King Billy Casino deleted all of my betting history edited my gaming logs is that legal?

[nirankali]

I had a complaint against King Billy for a dispute about a cashback, and then all of my betting history got magically deleted and then they edited my gaming logs when they sent it to me. I have 4 Diff. edited versions of gaming logs. Can they do this and is this legal??

[Slotspinner]

what amount of cashback?

[nirankali]

10,000 CAD

[vanHooff]

If your issue is not resolved to satisfaction by the casino, you might want to escalate the issue to an ADR service.
I recommend thepogg.com . Askgamblers.com is another choice for ADR.

Good luck.

[nirankali]

I have already lodged the complaint with the pogg, and the funny part is that they are now consulting the mga about this issue. And wondered why bc it was King Billy curacao casino but throughout this whole process I realized that they have a mga casino as well. And when you have the same brand in two jurisdictions which include one in the Malta gaming authority, malta regulatory body is also applied to the curacao license. I'm pretty sure people don't know this and is important info for everyone to know.

But what the staff of king billy did was edit my gaming logs and sent me 5 diff formulas to calculate the cashback scheme in one month which is illegal, under unfair promotional scheme. They thought bc I was a newbie I wouldn't research and find out the truth.

But when I wanted to calculate the formula they deleted all of my gaming history on my account, and when I asked for the gaming logs which included betting sum and winning sum they edited out their gaming logs and only sent me the betting sum. THIS IS ILLEGAL AND GAMING LOGS CAN'T BE EDITED AND TOUCHED!! but luckily I had gaming logs from them for a glitch issue and had a copy of one and knew how it looked like. They manually took out two columns which were the payoff, and profit logs, so I couldn't carry out the formula and find out my cashback. I then emailed them back with the ex. and finally sent me the original. 

THIS IS ILLEGAL AND FRAUDULENT AND NO ONE SHOULD PLAY AT THIS CASINO, THATS CALLED FORGING DOCUMENTS WHICH BY LAW CAN'T BE TOUCHED!!

my pogg investigation is still pending and waiting for them to finish consulting the Malta Gaming Authority!