FreeWheelerBaby

@Avidgambleracually it makes perfect sense for them to give out free spins to bump up players RTP on a really low bet size its a win win for them. Does anyone know what tools @videoslots uses to monitor players RTP?

@Avidgamblerso it looks like my personal RTP has settled quite well for them then at 94% considering I am a UK player that seems about right! How do we know that personal RTP isn’t taken into account when playing if game RTP adjusts accordingly? The fact that they can adjust my RTP on free spins is just ridiculous because there is no lose spins at all..!

@joshmadin I bet 42K and got 29k back what is the RTP percentage for that because they are saying it is 94%

@joshnadinI wonder what my chances are of hitting a max win on pragmatic! Probably zero, I just wish I knew, before I played them. The only one I thought I could not hit a max win on was San Quentin!

I actually play on @partyCasino who are good I feel I get fare play from @Unibet @sky @videoslots @mrvegas @WilliamHill @Novibet

@joshnadinI am not so sure it doesn’t affect my game play…I would like to know what tools they are using to work out RTP to player? If they can use different games for different players they are capable of anything!

No wonder I constantly lose if they are using different skins for UK players that is just wrong and if you look at them screen shots I am 30% less advantaged. I need to find out whats going on with these sides because they are just doing anything unbeknown to the player. I win more at the fair slots in Blackpool it’s ridiculous. I wouldn’t mind I have mostly played play n go and pragmatic…! I wouldn’t mind but the fact I was going to become affiliate streamer with them and take mostly UK players to them WTF

@joshnadinI don’t really know how the RTP is calculated, however the RTP went down so fast within 5 minutes then back up to its usual and stayed there it would take a long period of time to change so drastically. It would bother me if the free spins went to my RTP because I would get a more realistic view of my real RTP, how can I be 13K down but showing as 94% RTP ! I also asked the live chat a couple of weeks ago if the RTP to UK players is lower, and they told me no its the same for everyone across the board, then I came across this on a forum yesterday, I was just gobsmacked.

@StallCationthanks m8, have a look in the general topics videoslots RTP scam or no ??? I have posted what happened to me with screen shots You are not wrong about the RTP @AvidgamblerThanks m8, I have just posted on general topics with screenshots about the experience I had with @videoslots. videoslots RTP scam or no ???

I was searching around the @videoslots website a couple of weeks ago and noticed the my RTP section, which stated mine at 97% there is no way I had an RTP at 94.75% when I was 13K down. So began investigating into it, and then emailed support for answers. I was already fed up with them delaying any winnings and delaying any wins from the slots battles, so this got my back up even more. Dear Videoslots It has came to my attention recently that I can view my RTP, however it states my overall RTP is 94.75 which quite shocks me, as I would estimate my RTP to be more like 52% maybe a little bit more…! I noticed that my highest RTP in a game is 4,565.48 on Santa and the biggest win is £190 on a 0.60GBP bet. I also notice a huge single spike whilst playing on Santa, however I don’t see how this spike is so high and what caused the RTP of 4, 565.48? Kirsty (cherrybun) I took a screen shot and then logged in 5 minites later and took another one just look at the change in the RTP its went from 94% to 39% then back to 94% Notice that I have over 15000% RTP on santa. This was one of those slot battles I won 500 free spins at 0.1 bets size, so they have calculated those towards the RTP, however my biggest win on Santa was £160 on a 0.6 bets size, so were they are getting 15000% from I have no idea. They wrote back to me Your RTP query has been sent to the operations team so that they can take a look and see why there was a decrease in just a few minutes, they will ensure that everything is in order and will advise via email I am just not happy at all its bad enough being a UK player and disadvantaged as can not buy bonuses, but to have the RTP played with like this is fowl @videoslots. Can anyone make sense of this as it looks like they have used free spins won on slots battle against my RTP. Should this be allowed? Is it in the rules, because I cant find it in the terms and conditions! This whole RTP is very strange how it can just drop so much out of nowhere after I sent them the screen shots!

Yes that seems about right , I hit bonus all the time especially on pragmatic play, however don’t ever get much from them. Do you have any advice on what to play because pragmatic just bleeds me every day, and UK players can’t buy bonuses, I am starting to think its impossible to get any big wins

Yes I get it I am down around over 100k over the years just never ending loses, I don’t ever get 1 full week where I am up.. Video slots has been the worst for me..! I saw a post saying that videoslots RTP to UK players is lower so I asked them and they said it was same for everyone! Something just isn’t right. It states on there site my RTP is 94.8% total lie I have calculated no more that 58% I am going to right a report tomorrow to them for answers I will publish my findings on here… I also find I get knocked off when hit a bonus and pragmatic reloads sometimes like its using a skin! and I am sure they are using the freebie slot battle spins against the rtp ! What casinos do you play on?

I have been playing 10 years, spend a fortune week in week out and most I have had is 3000x and got that once and a couple of 2000x I have spent more in a week that I have ever cashed out in one time in 10 years of playing… I am in UK though so cant buy bonuses, puts me at big disadvantage of any big wins, I would like to know what the chances are of winning big without buying the bonus…!

Best @Party Casino Worst @videoslots and @novibet Looking for new ones sick of videoslots need a change

@pragmatic games in my experience never pay well spinning into a bonus I have to see one yet, Good luck with pragmatic you will need it..I have had hundreds on them don’t think I have ever seen over 200x load of rubbish

I hope that in the end these casinos have to give all the money back to real money players, just like the banks did when they scammed the people…..roll on the end of lockdown so they can get back to properly regulating these casinos

I will be boycotting @Unibet too and taking any referrals with me, they take thousands then start asking me for every document under the sun that would take me a whole day to collect. I am already fully verified with them they don’t need all same docs again, however I would have just when I had the amp not of spare time it takes, so they blocked my account, as if I can’t go choose from thousands of other casinos without all the hastle and take my friends with me,I didn’t even realise that the d rtp had been lowered so this gives me even more reason to snub this site. A big thumbs down from me

Update on Videoslots, winnings where sorted out and returned to my account, and I also managed a cashout on the day after they where resolved. So happy now @videoslots

So a quick update on what has happened with @Videoslots so far on 29th Oct I got this email I hope you are well. PayPal tech issue is now resolved. Withdrawal has now been cancelled, and the funds credited back to your Videoslots account.If you have any questions, do not hesitate to contact us. We are here 24/7 and ready to help you. I wish you a great day However the funds where not in my account so with a bit of back and forth I got this email from them yesterday 30th Sept, after I told them they are giving me no choice in going to a third party intervention to recover, as this was no fault of my own and at this point @videoslots are witholding funds for no reason.! We're very sorry for the whole ordeal. The issue we were facing with the missing PayPal withdrawals was fixed, and the withdrawal you had made, which was affected by this, should have been cancelled, and the funds returned to your balance as part of the solution to that issue.But as you made us aware of, the money was indeed not returned to your @videoslots balance as it should have been, so there are unfortunately now a new issue with your transaction, which we're currently trying to resolve, so the money can be returned to your balance correctly.It's of course very unfortunate that the solution became a new problem in your case, and it's really unfortunate that this creates additional waiting time for you to get the money back. But we're working on solving the new issue with your missing money, and it will all hopefully be solved soon.We apologize that the issues are coming one after another like this, creating additional waiting time before you get the money, and we must ask for your further patience, and we hope for your understanding while we're trying to solve the latest issues with your account. I can assure you, that we're trying to get this solved as soon as possible, and we will be in contact once there are any updates.Have a really nice day, and feel free to reply if there are any questions.Kind regards. I have not made an official complaint as of yet..!

On 23/09/2021 I made a withdrawal of £1000 from videoslots to my PayPal Account, however the payment never reached my account. I got an email to say it had been approved, however I never got the email to say it was complete, which is what usually happens as I had made a Videoslots withdrawal to the same PayPal the previous day with no issues. I had one of those lifetime wins the day before on Videoslots over 3000x at 0.60 on cubes 2 which I will share on here once my withdrawal is resolved. Then the next day 1000x on fruit party 2, this type of luck never happens to me so, a bit of a Debbie Downer waiting so long for a hit like that then to get issues like this. Videoslots has always been one of my favoured casinos and never had any issues with them before this. This is not even a big withdrawal for me, I spend so much money with this casino it was just money back this week, however it was money for a new PC this week as I was going to try my hand at streaming..! I emailed Videoslots support and they told me that there was a third party involved and needed my PayPal activity report showing no payment from them from 23rd till present, which I provided twice as they asked for same document a second time. They said they needed this to track the payment with the third party! I decided to call PayPal and asked them to explain the process, PayPal told me that they had also had a similar complaint that day about Videoslots payment, and said there was no issues there end and did not see how they could trace the funds because they never arrived and there is nothing pending. Videoslots emailed me back Firstly, may we apologise for the inconvenience this has caused. There are a lot of our users affected with this issue, and we are trying our upmost to fix the problem. My problem with this is that doing a bit of research on forums I have noticed that customers have been left in lurch with similar problems of missing funds with Videoslots and not getting a resolution or waiting months. I feel myself that this is no fault of my own and they should fix the problem as soon as possible there end. I have noticed that on Videslots complaints policy they offer Independant betting Adjucations (IBAS) to sort out complaints however once you raise a dispute with them under £10,000 you are locked in with them to solve and can not contact anyone else about the complaint. I do not want to wait months on end for this to be solved and I have that gut feeling that this is going to be the case, if I do not nip it in the bud now. Can anyone give me any advice on how to go about getting this solved or anyone that can help to get this resolved They are telling me that there is other customers with same issue but I have not seen anyone complain over last few days! SMH Video slots another blunder..! Just not good enough is it..!

Well unbelievable it happened on Wednesday on Videoslots my withdrawal of £1000 has gone missing...!

Hi has anyone had any withdrawal issue the last couple of days with videoslots? I withdrew £1000 Thursday afternoon to paypal, usually it is instant and reaches paypal within a couple of minutes, it was approved and according to videoslots sent there end, when i asked live chat they said must be an issue with paypal. I called Paypal no issues there end but guy said he had similar complaint for guy about videslots payment earlier, I emailed videoslots and received message that there had been issues with Paypal and to look out for a message, that is it really not much else of an explanation..! When I have checked on other forums that had similar problems with withdrawals going missing with videoslots the people have waited weeks for resolvement which is quite upsetting when it was not myself at fault.. Any thoughts on this or tips on whagt is going on?

Looking at this has put me off playing, the amount of money I lose on gambling week after week, to have my winnings delayed in any way would enrage me Hope you get your winnings

Haha I feel you the your taking 100% FACTS about big wins

The sad thing is tho you are never going to win. you are always chasing losses. I have lost everything gambling. I studied for 7 years to start a business, and blew any chance I had getting it off the ground, all of it spent gambling. I had some of my best X wins last week, like the ones you see streamers hit, it’s only ever happened once and I still couldn’t cash out. I have been gambling online 10 years, and never had a cash out worth talking about, lost about £15000 on slots last month alone. best win 50p stake on knights life 3000x and I wouldn’t even put it up on here, because people will believe you can win, when they see it, not realising what you spent to get it. Also there is so many streamers out there now with deposit bonuses, how would we have any chance. Hitting what I hit last week and still never cashed out made me realise, it’s all a con they will take everything