Pokerstars choosing my limits for me (and restricting my account without permission)?

[slotsofun]

So what is going on with Pokerstars?

First they set my account to cool off period for 1 week without my consent, which it took 3 weeks to get re-instated. Because I played for a "long" period.

Now they have set a monthly deposit limit of $200 without my consent nor income evidence and I can't change without contacting support?

Is this more UK bullshit regulations, or are pokerstars being pedantic?

If it's requlations, I think Pokerstars casino is going to fall down the same route as Calzone and others in the UK and lose a huge customer base or withdraw from UK business. 

It's a nightmare. They didn't do this when I was depositing £1000's a few months ago.

 

 

[vanHooff]

Probably (interpretations of) regulations with regards to responsible gaming.

 

34 minutes ago, slotsofun said:

If it's requlations, I think Pokerstars casino is going to fall down the same route as Calzone and others in the UK and lose a huge customer base or withdraw from UK business. 

Pokerstars is merging with / has merged with The Flutter Group (Sky Betting & Gaming, Paddy Power, Betfair brands) .

Others may elaborate how that may impact their UK casino business.

[dirtystack]

46 minutes ago, vanHooff said:

Probably (interpretations of) regulations with regards to responsible gaming.

 

Pokerstars is merging with / has merged with The Flutter Group (Sky Betting & Gaming, Paddy Power, Betfair brands) .

Others may elaborate how that may impact their UK casino business.

I don't think it does, they are keeping them separate if I understand correctly - a self exclusion on pokerstars won't make you self excluded on Betfair and Paddy power for example.

[Teamkayenne]

I have a question. When you go to a landbased casino do they ask for SOW or anything like that ? I believe noooooo.... I'm really starting to believe that the regulatory bodies are setting up rules that really make the player go out and play to a landbased casino.

[explorer]

12 minutes ago, Teamkayenne said:

I have a question. When you go to a landbased casino do they ask for SOW or anything like that ? I believe noooooo.... I'm really starting to believe that the regulatory bodies are setting up rules that really make the player go out and play to a landbased casino.

Land based casinos have their own set of AML/KYC rules.

[JollyBhoyJohn7]

UKGC setting all sorts of new guidelines for casinos it seems due to a rise in gambling from Covid-19 giving people a lot more free time.

[wertygo]

I have a same kind of problem with @LeoVegas_Support. I self excluded myself for 6 months. Then it took me over 3 months to open my account again just because they were soooo busy and I was in queque for 3 months. After contacting support for the billionth time and again manually answering all my sequrity questions I set up a call. Rep ask me how much I could afford to lose in a month. Totally lowballed it and said 500 euros to def get my account open again. It worked.. bazinga, but after logging in I somehow had accepted a 500 euro  deposit limit. Yes ...deposit. Found it out later on after I withdraw many times but couldn't deposit anymore (overall on plus side a lot).

It shows recklessness. There is a Wager loss limit possible but noooo. After the unlocking hassle I feel it's easier for me to not even contact support anymore as they even couldn't change my phone nr on record for several times.

Worst thing  is that I really like LV and support is quite good. That's how bad outsourced customer support is