ROYAL PANDA STALLING PAYOUT FOR A MONTH

[elmo991]

Hi i made a cashout on royal panda a mont ago 3 days after making a withdrawl they as for documents so i send them a week later no money in my acc.so i logg in and see my money is back on my acc ask chatt why they tell me my utillitiy bill is blury!so i send a new one wait some more days  put the money on cash out!a week later no cash logg in to my acc and the money is back again.go to chatt and now they tell me they want a bank statement for verifikation 3 weeks later.so i send it and make a new withdrawl 3 days later logg in again money back to my acc the 3 time. go to chatt and asks why they tell me it takes 24 hours for them to verify my bakstatement som times a littel bite more if they got lots to do. so now a month later still no money on my acc slowes casino ive played on ever beware of ROYAL PANDA!seems like they are doing anyting in their way to not pay out!

[TimSchaeffer]

maybe @Melvin - Royal Panda can help you with this, i don't think royal panda wants to stall the payment, every casino has a strong security protocol wich they use at cashouts. mostly this is a proof of ID, proof of bank account (bank statement) and a proof of adress (utillity bill, phone bill). just send them all the three files with a good quallity and it should be fine, might take up to 48 hours on workdays. don't lose your patience, you will get there 

[elmo991]

Hey TimSchaeffer ive never ever waited on a casino for 4 weeks to get my acc verified!i have verified my acc at atleast 40+ sites. the loonges i had to wait was 2 weeks at casinostugan. all the other casinos verifies in one week including the time it takes to resend a pic that was blurry. the first utillity bill i sent to them was blurry they said i sent the same utillitibill pic to 2 other casinos this month for verification bettson and comeon  and it was ok acording to them! but royal panda tought it was blurry! i used my iphone6 and the pic was not blurry at all

[Nicola]

I've alerted the rep to this thread - hopefully this will be resolved very soon

[ryans_slots]

6 hours ago, elmo991 said:

Hi i made a cashout on royal panda a mont ago 3 days after making a withdrawl they as for documents so i send them a week later no money in my acc.so i logg in and see my money is back on my acc ask chatt why they tell me my utillitiy bill is blury!so i send a new one wait some more days  put the money on cash out!a week later no cash logg in to my acc and the money is back again.go to chatt and now they tell me they want a bank statement for verifikation 3 weeks later.so i send it and make a new withdrawl 3 days later logg in again money back to my acc the 3 time. go to chatt and asks why they tell me it takes 24 hours for them to verify my bakstatement som times a littel bite more if they got lots to do. so now a month later still no money on my acc slowes casino ive played on ever beware of ROYAL PANDA!seems like they are doing anyting in their way to not pay out!

use an online e-Statement for your bank, goto your online banking 'download the whole file/statement' and send that in. I've done this for every casino and 100% of them have approved even Royal panda, its a great casino.

roughly how much was your cashout?

[ryans_slots]

5 hours ago, elmo991 said:

Hey TimSchaeffer ive never ever waited on a casino for 4 weeks to get my acc verified!i have verified my acc at atleast 40+ sites. the loonges i had to wait was 2 weeks at casinostugan. all the other casinos verifies in one week including the time it takes to resend a pic that was blurry. the first utillity bill i sent to them was blurry they said i sent the same utillitibill pic to 2 other casinos this month for verification bettson and comeon  and it was ok acording to them! but royal panda tought it was blurry! i used my iphone6 and the pic was not blurry at all

note to self, always verify your self before depositing - rule number 1 surely.

[Melvin - Royal Panda]

Hi Elmo, can you please PM me your details so I can have a look for you? 
Our team is definitely instructed to make everything as smooth and easy as possible for the players, but unfortunately they do have to do these checks due to regulatory requirements. 
Send me your username and I'll have a look at your account to see what's going on in your case. 

[elmo991]

Thx all  Problem solved finaly after one month and 3 days  longest verification  ive been tru. Thx melvin for replying fast