a casino with the highest deposit fee's of all transactions. Percentage of deposit, no flat fee.

[Alex_Justspin]

On 01/11/2019 at 20:09, Boulder said:

i got problems to get verified at this casino. Cant even upload PDF at there page.   so well have wait and see

Hi @Boulder

Thanks for your feedback.

We are aware of the issue and our product team is investigating in it as we speak. It should be fixed shortly. In the meanwhile you can send your documents to support@justspin.com and they will be verified and uploaded by the payments department as soon as possible.

Kind regards,

Alex

On 01/11/2019 at 19:43, cabzla said:

well lucky for you at least your Deposit was not Stuck i deposited 4 Days ago Instant Banking Money left my Account but its not credited in the Casino so far ....4 days by now i wonder if i still get the Money credited in 2019

Hi @cabzla

Thanks for bringing this up.

Can you send me your username in a PM? I will make sure to investigate what has happened and compensate you for the waiting time. 

Kind regards,

Alex

[Boulder]

I send the email now.

[Djneeds]

Alex_Justspin the compensation guy