21.com - Verification

[KahosNight50]

I just started to try out 21.com just yesterday to see what the site felt like and made enough money for a decent cashout and followed through the cashout process. however, i am running now into the verification process (or the KYC) and feeling extremely upset about my choice To join the casino now.

What they were asking for was (and all at the same time)

1. Government ID (fair enough all sites ask that one)

2. proof of address (same as the Government ID)

3. Proof of purchase (so sending a picture of my card to them which is getting to the point of being uncomfortable. I understand the logistics of this one but this is making me with out a question switching my main method of payment for all sites)

4. Bank Account (this is the one I run into the biggest of problems and for two reasons. The First is within the last 3 months, since my previous Statement has only my PO Box on it, that doesn’t allow me to use it so I have to wait for the one I get at the end of this month but the one that makes it PRACTICALLY IMPOSSIBLE to withdrawal from this site is because they ask the the BIC/SWIFT Code are “Clearly Visible.” I checked my statements and NONE of them have the BIC/SWIFT code anywhere on the bank statement). Because of that I am not going to be able to get any of my winnings on their site because of an extremely overkill verification process. So now i am stuck with a few questions:

1. How will it be possible if at all to try and get my money from the site (it’s basically all because of this BIC/SWIFT code being on the verification process and I haven’t ran into any problems with the other sites i use) no other sites (at this current moment) have put me in the position of not being able to withdrawal (except Leo Vegas but that one has been sorted out)

2. If i cant get my money back what should i do with the money that is inside the account? (Including the pending withdrawal it totals $150.00) should i just lose it all then (as at that point it is practically play money since i cant cash it out) or is there something else i can do.

3. Should i consider terminating my account with 21.com because of this monstrous problem which now makes me feel scammed by that particular online casino. Again i know the KYC is mandatory but it shouldn't have to feel this expansive to the point i where it begins to disqualify costumers from withdrawals (or feel like your giving up so much information at one given point for very little gain).

 

if anyone knows what i should do about this site, please let me know. I was feeling hopeful with this site but now i just feel scammed and feel like that 21.com doesn’t care about their player base.

 

[OneMoreBet]

Ask your bank to send you a paper bank statement with the BIC code. The BIC cide is not unique for you, it's just code assigned to your bank.

If your bank can't provide the statement ask the casino support if there is any other way you can provide the required details.

[KahosNight50]

2 hours ago, OneMoreBet said:

Ask your bank to send you a paper bank statement with the BIC code. The BIC cide is not unique for you, it's just code assigned to your bank.

If your bank can't provide the statement ask the casino support if there is any other way you can provide the required details.

Now if i go about asking the casino support if there is any other way to provide the required details and they say “sorry, but we cant make any changes or give any alternatives to the verification process,” then what route do i go down then???

[OneMoreBet]

1 hour ago, KahosNight50 said:

Now if i go about asking the casino support if there is any other way to provide the required details and they say “sorry, but we cant make any changes or give any alternatives to the verification process,” then what route do i go down then???

You skipped the part of asking your bank for a statement.

[KahosNight50]

23 minutes ago, OneMoreBet said:

You skipped the part of asking your bank for a statement.

I only did that because i actually have online bank statements and Ill have to check and see if thats even possible to put on there.

its a bit of a long shot (i will still ask but probably know the result already and it might take a while before i get to them) so Thats why I skipped that part. Sorry about that OneMoreBet.

[Orzabot]

1 minute ago, KahosNight50 said:

I only did that because i actually have online bank statements and Ill have to check and see if thats even possible to put on there.

its a bit of a long shot (i will still ask but probably know the result already and it might take a while before i get to them) so Thats why I skipped that part. Sorry about that OneMoreBet.

My friend today needed his iban code to complete a transfer from much better. He called his bank and two minutes later he had it in his email. 

[labrador1229]

If they are looking foe a BIC/SWIFT code they probably charging you to withdrawal monies, thats what nitro does to me. It's between $40 to $50.

 

[OneMoreBet]

3 hours ago, KahosNight50 said:

I only did that because i actually have online bank statements and Ill have to check and see if thats even possible to put on there.

its a bit of a long shot (i will still ask but probably know the result already and it might take a while before i get to them) so Thats why I skipped that part. Sorry about that OneMoreBet.

No problem, most of the times banks can produce such a document on request, at least the banks in The Netherlands do.

[KahosNight50]

4 hours ago, labrador1229 said:

If they are looking foe a BIC/SWIFT code they probably charging you to withdrawal monies, thats what nitro does to me. It's between $40 to $50.

 

They are charging you $40 - $50 for a withdrawal??? Then ill get close to nothing then if thats the case (if i am understanding that right). I know they had a withdrawal fee which was $3 (which was not common amongst any of the other sites i play on)

1 hour ago, OneMoreBet said:

No problem, most of the times banks can produce such a document on request, at least the banks in The Netherlands do.

Yeah thats the tricky thing (especially being Canadian). I had a problem with Leo Vegas a while ago where i had a similar situation (where i might have been stuck and not been able to withdrawal, however i managed to get a plan figured out for that so ill be ready when that one asks for verification.

[damson95]

Every casino who is asking for a withdraw fee they can s.. My b..., why would you play here? Find decent casino 

 

. 

[labrador1229]

On 10/08/2020 at 19:57, KahosNight50 said:

They are charging you $40 - $50 for a withdrawal??? Then ill get close to nothing then if thats the case (if i am understanding that right). I know they had a withdrawal fee which was $3 (which was not common amongst any of the other sites i play on)

Yeah thats the tricky thing (especially being Canadian). I had a problem with Leo Vegas a while ago where i had a similar situation (where i might have been stuck and not been able to withdrawal, however i managed to get a plan figured out for that so ill be ready when that one asks for verification.

Nitro juat charged me $61.50 for my last withdrawal, that is steep,

[weimaren87]

They charge me just 3 euro pr.withdrawal

[KahosNight50]

Well after a few days of thought and noticing some of the comments, I think I am not going to deposit anymore on the site. I have went back and forth noticing a few shadier things with the site especially when it came to the withdrawal process and reg flag reviews from others which included changing certain needs for information and for verification process. It has also come to mind that in comparison to the other sites I have played on, this site had the "sketchiest" and most demanding KYC process.

The question that I have now is what should I do with regards to the money left in my account (and I haven't made it past the verification stage yet at all). Any suggestions?????