A lill update and a warning to others
After sending them all the proof of payment multiple times on multiple email addresses and online support, they still claim they did not get the money and that they are still processing this issue. In the meanwhile i got an answer from Paysafe:
Thank you for your email.
Please be advised that your payment was successful.
An overview of transactions is available in the "My transactions" area of your account.
When you click on the transaction you should see the Transaction ID of this particular transaction.
Please contact the recipient of the payment with the transaction details. Then they will be able to track the transaction and give you further details.
If the merchant claims the payment was unsuccessful, please provide us with a photo of your correspondence with them where they claim that as a reply to this email so we can escalate your case.
Make sure photos do not exceed 5 MB.
Kind Regards,
Your paysafecard Team
GOODMANs statement in a complaint i opened on Askgamblers 1 day after receiving the answer from paysafe claiming the transaction was successful:
Dear GMONK,
We are sorry for keeping you waiting!
Currently, we are waiting for the answer from the payment provider. This is necessary in order to figure out the situation as good as possible.
The investigation on this matter will be completed as soon as we get any updates.
Hope for your understanding!
With kind regards,
Goodman Casino Team
***its a really strange behavior from this Brand. They probably fake having multiple departments (all depts have the same exact email address), they keep you running circles, they wont give out any details until you initiate a public complaint on a powerful mediator site, AND as it turns out they had my money from the start.
All this indicates extreme liquidity problems with this Brand and would advise caution.