OnlyOneUnit Posted 7 December, 2020 Share Posted 7 December, 2020 (edited) I wanna ask if someone ever experienced a withdrawal issue like this? If so shouldt I need to worry or file a complaint? It feels to me like a dumb stalling technique wich I'm not really happy about. This is what I received after fully verified my account and have 2 pending withdrawals running. Hi How are you doing there? Upon an update from our Payment team - the cash-out can't be processed, once you have an unfinished bet in Peking Luck game. However, you can try to open this game up to finish a bet, otherwise the system will end a bet automatically till tomorrow morning Thanks for contacting us! With best regards, Turbico Support Agent I have never exp a withdrawal that is involved with an unfinished game round. If you did please let me know so I don't have to worry and take further steps to this MGA license Turbico casino. Edited 7 December, 2020 by OnlyOneUnit 1 Quote Link to comment
dublinjay Posted 7 December, 2020 Share Posted 7 December, 2020 Wtf lol .. What the fudge does it have to anything with the withdrawal . Maybe your account needs to have 0 balance with no potential incoming credits . It is really weird Quote Link to comment
OnlyOneUnit Posted 8 December, 2020 Author Share Posted 8 December, 2020 (edited) I have been in contact today again after the morning expired. what they stated above about the unfinished game. they still diddent have paid me out. they now telling me that they need to escelate it to game provider. because it diddent automaticly reset prob. why do costumers have to deal with this type of mechanical issues from casinos end! the casinos is licensed under MGA and its active platform is N1 so there should be no issue on my end of playing there casino! but for one of the reasons these brands come always with some weird stuff to stall your payments! I have nothing to do with there unfinished game bugs that suddenly involves a withdrawal?! that i had to make a new withdrawal and that was not been told yesterday as i asked if i had to do something or coming back to support about the process, but i had to because what they promised where all falls! they make claims and they couldnt hold on to these claims! I have filed a complaint on ASKGAMBLERS as im sure there will be a sollution to get my money, if they really think im going to put it back in there machines then they dont know me as they do dont know me! This is just to let you guys know what you can expect or to deal with when you come to there withdrawal process. I also saw @Casinogroundsis promoting this casino! Edited 8 December, 2020 by OnlyOneUnit Quote Link to comment
Shaloot Posted 25 September, 2022 Share Posted 25 September, 2022 (edited) A week ago i chatted Turbico.com support and they said my account is fully verified. So i deposit €60 using Sofort method. I won €250. When i wanted to withdraw the sofort options wasnt "available at the moment" i was told by the chat support. So i had to choose bank transfer method wich takes 1-3 days. 20 hours later my request still was pendig and all of a sudden they wanted proof of adress in order to accept my withdraw request. Watch out! These people will do EVERYTHING to delay your payment, hoping you continue playing and loose your balance. Happened to me. I closed my account today. Done with their dirty tactics. Edited 25 September, 2022 by Shaloot Quote Link to comment
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