joshnadin
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Posts posted by joshnadin
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Hi @ogge, sorry to hear about your experience mate. It's painful when this happens.
The 'bet rejected' message when playing Live Casino can happen for any number of different reasons.
The most common reason is a connection/latency issue, where your devices connection to the game server is interrupted or not stable, or even the previous round is slow in settling. It can be a browser issue where you need to clear your cache and cookies, or just a general malfunction due to something entirely different. It is also common if you're switching between mobile and desktop during the same session, and/or playing more than one game at once.In every casino game, you will find that 'any malfunction voids pays and plays', essentially meaning that the casino and provider are covered when issues like this happen. I know it's especially frustrating when this happens on a round where you would have had a big win, but if you've contacted Live Support on the casino, and also raised a ticket in game with Evo and they've both come to the conclusion that they can't find the bet in question, there's little you will be able to do about this.
This thread shows a similar situation, where the players bet was investigated and the casino refunded the bet amount. In this case, Evo was able to see the bet in question and notify the casino of this, allowing them to credit the bet back to the player. Unfortunately in your case, it seems there is no footprint of the bet.
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3 hours ago, CasinocrazySlotsAndTunes said:
Here in England since the removal of autospins (which for many people is a ridiculous idea 💡🤣🤣🙈)
That's because a feature that actually allows you to keep track of how many spins you've put through a game instead of mindlessly clicking contributes to problem gambling. Duh! 😉
Well... At least according to the UKGC and the people who work there who have never played a slot in their lives 👀
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These exact two videos have already been discussed, at length, in this thread.
A video of a random event that is highly unlikely doesn't mean something is 'rigged'. If you do anything over and over again enough times, you are going to encounter some strange results. I would be more inclined to suspect something was off if things like this didn't happen from time to time.
At least the 1920's mob owned roulette table video was kind of interesting to watch, even if it doesn't support your delusions.
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4 hours ago, Jadnici said:
See this
Are you really quoting a video that’s a restoration of a 1920’s roulette table that was used in some back room gambling den in the U.S. as some kind of validation for your previous comments?
Come on man.
An ancient dodgy roulette table that was used in an era where gambling wasn’t even legal, and definitely not regulated, is a whole different story than saying regulated and licensed providers manipulate results.
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As much as I always feel for people who are affected by gambling issues, this seems like you've just had a negative experience, spat your dummy out, and want to blame everything and everyone else for your actions.
No one has forced you to deposit and play. Especially if you have the belief that the games you're playing are controlled and manipulated and you still play them with that said belief, it just reinforces that what you're saying are complete paranoid delusions.
We've been down the rabbit hole time and time again on this forum why any provider doesn't need to 'rig' their games, and why it would be more detrimental that beneficial to them.Getting salty about it and blaming content creators for what you have chosen to do as a responsible adult, and then going to the extent of saying you're going to report their content is a shitty move. But, whatever makes you feel better.
If it has got to the point where you're feeling the way you are, and it's affecting to this extent, you need to self exclude from all casino's you are registered at, and take advantage of a national self exclusion scheme if your country has one in place.
I hope your decision to quit is beneficial to you, and this experience is your last negative one when it comes to gambling. But, I also think you need to start taking some accountability mate.-
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25 minutes ago, Paul M77 said:
Question is, have I lost the money?
Simply put, yes.
Just because you have been on holiday or working in Ireland where Irish residents are allowed to play there, and any geo-filter would not have restricted your play, doesn't mean you're allowed to create an account and play as a resident of the United Kingdom, whilst in Ireland.
It doesn't so much matter where you are in the world, it matters where your legal residency is, and where you can prove valid citizenship of.
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I know, it's painful. But, you should always, always read the terms and conditions before you create an account and start playing.
Furthermore, if one of these dodgy Curacao licenced crypto casinos are happy for you to create an account with nothing more than an email address and zero KYC, or even basic details being provided until the withdrawal stage, it's another reason why I'd always recommend to stay away from them. They'll take your money happily until it's time to pay out. Then they start giving a shit who you are, and where you're from.
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On 14/12/2021 at 16:31, LetsTalkFacts said:
First of all he's playing with real money.
That being said he always only deposits with bonuses from the casino's and almost never raw. And that's my concern because most (the non streamers) regular players who sign up on those casino's through his affiliate don't get those 100% bonuses everytime they deposit. So it's not a realistic view of gambling when he streams. As soon the bonus bullets are used he ends the stream not willing to deposit raw.
Don't get me wrong, There is nothing wrong with getting those benefits as a streamer.
I don't get the point of this post?
You start off by saying that he always uses deposit bonuses and it concerns you as it's not a realistic view of gambling, yet in the next sentence directly contradict that by saying there is nothing wrong with getting those benefits as a streamer? Which is it?But, Moritz is extremely transparent and always has been. If he was to deposit the amount he does everyday without any kind of deposit bonus, the amount of stream time to provide content to his viewers would drop significantly, which defeats the whole purpose of being a streamer. Also, the volatility and variance would be much higher for him. Sure, if he gets lucky and hits a super big win that he doesn't have to wager, it's great! But, as they tend to be very few and far between, when the long periods of losses start to pile up, you're in the hole super quickly and it will become a lot more expensive to keep streaming and firing multiple bullets. After all, this is a job for him to create content, so maximising the amount of content is essential.
Yes, the average player will not be able to get deposit bonuses like Moritz, or other casino streamers, but your average player will also not be putting multiple hours of play through at the level that a casino streamer does. Just because a deposit bonus is involved, doesn't mean it is not a 'realistic view of gambling'. He gets the same slots and games as me and you, with the same RTP, whilst risking his own money, which is far more than can be said for the majority of 'casino streamers' in the past few years.
Anyone who says they would be happy to start streaming full time without any kind of deposit bonuses involved, knowing that the basic maths of the games mean the inevitable outcome will be that you eventually end up at a loss, must be wealthy enough to validate it as an expensive pastime (which is how gambling should be viewed anyway), and/or have other forms of income available to allow for the losses and streaming expenses. 99.9% of people like money, and would want to generate an income from streaming if doing it full time, so would you undertake any form of streaming as a full time job if you wasn't able to make money from it? Probably not.
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27 minutes ago, Davidr1978 said:
I once lost £200 at Mr green when asked for docs. I don't drive or travel abroad so could only send them birth certificate and utility bill. It wasn't worth me buying more ID for £200 so played high stakes and blew it.
I only play at sites that verify me digitally now.
Something needs to be done to stop casinos from asking for docs at the withdraw stage as they clearly use that moment to refuse paying out.
Age and address verification should be done at sign up then never requested ever again.
Only high rollers should be subjected to proof of wealth checks.
Unfortunately, it's getting more and more difficult.
The people to blame, are the regulators who impose that all these checks are mandatory for every player. The same regulators who decide things like auto-spins and bonus buys' apparently contribute to problem gambling, when in reality its just people sat in a boardroom making stuff up as they go along, and have never gambled in their lives, so don't have any first hand experience of how these things actually affect customers, and/or know if they're beneficial.
Verification should be mandatory at the point of signing up for an account though, I agree with you. Okay, it may put players off who want to play instantly, but it saves a lot of headache for the casino and customer at a later stage, and avoids issues like the one in this thread. Plus, casinos need to invest more heavily in the verification process to make it quicker and easier, it taking around a week to mess around with documents is painful.
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Sorry to hear of your experience mate!
Even though CasinoGrounds does promote this casino and you may not want to mention which one by name, I know CG appreciate any and all feedback in regard to any of the affiliated casinos they promote, and want to know things like this.
If you don't want to say in this thread, you can drop a message using https://casinogrounds.com/contact-us/
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14 minutes ago, WellGood said:
Hello) I think that my lovely movie 007 Casino Royal. 😎
I recently watched the movie on TV
Whilst I know they have added in and removed certain things from Casino Royale to add to the cinematic effect, and appeal to the mass public... As an ex dealer, I can't watch this movie without screaming at the TV when the dealer does certain things that would just never happen in any casino.
I suppose police officers get must get the same effect when watching crime shows! 😅
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As for my favourites:
Rounders hands down has some of the best movie quotes ever though! Teddy KGB is simply a whole vibe.
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21 hours ago, rosechambers said:
From your response I would assume you are a casino apologist, former employee or a former affiliate. That is the only explanation as to why you cannot see anything absurd here. You cant see any case being ruled in my favour?
Personally, I don't think you are being reasonable looking at this from a neutral standpoint. If your opinion differs, that's cool.
21 hours ago, rosechambers said:You clearly know nothing about consumer law (You weren't aware, or don't want others to know, casinos are governed by EU consumer law)
Sigh. I didn't want to get into the technicalities of what laws and regulations are applicable to offshore casinos licenced in certain countries and how it is relevant. But, I'm rather well versed in knowing how it all works. But again, cool.
21 hours ago, rosechambers said:TO REFRESH.....I HAVE PROVIDED:
- .PDF POA OF BANK STATEMENT DATED TWO MONTHS AGO, (DEPOSITS TO MR GREEN ON THIS)
- CREDIT CARD DATED TWO MONTHS AGO (PDF)
- UTILITY BILL (INTERENT) PDF
- SELFIE WITH PASSPORT X 2
- CARD PICTURES X 1
- PASSPORT X 1
All taken (where applicable) with my sons new iphone with an amazing camera.
As previously stated, you need to be providing physical copies of your documents. Not screenshots or pictures of digital PDF's.
This is likely where your issue is, and could have been easily avoided.21 hours ago, rosechambers said:William hill being the parent company is extremely relevant as I used the same docs and was verified within minutes. Meaning the documents are okay for the parent company to complete KYC but not for the subsidiary? Thats absurd, even if they have different KYC procedures. You need to stop flogging a dead horse and arguing against this.
More absurdity - Mr Green asked for a FOURTH POA after I sent the second and third and detailed I had no more. Its COMPLETELY UNREASONABLE to expect an individual to have copious amounts of documents and they clearly asked for a fourth knowing I had nothing further. Its delaying tactics, classic behaviour of terrible casinos as most people give up and the casino collects the money.
Moreover (further absurdity) it is COMPLETELY AGAINST CONSUMER LAW for a vendor to refuse a refund to a customer if they reject their custom. They have everything they need detailed under KYC and are simply now (by the legal definition) attempting theft.
It's not at all relevant. Ask any solicitor and lawyer. They're two separate legal entities and entitled to differentiate their policies how they want between the two companies.
I find it ironic how you keep quoting consumer law, and saying I didn't know anything about it when you're quoting things like this that are incorrect for so many reasons. But, for simplicities sake, AML regulations overrule this in each and every case. By law, they are not permitted to refund or send any funds your way until satisfactory KYC has been performed.21 hours ago, rosechambers said:The reason I believe you are probably someway affiliated (or have been) with casinos is your points on AML. THEY ARE ABSURD AND IRRELEVANT. The casino had no issue letting me deposit multiple times with no KYC. The money could of been stolen or dirty, They were fine for me to deposit when they thought I would lose it.....
I have worked in the industry, for many years, in different capacities, and have lots of inside knowledge you could have taken advantage of.
I promise that I would have been the first person to tell you exactly what to say to get your case resolved and how to go about it if I could see any casino acting in a manner that was not fair to any player.But, it is not in the casinos interest to just take your deposit and then lose you as a customer.
If they build a lasting relationship with their consumers who keep coming back, they are statistically more likely to profit more from you in the long run. A lot more. But, that doesn't fit your narrative, right?21 hours ago, rosechambers said:5 minutes research online will show anyone ECOGRA IS NOT NEUTRAL. Just look at the percentage of cases that go against the player.
Mr Green are refusing to respond to emails, refusing to acknowledge I do not have a fourth POA and refusing to return the balance. If you don't think this is absurd and disgusting behaviour I can only assume you are not a rational and fact finding individual.
Please stop dragging this thread into faff.
As stated previously, there is a very relevant reason why ECOGRA and every ombudsman and intermediary in any industry, not just casinos, have far more cases that go against the player/consumer. That doesn't mean that they're not neutral. I've never seen a case where the player has a valid claim and has been treated unfairly.
No problem. I'll stop dragging your thread into 'faff'. If you've taken anything the wrong way, I've not intended to come across as anything but helpful and put some facts out there. Good luck with your issue mate.
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On 15/08/2021 at 22:16, dispenseri said:
Any of you happen to know how the RTP on Book of 99 is distributed?
Hey @dispenseri,
Could you be a little bit more precise in what you mean by how it's distributed?
As far as I know, the RTP is calculated and incorporated into the game the exact same way that they work out the maths for all other games. It's just that the percentage is obviously higher than what you would generally expect to find on other games. Relax haven't done anything differently in terms of how they implement this into the gameplay. So over millions and millions of spins over the games lifetime, you would expect the house edge to be extremely close to 1%. -
Get in there mate! Big congrats on the win 🙂
I'm glad you've come to the conclusion you're never going to win in the long term, and are quitting whilst you're ahead. If gambling has got to the point in your life where its affecting (or would affect if she knew what was going on), your relationship with your partner, and end up lying about where your money is going, then it's 100% time for you to quit.
Take it from me and many other gamblers who have been in your shoes though, that saying you're done, and actually quitting are two very different things. Especially after you've had such a massive win and have lots of money to hand to gamble with.
If you have any kind of national self exclusion scheme available, I'd highly recommend you get signed up. Failing that, self exclude at every casino you have an account with. Also, I'd recommend putting the money somewhere where its not going to be readily available for you. Pay off debts, ask a family member or someone you trust to keep hold of it, or even invest in something nice for yourself. Either way, just ensure it doesn't end up making it's way back to any casino!
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4 hours ago, rosechambers said:
As I've said previously I am verified at William Hill the parent company. I have contacted them for help and they have refused. I have asked if my documents are okay with them or do they need anything else. They have stated they are fine and I'm fully verified. So the casino using the absurd notion of AML and fraud etc is ludicrous.
Again, just because two companies are under the same umbrella, William Hill has nothing to do with your complaint with Mr Green. They will not be able to assist with the matter. You need to try and forget about the concept of them being 'the parent company' as this isn't going to be relevant or helpful to your situation.
4 hours ago, rosechambers said:The reality is I stated clearly to Mr Green after sending three POAs and they have requested more, I have nothing else. The casino had no interest in being reasonable of acting fairly. I have asked for my money to be returned and they have refused, breaching consumer law. I asked for my deposits and they refused without a fourth POA and third selfie.
It is theft. Simple as that.
They are entitled under their terms and conditions whilst also having to abide by AML regulation that they can not even refund your deposits until satisfactory KYC is provided.
So to get this correct, you have provided three of the POA documents they have listed as being acceptable, that are dated within the past six months, plus a selfie holding your ID document next to your face, in clear, easy to read pictures? These have been taken with a high quality camera, fully showing the document, and you're able to see your face in a manner that would be easily recognisable as being the same person in the photo ID you have provided, and they have declined all three? I'm struggling to find any reasonable explanation as to why they would do this.
Can I ask just what documents you have provided them out of the list they have told you are accepted?
4 hours ago, rosechambers said:If I use ECOGRA I would suggest I have a zero chance or below of success if you look at their percentages for ruling in favour of the player. Who funds ECOGRA? The people they rule in favour of over 90% of the time.
When it comes to complaints about casino's, and in fact most complaints in absolutely any industry that have progressed to the stage where an arbitrator needs to get involved, the vast majority of the people complaining are not being reasonable, are disgruntled, and have not shown much willingness to cooperate. Hence why the statistics show that most complaints do not result in the favour of the player or consumer.
However, EGOCRA are fully neutral when it comes to getting involved with the complaint. They have nothing to gain from ruling either way. They will take all evidence available from both parties, listen to both parties points of view, and make a decision based on the available evidence and guidelines that are in place. Just because the casinos 'fund' EGOCRA, doesn't mean they're bias towards them. The casinos have to pay the exact same fee to them with each and every complaint, win or lose, just for looking into the complaint.
4 hours ago, rosechambers said:My only recourse is EU court, which has cost me money. I have attached screnegrabs for you to see the absurdity. They want photo captured pictures of pdf documents?....The verification team has verified but they want things I do not have? I'm verified at William Hill with the same documents but they are not good enough at Mr Green?
I personally can't see any absurdity in any of the screenshots you have provided. I can just see standard responses from CS reps that I would expect from any online casino. Okay, the communication in regard to the procedure for verification in the last one could be better in explaining the process, but I wouldn't call it absurd.
EU court is definitely not your only recourse. It's costly, takes a long, long time, and from the information you've provided, I can't see any case being ruled in your favour.
But I've just noticed a very relevant point. You've just said that you're providing screenshots of PDF documents. They are generally not accepted as they can be so easily manipulated as digital documents. You need to be providing photo's of original, physical documents to Mr Green, not screenshots or PDF copies of anything.
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16 hours ago, dagreenblazer said:
As @joshnadin rightfully says though, it is unusual for this casino to flat out refuse docs - i know from working with financial AML only that technically a company isn't supposed to tell a customer what is wrong with any submitted docs that get refused (cause otherwise you're potentially just helping criminals refine their forgeries!), yet it is reasonable to provide the customer with a general checklist of what docs are required to show and they should at least do that, if you ask simply what do submitted docs need to show.
This was going to be the next avenue I would have suggested to explore if Mr Green simply wont tell you why your documents are being refused.
AML regulations prevent 'tipping off' as @dagreenblazer said. This would be the only reason I know of that they would not provide any indication as to why. They should usually tell you that "all four corners of the document aren't visible", or "the POA is not one of the accepted forms of official document" for example, when refusing.
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Have you ensured that your account address when registering your account is exactly the same as what is showing on your docs? Even a 1 letter typo will be enough for them to refuse.
Also, casinos now perform a soft credit check when performing AML and KYC. Is there any reason why anything on your credit report would not be the same as the docs you are providing? Are you on the electoral roll?
Lastly, as part of the soft credit check, they also look customers up on the CIFAS database, which is a fraud prevention system. If you have been a victim of fraud, or have been indicated by any financial institution that you're suspected of fraud, they can and will ask for more documentation to make sure you really are who you say you are. You can check what information CIFAS holds about you (if any) by requesting a Subject Access Request (SAR) here.
21 hours ago, rosechambers said:I have asked for clarity from Mr Green and they have said they will make no further comment and told me to go to ECOGRA (Which from my research is pointless).
If you have already told the casino that you want the complaint to move forward into 'deadlock' as you can't come to a resolution, or they have progressed the complaint to 'deadlock' stage themselves, then they will be telling you this as it is standard practice to no longer engage with the complaint until the ombudsman/regulator gets involved and their escalation and customer relations team hear from ECOGRA. This is to protect themselves and you as a customer, and there will likely be a notification on your account for all customer service reps to advise of you this and not engage the matter any further. As you've said you've notified them that you're going to court, this will likely be the case.
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5 hours ago, mart m said:
After it taking a week to get the blackjack hand settled, they are now requesting all the KYC documents. I’m fine with this but they keep rejecting everything I send it - see attached
Glad to hear they finally settled your blackjack bets! 🙂
In regard to the KYC documents you've provided, it looks like they're giving you a clear indication as to why they can't be accepted and what you need to do moving forward to ensure the meet the requirements.
- For your credit/debit card, make sure that only the numbers that are specified are covered and that the reverse side of the card is signed.
- For your passport, it just looks like that you need to take a clearer picture.
- For your proof of address, you need to ensure that al 4 corners are visible and that the document is one of the ones listed as being suitable.
As a general rule of thumb for verification documents, make sure you get high quality photos with good, natural lighting that doesn't make the picture blurry and is taken on a dark background. Ensure that all 4 corners of the document are clearly visible in the photo(s). Ensure that anything like utility bills are dated recently, and clearly show your home address that you used when registering.
I'm sure of you ping them back over with a few adjustments, they'll sort it out for you.
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3 hours ago, rosechambers said:
Mr Green stated on chat I was verfied. I supplied them with this proof. They ignored it.
Unfortunately, they are entitled to ask for further KYC and AML documents at any point. Even if you have been previously approved.
3 hours ago, rosechambers said:They have had my bank POA, my online card bank POA, my interent bill POA. They are now saying these have been refused. I have told them there is literally nothing else in my name. Zero documents. I am also not prepared to fake one. They have not cared and told me their final position is they are keeping the money until I send in another POA and third selfie???
But for what reason? You need to ask Mr. Green why the supplied documents are not meeting their requirements so you know what you need to do in order to be able to supply them with documents that will be accepted.
From knowledge of being a customer there myself, and many online reviews, it's very out of character for such a mainstream, established casino to be flat out refusing suitable documentation for no reason. It feels like we're missing some very relevant and valid part of the story.
3 hours ago, rosechambers said:A casino cannot break consumer law. I have supplied everything listed on their site and on MGA site.
If it was the case that consumer law was being breached, they would much rather break the law and pay a few thousand in court fee's and compensation rather than being fined potential millions for not adhering to AML and KYC regulations, then being investigated.
But, a platform for gambling does not fall under the the scope for consumer law. Any and all regulated U.K. casinos have to instead abide by The Gambling Act 2005, which is drastically different from standard U.K. consumer laws.
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12 hours ago, jchneo said:
I played this game a few weeks ago on Novibet - got the 'Dead' bonus and was doing a mini bonus hunt so closed the game down. The game round was not played and did not result and when reopening the game the bonus round had vanished. Contacted Novibet support who say they have contacted the provider and there is an investigation underway, this was 3 weeks ago. How can it possibly take this long to resolve when I have provided the game round ID!? and how exactly does a bonus round just vanish!?
Hmm, I saw a very similar post a couple of weeks ago about the exact same issue, on the exact same game.
If you've provided the Bet ID to support it should take no more than a week to get in touch with the provider for them to be able to provide a replay link and details for the round in question.
Hacksaw have a habit of automatically completing the bonus round if not opened in a short while. But, the win should have still been credited. Now obviously, Hacksaw slots are super volatile and could have generated a zero bonus if the bonus round completed on it's own.
Get back onto support and chase it up with them. Ask them for a timeframe.
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3 hours ago, bumslotman said:
I have provided them with every info needed to solve this quickly. they still refuse to at least tell me where the problem is. Its now day 3 from my deposit.
If it has been three days with the casino not even looking into this for you yet, I wouldn't get my hopes up too much. If the transaction has completed with a merchant and transaction ID, it's usually the case that the funds are 'floating' around in the casino's account however they just haven't credited to your wallet, and they need to manually find the transaction and apply it.
3 hours ago, bumslotman said:i contacted paysafe but they are known for taking time to solve anything. still waiting for their reply...
As stated, I think Paysafe would be your best bet here. They do take a good while to get back to you but providing you show them you've tried your best with the merchant, they'll chargeback your funds to your Paysafe account.
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Get back in contact with support at the casino, provide them with the merchant ID, transaction ID plus any other evidence you can find to show that you have made the deposit.
If they can't help you, or refuse to look into it any further, screenshot your conversation with support and ask for an email transcript. Once you get this, get in touch with PaySafe and give them the supporting evidence that you've attempted to resolve the issue with the merchant, and start the chargeback process.
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On 08/12/2021 at 11:15, rosechambers said:
For over a month i am fully verified at their parent company William Hill. I have had over 4k withdrawals/deposits there no problem. I signed up to Mr Green under their brand due to better game choices. I requested a withdrawal and uploaded the same docs as I did at Hills. I was told by mr green chat I was verified.
Even though they may be under the same umbrella, the verification process can be different, and what was accepted by William Hill, may not meet Mr. Green's requirements; and/or the guidelines for verification are very dynamic and change regularly.
Also, remember that all casinos are petrified of the Anti Money Laundering and KYC regulations that are imposed on them. The amount of fines that are given out each year over procedure not being carried out properly are staggering, so even though the whole process is tedious, the casinos also wish they didn't have to be put in the position themselves. They have a legal obligation to cover their backs.
On 08/12/2021 at 11:15, rosechambers said:I then got an email stating they need another POA, card pics and selfie. I sent another two POAS (including a second bank statement with deposits to Mr Green on them) and card pics and two selifes. I told Mr Green I have no more POAs now (I sent three, a person only has so many). They responded (rudely) asking for more POAS and more seflies.
I refused to send in anything further (I have no more POAS) I pointed to the fact I have supplied all necessary KYC under MGA guidelines, the docs I supplied were verified at the parent company HIlls and I was told I was verified on Mr Green chat. I asked them politely to close my account and return my balance and I will play at Hills.
Going straight to court over this issue seem a little... premature?
I'm sure something could be reasonably worked out between yourselves without starting legal proceedings.
I understand that the process is frustrating for you, however just flat out refusing to send in anything further and just asking for your account to be closed will likely not produce any beneficial result for either party. When the MGA or any other regulatory body look into your complaint for you, the first thing they will look into is if both you and the casino have given each other the opportunity to be reasonable and deal with the complaint and issue internally. In this case, I would say that the opportunity has not been given.Have you asked Mr. Green why the documents that you have provided are not sufficient and what they need from you to proceed? If you can understand what they're after, maybe you'll be able to provide it. I get that multiple POA's can be hard to come by, but if it's as simple of printing out, or screenshotting a utility bill or something similar, then it's going to be a lot easier then starting court and complaint proceedings.
On 08/12/2021 at 11:15, rosechambers said:They have refused and I have had to start ECOGRA, MGA complaints and have complained to Hills.
Again, even though they are under the same 'umbrella', complaining to a separate legal entity and company will bear no fruit on the issue. You can't treat Mr. Green and William Hill as the same company in this situation.
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Either way, I hope it all works out for you and you get your money. I think that a little cooperation, even if it is a little painful, and getting hold of an experienced representative who is helpful, will likely resolve the issue for you. Good luck!
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On 08/12/2021 at 13:28, rory21 said:
Is there a way on casino friday to review game play. Really would like to have that win on video.
Reach out to Support via Live Chat with the Bet ID and/or the time and date of the win and they should be able to provide you with a replay link for the round in question by asking the provider for it. It may take a few days for them to get back to you.
Also, congrats on the win and big cash-out! 👍🙂
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14 hours ago, mrclean said:
I only watched 10 mins live of how Kim lost $50k at the blackjack table. just pure pain to see. nothing fun about it. and yeah he put real $100s in the table if ever somebody considers streamers playing with "fake money". no, they have real bucks and yes they can afford to lose that. I like you Kim and it's your money but I am just getting sorry about your moves. I remember many many years ago you got only 50 viewers and I was so happy with you when you hit a $1k bonus on a golden fish tank. you jumped over the coach to celebrate. times are changing
$50K is an awful lot of money to lose, millionaire or not.
But, I think it still makes great content so long as the stakes are relative to what the person gambling is comfortably able to lose. Kim's net worth has increased drastically, and his bullets and bet sizing has increased accordingly along with it. I think that Kim & Blanco have the most genuine reactions to their wins, and losses, and for me, that's what being a good real money streamer and content creator is all about; no matter if you're playing $5 a hand or $5,000.
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2 hours ago, rory21 said:
I decided to try my hand at the new sweet bonaza wheel game. I hit 4x sugar bomb followed by 4x sugar bomb and picked the red color for 85x. Worked out to over 50k win I can't believe it. Is there a way on casino friday to review game play. Really would like to have that win on video. Cheers and hope the luck finds you guys, had been a down year until today!
Congrats on the win mate!
I know that for slots, you can provide the Bet ID to live chat and they will provide you with a replay link for the game round in question.
I'm not too sure about Live Table Games, but it would be worth a shot!Make sure you don't give the win back after a huge hit like that! Stay playing within your usual limits and/or take a break, and buy yourself something nice!
STAY AWAY FROM VIDEOSLOT CASINO
in Casinos & Sports
Posted
Hi @Jimmy8888,
From my personal experience with Videoslots, and general reviews, they're reputable and pretty good when it comes to dealing with customer service.
If it has been three weeks since raising your issue, and you haven't had an update however, I do agree that this is a long time to wait.
If the bonus' round will not open, and the casino doesn't have the ability to manually 'open' it or see what the outcome is, they will have to contact Blueprint, the provider, to see what happened, and then manually credit the result accordingly. This can take a while sometimes, and I'm assuming that this will take a little longer due to the holiday period too.
Contacting support daily tends not to speed the situation up, and can make things more complicated every time more information has to be added to your account with each interaction. In regard to compensation, until they know what the issue actually is, and what they can or can't do about it, they can't really make a decision if compensation should be awarded, or how much it should be.
If you haven't already, I would suggest asking if they have an estimate of the timeframe you will have to wait to get the situation resolved. Also, I would ask what the process actually is that they're currently doing to make sure the right steps are being taken.
Once they do contact you with a resolution, if you want compensation, highlight the amount of time you've been waiting and state that you're unhappy with having to wait so long. It may factor into the amount you get, if any.
Hope this get's sorted out soon for you!