jchneo

To be honest you should be able to play as you want with your own money, just because you save bonuses and open them all in succession doesn't change the outcome of what those spins will pay, you're still getting the returns whether it's all at once or if you open the bonuses as you get them. Now if you're playing with bonus money, fair enough, but I don't.

I played this game a few weeks ago on Novibet - got the 'Dead' bonus and was doing a mini bonus hunt so closed the game down. The game round was not played and did not result and when reopening the game the bonus round had vanished. Contacted Novibet support who say they have contacted the provider and there is an investigation underway, this was 3 weeks ago. How can it possibly take this long to resolve when I have provided the game round ID!? and how exactly does a bonus round just vanish!?

2 million was a bit of an exagerration but i find it extremely unlikely that particular bonus round paid nothing - and the bonus round had vanished when i opened the game so that's very odd itself.

Was playing on novibet doing a little bonus hunt, hit the ‘Dead’ bonus after about 2 million spins on Wanted Dead or a Wild - felt like 2 million! Anyways I closed the game down and saved the bonus, I went to play it out later that day and it had vanished, the game ID in my casino history did not indicate any return from that spin. I emailed support and they contacted the provider who said clear cache and cookies and send us a screenshot of the error message, there is no error message, the game loads up as if it’s a new session. Why has this bonus round suddenly vanished? As if it isn’t hard enough to get a bonus on this slot!

They finally paid up, after requesting documents from me I refused to provide them seen as they had fully verified all my documents previously. I 'threatened' to contact the regulators and compiled an email with every single screenshot of what had been going on. Platin will find any reason they can to confiscate winnings and withhold payment, this is not how players should be treated and the UKGC need to get their heads out their arses with the pointless things they are doing and start cracking down on stuff like this.

UPDATE - Platin emailed this morning and said I will need to complete the 1x wager, which I have now done. However, their support team sent me a pending documents request email asking to send validation documents within 30 days, yeh its funny how all my documents and source of funds were verified before I made my last withdrawal, this was less than 2 months ago, so no you cannot request any documents off me because I have already provided them and you have verified them!

It's really starting to annoy me, it's been 2 days and they haven't replied to me

Yep that's exactly it, I must have been down to about £30 and then I hit the big win.

I mean they are just taking their time not responding, I can't even play at the minute because they put a restriction on my account, if I have to wager £50 they need to cancel the withdrawal requests and let me wager it, it won't even be £50 because I must have wagered quite a bits before I hit the win! At the end of the day, nobody should be having to wager real money deposits, and source of funds verification is pointless if they are doing stuff like this.

I can't wager it because they restricted my account and the withdrawals i requested are still pending, they emailed asking why I didn't wager my deposit once so I replied and I'm waiting for them to respond. I have £900+ also in my balance still. They said it's under review and haven't got back to me. What exactly is under review here though, I deposited £50 with no bonus attached, won £5900+ on DOA2 and requested to withdraw. Since when were real money funds being restricted with wagering, any player that deposits with no bonuses attached should be able to take their money at any time! Especially when a player has verified their account fully and provided source of funds which have also been verified, this is what is really frustrating me, not to mention I play here regularly. It's a prime example of how players rights are being abused, and I'll point out that Platin have nothing in place to identify how much a player has wagered with respect to this and nothing to prevent a withdrawal being actioned if so called restrictions are in place, but the fact is you cannot force a player to wager real money balances stopping them withdrawing.

I understand why you'd be suspicious and I am not defending them but they are a business at the end of the day and they stream almost 24/7, so the money would only be invested into streaming, if winning such a large amount and playing higher stakes thereafter is providing entertainment and drawing in more viewers, would you not do the same if this was your business model, and they clearly are not short of money and have been very successful.

I would appreciate some help with this, I have had no response from Platin since replying to their 'compliance' team.

very much agree mate, the UKGC clearly don't oversee everything these casinos are doing because these money laundering rules are a joke, i don't see they casino showing concern when its a losing deposit, they arent bothered then where the money has come from

what makes me laugh is the UKGC state players are not to wager on deposited balances right, but yet the casino can claim its for anti money laundering purposes. Sorry but what difference does wagering a deposit once make if the money is dodgy to begin with, what a load of nonsense, so if you lose the casino can keep the dodgy money but if you win and you wager you can keep the winnings made from that dodgy money, what a load of absolute nonsense

No the issue is i needed to wager £50, but I won after the first few spins on dead or alive 2, and i went to withdraw the winnings straight away, so I didn't wager much, maybe about £15, but there shouldn't be any wager it's not allowed!