Missing Game Round - Wanted Dead or a Wild

[jchneo]

I played this game a few weeks ago on Novibet - got the 'Dead' bonus and was doing a mini bonus hunt so closed the game down. The game round was not played and did not result and when reopening the game the bonus round had vanished. Contacted Novibet support who say they have contacted the provider and there is an investigation underway, this was 3 weeks ago. How can it possibly take this long to resolve when I have provided the game round ID!? and how exactly does a bonus round just vanish!?

[Guzzie]

To be fair I am waiting 1+ month for an similar bug on an dutch site.

[bumslotman]

have you checked with the casino if they allow bonus hunting? some sites do not allow saving bonuses for later...

[joshnadin]

12 hours ago, jchneo said:

I played this game a few weeks ago on Novibet - got the 'Dead' bonus and was doing a mini bonus hunt so closed the game down. The game round was not played and did not result and when reopening the game the bonus round had vanished. Contacted Novibet support who say they have contacted the provider and there is an investigation underway, this was 3 weeks ago. How can it possibly take this long to resolve when I have provided the game round ID!? and how exactly does a bonus round just vanish!?

Hmm, I saw a very similar post a couple of weeks ago about the exact same issue, on the exact same game.

If you've provided the Bet ID to support it should take no more than a week to get in touch with the provider for them to be able to provide a replay link and details for the round in question.

Hacksaw have a habit of automatically completing the bonus round if not opened in a short while. But, the win should have still been credited. Now obviously, Hacksaw slots are super volatile and could have generated a zero bonus if the bonus round completed on it's own.

Get back onto support and chase it up with them. Ask them for a timeframe.

[jchneo]

On 13/12/2021 at 05:19, bumslotman said:

have you checked with the casino if they allow bonus hunting? some sites do not allow saving bonuses for later...

To be honest you should be able to play as you want with your own money, just because you save bonuses and open them all in succession doesn't change the outcome of what those spins will pay, you're still getting the returns whether it's all at once or if you open the bonuses as you get them. Now if you're playing with bonus money, fair enough, but I don't.