Scammed by stakers casino

[onlinelooser]

This is a long story, and i'm not very good in english but i'll try my best for explain you.

 

8-9 Months ago i decided to open an account at stakers.com casino, i played, made deposit and withdraw without any problems

and all was going good. I suggested to a friend this casino and 1 time (1) he came at my house and played from HIS ACCOUNT to WITH MY DEVICE.

The day after, our 2 accounts was closed for multi-accounting.

 

Like 2 or 3 months ago i asked to stakers to reopen MY ACCOUNT and they accepted...played for these months...deposited and made withdraw without problems....

and today..... playing in BONANZA i won like 2900 euro...close the session.... i try to login and....BOOM - MULTI ACCOUNT DETECTED ERROR.

 

OF COURSE i immediately contacted the support via email and they told me i did multiacounting (THIS IS REALLY NOT TRUE, NEVER MORE HAPPENED FROM WHEN THEY REOPENED MY ACCOUNT)

So now, im here with no way to enter the website, and very very probably the scammed out the 2900 euros.

i dont really know what to say

[sirbuzzk]

Hello,

I would gather the information from when they re-opened your account, and then attach that when filing your complaint with them. Keep CG updated how its going.

Also for the future; Make sure to play at well known and trusted brands. Casinogrounds has a great list to choose from with partners they seem to have good relationship with to solve such issues.

Best of luck! 

[onlinelooser]

[Xxxxwildingxxxx]

1 hour ago, onlinelooser said:

This is a long story, and i'm not very good in english but i'll try my best for explain you.

 

8-9 Months ago i decided to open an account at stakers.com casino, i played, made deposit and withdraw without any problems

and all was going good. I suggested to a friend this casino and 1 time (1) he came at my house and played from HIS ACCOUNT to WITH MY DEVICE.

The day after, our 2 accounts was closed for multi-accounting.

 

Like 2 or 3 months ago i asked to stakers to reopen MY ACCOUNT and they accepted...played for these months...deposited and made withdraw without problems....

and today..... playing in BONANZA i won like 2900 euro...close the session.... i try to login and....BOOM - MULTI ACCOUNT DETECTED ERROR.

 

OF COURSE i immediately contacted the support via email and they told me i did multiacounting (THIS IS REALLY NOT TRUE, NEVER MORE HAPPENED FROM WHEN THEY REOPENED MY ACCOUNT)

So now, im here with no way to enter the website, and very very probably the scammed out the 2900 euros.

i dont really know what to say

It's like they was waiting to use that exscuse for when you get a big win, very shady but you have a good chance of getting YPUR money ,if they are licence holder as there already accepted  the reason you gave and you was honest with them, if you can prove this, I would advise them to pay you, as you will end up getting your money if someone points you in the right direction of how to do this, they cant accept what happens then decide to do that , when you risked your money and got a big win so fookin shady,if they cant prove multiple accounts used after the date you was warned, and explained , then you win rightfully!

Number one point what's solves whole thing they accepted your reason and allowed you to continue  playing! Shouldn't need anymore than that! When complaint, 

[onlinelooser]

of course they cant prove multiple account, cause never happened from when they re-opened my acc.

But i dont really know what to do, i write email and the do not answer, online chat is a joke ...if someone can help me really appreciated

[Xxxxwildingxxxx]

Try and look on multiple forums and if you see a stakers casino rep, Then mention this to them. Sadly in alot of cases things only get sorted quicker when the problem is mentioned and showing to community, then they the rep for example sort it out quick! At least it seems that way 

Just now, Xxxxwildingxxxx said:

Try and look on multiple forums and if you see a stakers casino rep, Then mention this to them. Sadly in alot of cases things only get sorted quicker when the problem is mentioned and showing to community, then they the rep for example sort it out quick! At least it seems that way 

Before going any further this seems to.be your best chance for now! And someone with experience might be able to help more

[Joppezzz]

You can also make a complain to MGA as it seems some of their games are regulated under it. https://www.mga.org.mt/support/online-gaming-support/

[blueyescasino]

@onlinelooser You should crop out your email address on your posts man. That's a spammers heaven..it's also telling everyone full name too. 

[onlinelooser]

Contacted mga.we'll see. 

[Xxxxwildingxxxx]

There just scum bags you seen there review players risk there money and get into shhite debt sometimes and when they win these thing happen by scams when players are somtime risking all I blame licence for allowing a casino to continue in this fashion when some players are at there lowest point then sometime this happens to them one reason of examples wuy its sooooooooooooo wrong 

[dirtystack]

Let us know how the MGA handles things and what they report to you, curious.

[Xxxxwildingxxxx]

It says you quoted me @dirtystack cant see it tho

There might not be the right world but you understand enough!

[Lewy85]

Try to post this on askgamblers.com

[pausefisk]

Dont get your hopes too high regarding MGA, i've been in contact with them before and i was not impress on how they handled the case, or even replaying back to me. 

[onlinelooser]

Update, and still problems on the situation.

After contacting the MGA stakers he immediately reopened my account, in the email they sent me they said that my withdrawal 
had not been successful due to my bank (?!) However, I requested a withdrawal of 500 euros and it is arrived in about 30 seconds .
.. at that point I thought, hey, it's done! No ... the nightmare continues ... I requested another withdrawal of 900 euros and it
 was suspended for about 50 hours. Today I open my account and the money has been credited back to my account. 
Obviously I ask for explanations and as usual they answer me with the usual sentences copy / paste .. 
Furthermore now, I can no longer make withdrawals .. if I try to make them the system automatically recognizes it as an error. 
I no longer know what to say or what to do .... Excuse me if I have bored you with this story. I will keep you updated 
if there will be some good news  but I doubt it strongly.

[Xxxxwildingxxxx]

Well if mga was super quick warn them stakers casino, that If it's not done in the time you have given or your questions answered rightfully. That you will be sending another complaint with details, seems like thay was told off and why did mga make a difference when, apparently you broke rule , it's funny when you contact commissioner after it the casino finds you broke no rule scum bags, I would ask for manager as you have that right if they say no manager available  you entitled  to one so they have to, if not and say no manager then say are you sure you denieying me a manager because I'll be sending this to mga to .

[Xxxxwildingxxxx]

You get your money becuase you cleared the final hurdle of the casino saying you did multiple accounts. Seems like you got cleared from that! So if you have they got no reason to pay you now. But you see how there messing you about in a different way post the link of the forum to them i like to see what they have to say for them selfs from what you told me it's disgusting how they treat players ! Ps no wonder I can't find a casino rep becuase even they no they can't defend what they are doing that's the truth 

[Slot Ronin]

I just checked stakers casino and saw they are regulated under MGA (Malta Gaming Authority), which  is in your favor. I already saw you complaint with them already which is good. If the casino still refuses to pay you, you can "put some pressure" to them and file official complaints at casino forums who listed them. Casinogrounds might have this function too, you can google for other big slot forums to file complaints there as well. I don't want to advertise other forums here, but a quick google search should help out.

Good luck man!

[Slot Ronin]

16 hours ago, onlinelooser said:

Update, and still problems on the situation.

After contacting the MGA stakers he immediately reopened my account, in the email they sent me they said that my withdrawal 
had not been successful due to my bank (?!) However, I requested a withdrawal of 500 euros and it is arrived in about 30 seconds .
.. at that point I thought, hey, it's done! No ... the nightmare continues ... I requested another withdrawal of 900 euros and it
 was suspended for about 50 hours. Today I open my account and the money has been credited back to my account. 
Obviously I ask for explanations and as usual they answer me with the usual sentences copy / paste .. 
Furthermore now, I can no longer make withdrawals .. if I try to make them the system automatically recognizes it as an error. 
I no longer know what to say or what to do .... Excuse me if I have bored you with this story. I will keep you updated 
if there will be some good news  but I doubt it strongly.

complain with MGA again. Be patient, that's so typical.

[onlinelooser]

Update:
Several days go by and stakers don't respond to my emails. I write again at the MGA and after 2 hours I am contacted by stakers telling me that I could withdraw funds from my account again.
So I did and this time the funds arrived after 24 hours (Ecopayz). So, for the moment everything seems ok.
Now my curiosity is: Will contacting the MGA have taken effect or is it just a coincidence? Would you continue to play on this site? Thank you all

P.s. Maybe thread title could be changed in: Stakers tried to scam but they found a fighter

[Guest]

On 21/11/2019 at 11:37, onlinelooser said:

Update:
Several days go by and stakers don't respond to my emails. I write again at the MGA and after 2 hours I am contacted by stakers telling me that I could withdraw funds from my account again.
So I did and this time the funds arrived after 24 hours (Ecopayz). So, for the moment everything seems ok.
Now my curiosity is: Will contacting the MGA have taken effect or is it just a coincidence? Would you continue to play on this site? Thank you all

P.s. Maybe thread title could be changed in: Stakers tried to scam but they found a fighter

How you play without read the terms? One account per IP, device and etc. Also if you are not happy with stakers why you still wondering to play in ?
They not do anything against you because you win big it's a automatic system were detects multi accounts
Cheers!

[MarcT22186]

On 21/11/2019 at 10:37, onlinelooser said:

Update:
Several days go by and stakers don't respond to my emails. I write again at the MGA and after 2 hours I am contacted by stakers telling me that I could withdraw funds from my account again.
So I did and this time the funds arrived after 24 hours (Ecopayz). So, for the moment everything seems ok.
Now my curiosity is: Will contacting the MGA have taken effect or is it just a coincidence? Would you continue to play on this site? Thank you all

P.s. Maybe thread title could be changed in: Stakers tried to scam but they found a fighter

Your question is a joke, right!? I would never ever put my money on this OC. 

It's quite simple: Have you any value by playing on this OC? If that's the case stay, if not put them on your personal Blacklist. 

Unfortunately I know Stakers to well, the OC itself is max. average, the Promotions aren't that good. Their customer service is one of the worst I'd to deal with. 

 

4 hours ago, Marchev said:

How you play without read the terms? One account per IP, device and etc. Also if you are not happy with stakers why you still wondering to play in ?
They not do anything against you because you win big it's a automatic system were detects multi accounts
Cheers!

This "only one Account" regulation of any other thing than Person is the biggest bs you can have in a T&C and should (imo) be prohibited from using in T&C excluding Bonus-regulations. 

As soon as you're verified the OC has any information of the Person behind the Account. If they don't trust their users they should and could do the verification at registration or first deposit. Anything else is fraudulent, this rule exist only for payout prevention and has no security aspect.

How can you say it's just an automatic system that did the ban? The Accounts got cleared and reactivated, at this point the IT remove any of the Account-bindings and as soon as he uses his device it only gets registered on him. At this point there's no chance the auto scans can detect Multi-Accounting. Another fact that stands against the automatic is why didn't they react in time and immediately unblock him?

Stakers is one of the low-bar low-bar black sheeps that hold a mga license. They're on the same level as all of those piracy Slot casinos... 

[Orzabot]

5 minutes ago, dan334 said:

I believe stakers is a great casino heard slot of good things about them and they got slot of praise so had to check it my self and there great indeed an exceptional casino

They are so good you had to make an account here and praise then in your first post. Wow they really must great, i gonna put all my savings in this casino. Thanks for the advise 

[MarcT22186]

2 hours ago, Orzabot said:

They are so good you had to make an account here and praise then in your first post. Wow they really must great, i gonna put all my savings in this casino. Thanks for the advise 

They actually offer a Promo via Live Chat to spam on public Forums how great Stakers is! 

SPOILER: THEY ARE NOT!