dirtystack Posted 26 September, 2019 Share Posted 26 September, 2019 Just hit some trigger prompting xxxxxxxxxxx to block my account until I provide them with contract of employment showing my salary, payslips. Ah, such aggravation. I know they require this, to maintain their license, so usually I just send whatever I'm asked for without much drama, but, damn; I've been playing a roulette tournament there all week and in first place. It finishes 30 minutes from now and the prizes are paid out tomorrow by 1500, I should stay in first place, very slim chance to drop to second or third. The T&C of the promotion state: If a player's account is self-excluded or blocked during the campaign period, the player will not be eligible for any prize. Can you believe this. The connotations: don't want this player to win the promotion? block his account. Link to comment
Slotspinner Posted 26 September, 2019 Share Posted 26 September, 2019 unlucky timing, but honestly do you think they just dont want you to win it sucks alot man.. Link to comment
dirtystack Posted 26 September, 2019 Author Share Posted 26 September, 2019 Well, will see, maybe they will pay out. If not they will ultimately end up refunding everything I lost taking part. Link to comment
Nordog Posted 27 September, 2019 Share Posted 27 September, 2019 5 hours ago, dirtystack said: Well, will see, maybe they will pay out. If not they will ultimately end up refunding everything I lost taking part. I dont think a temporary verification block is the same as being blocked on the page. But you never know how they twist it around. Link to comment
dirtystack Posted 27 September, 2019 Author Share Posted 27 September, 2019 2 hours ago, Nordog said: I dont think a temporary verification block is the same as being blocked on the page. But you never know how they twist it around. I hope you are right. I did the source of wealth stuff with another casino on the same license a couple of months ago. It was very quick, less then a couple of hours, hoping for the same efficiency today. Link to comment
SuperSmask Posted 27 September, 2019 Share Posted 27 September, 2019 I'm sure Nordog is right in this case. Verification and Blocked accounts are 2 different things. But do let us know what the outcome is. Link to comment
dirtystack Posted 27 September, 2019 Author Share Posted 27 September, 2019 Hi Supermask, they did all the source of wealth stuff quickly and unblocked my account. I received the prize for winning the tournament. Luck has been so bad recently that I guess I was imagining more to follow. Link to comment
BoracicLint Posted 29 September, 2019 Share Posted 29 September, 2019 I've never been asked for all that stuff and wouldn't send it if I did,but I suspect you turn over a fair sum of money therefore they are asking for this proof just to make sure? I do agree it's taking the p@ss but I can understand it with larger stakes and deposit gamblers to be honest.I would kick up a fuss as I am a small time player but can see how others may be targeted. Link to comment
dirtystack Posted 30 September, 2019 Author Share Posted 30 September, 2019 I don't mind the verification stuff, I understand they are obligated to do it. I had a very good month last month and my level of play increased a fair bit. The weekend was bad, had about £4k in deposits which was about twice as much as my entire previous deposits. They even called me to make sure I was ok and that I wasn't a responsible gambling concern. Pretty good conduct by them. Link to comment
Xxxxwildingxxxx Posted 3 October, 2019 Share Posted 3 October, 2019 On 30/09/2019 at 11:15, dirtystack said: I don't mind the verification stuff, I understand they are obligated to do it. I had a very good month last month and my level of play increased a fair bit. The weekend was bad, had about £4k in deposits which was about twice as much as my entire previous deposits. They even called me to make sure I was ok and that I wasn't a responsible gambling concern. Pretty good conduct by them. An automatic block doesn't consider your tournament, nevertheless it's good you sorted it in time. Link to comment
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