TheBullet Posted 30 April, 2020 Share Posted 30 April, 2020 (edited) Hi all, Has anyone dealt with NYspins? I’m currently going through the most ridiculous and long winded verification process. They drag their heels for days then reject it without any info to help me. I have 5k waiting to be processed and I’m now getting frustrated and thinking about action. If anyone has any info or can help with this that’ll be amazing. Edited 30 April, 2020 by TheBullet Quote Link to comment
emmalou84 Posted 5 May, 2020 Share Posted 5 May, 2020 Did you get this sorted I’m currently having issues as well ?! Quote Link to comment
Gillington80 Posted 6 May, 2020 Share Posted 6 May, 2020 I'm having the same issue with Kassu, who do I go to for help? Quote Link to comment
Skylined87 Posted 6 May, 2020 Share Posted 6 May, 2020 On 30/04/2020 at 04:09, TheBullet said: Hi all, Has anyone dealt with NYspins? I’m currently going through the most ridiculous and long winded verification process. They drag their heels for days then reject it without any info to help me. I have 5k waiting to be processed and I’m now getting frustrated and thinking about action. If anyone has any info or can help with this that’ll be amazing. 11 hours ago, emmalou84 said: Did you get this sorted I’m currently having issues as well ?! 1 hour ago, Gillington80 said: I'm having the same issue with Kassu, who do I go to for help? Can all 3 of you please send me private message with your casino logins (emails) and what issue exactly you're having? 1 Quote Link to comment
emmalou84 Posted 6 May, 2020 Share Posted 6 May, 2020 Hi skylind87 I have sent a message yesterday Quote Link to comment
Gillington80 Posted 6 May, 2020 Share Posted 6 May, 2020 3 hours ago, Gillington80 said: I'm having the same issue with Kassu, who do I go to for help? After 5 days, and daily live chats they have FINALLY processed my withdrawal. Once the money is in my bank I shall be closing my account with Kassu. Shambles. 1 Quote Link to comment
emmalou84 Posted 6 May, 2020 Share Posted 6 May, 2020 My issue has been resolved now thank you ! 😊 1 Quote Link to comment
NickG Posted 25 May, 2020 Share Posted 25 May, 2020 (edited) Do not play at anything related to owners of NYSpins or Voodoodreams. https://www.casinomeister.com/forums/threads/voodoo-dreams-terms-regarding-deposit-methods-are-being-misused.84596/ https://www.askgamblers.com/casino-complaints/delayed-withdrawal-of-7-500-euros These topics should explain more then enough. In the end i tried to take legal actions but stopped due to hitting the proverbial corrupt wall that is Malta after being advised by my lawyer. Edited 25 May, 2020 by NickG Quote Link to comment
Slotplayer Posted 25 May, 2020 Share Posted 25 May, 2020 Yep, piss poor service. Still waiting for basic documents to be verified which means my withdrawal is stuck until they pull their fingers out. I seen the casino recommended on here so thought things would go very smooth. Alas, that is not the case. @Skylined87 - you may want to look into these complaints here (and elsewhere as the above post shows) before promoting / recommending this casino. It refers to Voodoo dreams by the way..... Quote Link to comment
Slotplayer Posted 26 May, 2020 Share Posted 26 May, 2020 And the bull crap continuous. They are saying my docs are not clear enough. The same docs that are acceptable for other casinos. Would not recommend using this outfit. Caveat emptor. 1 Quote Link to comment
Slotplayer Posted 26 May, 2020 Share Posted 26 May, 2020 So this is getting beyond ridiculous. They are not paying me because they can't verify my account despite eveything supplied being of good quality. And here is the best part.... I can still make deposits!! The fact that I can make deposits and they are withholding my payment goes against the UKGC code of conduct. @LetsGiveItASpin @Skylined87 @nickslots Why are you promoting this kind of casino that is clearly breaking UKGC guidelines? When I see a casino promoted here I don't expect such behaviour from them. You surely agree? 1 Quote Link to comment
Skylined87 Posted 26 May, 2020 Share Posted 26 May, 2020 1 minute ago, Slotplayer said: So this is getting beyond ridiculous. They are not paying me because they can't verify my account despite eveything supplied being of good quality. And here is the best part.... I can still make deposits!! The fact that I can make deposits and they are withholding my payment goes against the UKGC code of conduct. @LetsGiveItASpin @Skylined87 @nickslots Why are you promoting this kind of casino that is clearly breaking UKGC guidelines? When I see a casino promoted here I don't expect such behaviour from them. You surely agree? Send me your login (email) via PM please? Quote Link to comment
Slotplayer Posted 26 May, 2020 Share Posted 26 May, 2020 Now they want yet more stuff Proof of bank ownership. Why when I deposited via Skrill? Proof of gambling wins Classic stalling tactics By the way... they were happy to accept £2.7k in deposits without any docs. You try to withdraw the same amount and suddenly they put spanners in the works. You would expect this from rogue casinos not ones recommended by reputable affiliates 1 Quote Link to comment
OneMoreBet Posted 26 May, 2020 Share Posted 26 May, 2020 5 hours ago, Slotplayer said: Now they want yet more stuff Proof of bank ownership. Why when I deposited via Skrill? Proof of gambling wins Classic stalling tactics By the way... they were happy to accept £2.7k in deposits without any docs. You try to withdraw the same amount and suddenly they put spanners in the works. You would expect this from rogue casinos not ones recommended by reputable affiliates Wow that sounds really bad, hopefully it's fixed soon! Quote Link to comment
Slotplayer Posted 27 May, 2020 Share Posted 27 May, 2020 Still not getting anywhere with it. They said my ID that I submitted is too blurry, yet they changed my name on my account to include my middle name. As I never supplied this and it is only obtainable from the supplied ID, how come they still claim the ID is not good enough? They are refusing to inform me whether the additional information is needed for SOW or AML purposes. I can still make deposits. They texted me to let me know I have freespins in my account. Why, when my account is allegedly not verified hence their refusal to process my withdrawal. It looks like I can kiss goodbye to £2.7k of my money. @Nick @LetsGiveItASpin Care to comment why a casino that you are promoting is behaving like this when I submitted ID, utility bill, wage slip and screenshot of my Skrill account? Quote Link to comment
Orzabot Posted 27 May, 2020 Share Posted 27 May, 2020 when there has multiple complains that has not yet been solved and even a mod that has been on this forum for a long time also having problem. To show that this is taken seriously then casinogrounds should stop promoting them asap until it has been found out was is going on. It really make this forum look very bad. Looking forward to hear a response @Skylined87 Yesterday i played on a new casino (curacao) in less than 30 minutes the aproved all my documents and aproved my cashout, that is how it should be, it was even done at 2:30 at night. At least i hope many see this post on the forum and avoid this casino 1 Quote Link to comment
Slotplayer Posted 27 May, 2020 Share Posted 27 May, 2020 (edited) As you can see, I today managed to make a deposit of £20 (the minimum amount I could make). Considering that my account is allegedly not verified hence the reason that they can't pay me back the £2.7k owed, then surely they should not be able to accept deposits? I agree with the above mentioned post. I have met some of the owners of CG a number of times and they can vouch for my honesty and integrity. I appreciate that this will not satisfy the UKGC who may well audit my account, but it does demonstrate that I don't do bullshit and play things by the books. The only reason that I signed up at VoodoDreams is simply because they were promoted here. For that reason, I have only posted my account of this shambles of customer services here and not elsewhere. I am hoping that those promoting this casino can assist, or if they get the "talk to the hand" attitude that they dump this casino and stop referring customers to them. I have again tagged @Skylined87 (who I already have been in touch via PM with) and @Nick and @LetsGiveItASpin Edited 27 May, 2020 by Slotplayer Re-uploaded picture to omit personal information Quote Link to comment
Skylined87 Posted 27 May, 2020 Share Posted 27 May, 2020 I've been in contact with @Slotplayer to get this sorted and reached out again to @Voodoodreams to have another look. Quote Link to comment
Voodoodreams Posted 27 May, 2020 Share Posted 27 May, 2020 I am sorry you've experienced this issue with our casino @Slotplayer. I will make sure to get this resolved as quickly as possible, thank you for understanding. Quote Link to comment
Slotplayer Posted 27 May, 2020 Share Posted 27 May, 2020 Money finally received just now. Thanks to @Voodoodreams and @Skylined87 for your assistance 1 Quote Link to comment
Slotplayer Posted 28 May, 2020 Share Posted 28 May, 2020 A couple of comment that @Voodoodreams may wish to take into account: - My account is now limited to £1 a month until - I provide "a bank statement where we can clearly see a bank transaction from other casinos with your winnings" The latter is going to prove impossible because I use Skrill for all of my gambling transactions. So whilst, if I were to provide it, show a bank statement it will not show that those Skrill transactions are casino related because Skrill can be used for financial transactions other than gambling. For me this demonstrates that their security department lacks knowledge. I have been dealing with a number of different people with my case, and all of them appear to lack this knowledge. I still have £20 sitting in my account that I will play out..... who knows I may turn that into a profit Quote Link to comment
Voodoodreams Posted 29 May, 2020 Share Posted 29 May, 2020 I am glad to hear that you received your winnings @Slotplayer. As a licensed operator, we carry out certain checks on player accounts to ensure a safe playing environment for our players, in line with our licensing obligations. We have proactively limited your account as part of these obligations until our request for documents has been satisfied. Quote Link to comment
cabzla Posted 1 June, 2020 Share Posted 1 June, 2020 I am also waiting since friday to get my Account Verification done, this is by far the Longest Time i had to wait for a Casino...i am getting frustrated i am a long term cg Member and i am Register nearly on all promoted casinos but i have a feeling Things go quantity over Quality...wich worries me Quote Link to comment
Gamble1 Posted 5 March, 2023 Share Posted 5 March, 2023 Nyspins are taking the mic on paying £400. After multiple attempts to send I’d just not getting a response from them. Any help will me appreciated. Quote Link to comment
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