cor143 Posted 10 January, 2020 Share Posted 10 January, 2020 Every bet i placed, didn't receive the winnings in my balance, Played on Justspin. 90 euros should be paid on 30 240 should be paid on 10 and 27 should be paid on 27. I haven't received my money and i'm getting kind of tilted. Somebody could help me? I saw the screen, you win €(amount), it went for a second in my balance and then it disappeared. Thanks alot guys, Cor143 Link to comment
PunjabiMC Posted 10 January, 2020 Share Posted 10 January, 2020 Blame it on Evolution gaming, sometimes it takes a while, try logging in and out Link to comment
cor143 Posted 10 January, 2020 Author Share Posted 10 January, 2020 Justspin status '' pending '' on the game history tab. Link to comment
christablet Posted 10 January, 2020 Share Posted 10 January, 2020 Hey i have had the same problem since yesterday, here is the answer i got: Me: Just started playing there yesterday. First off all its a clean looking site. But i did have problem today when i played lightning roulette. 2 of my winning bets (30kr x30 win - 900kr) for the total of 1800kr disappeared from my bankroll after my next bet. Nia: Thank you for waiting.Nia: You are right, you were not paid out indeed for two rounds at 10:23:12 UTC and 10:24:55 UTC This is the case number : SD-774249. Still missing 1800kr. The issue was on the casino site i was using i was told by Nia from lightning roulette support. Alex from justspin: Thanks for your feedback. The open game rounds have been brought up with the game provider and as soon as they get back to us we will get back to you. Your withdrawal was approved earlier today, and your account is fully verified. Have a great weekend! Kind regards, Alex Thankfully this happend right after my 100x 85kr bet win, but we will get the money when they figure it out. Maybe it takes a day or two? Link to comment
cor143 Posted 10 January, 2020 Author Share Posted 10 January, 2020 Thanks for your message, When you've received your money could you please let me know? Link to comment
christablet Posted 10 January, 2020 Share Posted 10 January, 2020 Yes i cashed out 10k, but still waiting on my two times 900kr win from yesterday. Will let you know when i get it. Link to comment
cor143 Posted 10 January, 2020 Author Share Posted 10 January, 2020 Thank you have a nice weekend, hope i will get my money soon. Link to comment
christablet Posted 10 January, 2020 Share Posted 10 January, 2020 Hopefully it dont take to much time, it has happen to me before on Pokerstars, but then it only took like half an hour before the money was there. I guess it takes longer time on smaller sites. Link to comment
cor143 Posted 10 January, 2020 Author Share Posted 10 January, 2020 normally play on unibet, never had a problem, once a rejected bet but that's more common than this i suppose. Last time playing on Justspin tho, withdrawing the money straight. Do you still have the status pending on your game history Link to comment
christablet Posted 10 January, 2020 Share Posted 10 January, 2020 10. januar 2020 11:26:15 Lightning Roulette kr 180,00 kr 0,00 Casino Pågående This one should be 900 kr win it says 0.- and pending 10. januar 2020 11:24:22 Lightning Roulette kr 180,00 kr 0,00 Casino Pågående Same for this one 10. januar 2020 11:20:56 Lightning Roulette kr 511,00 kr 3 030,00 Casino Pågående And here you have my last two wins that got to my account, they also say pending. These i have cashed out. 10. januar 2020 11:12:04 Lightning Roulette kr 415,00 kr 8 500,00 Casino Pågående Link to comment
cor143 Posted 11 January, 2020 Author Share Posted 11 January, 2020 Think it's going to take weeks. Link to comment
christablet Posted 11 January, 2020 Share Posted 11 January, 2020 You think so? Im not putting in another dollar into the account there if they dont fix it. Have you talked to lightning roulette support and asked? Its been over 12 hours since i talked to them. Link to comment
cor143 Posted 11 January, 2020 Author Share Posted 11 January, 2020 I have asked Justspin support, they said refresh browser and clear cookies, if still pending you are supposed to wait. Lightning support made a ticket for me and i should wait for Justspin to respond. Normally i play on unibet but i wanted to try out another casino because i don't receive alot of bonuses there. I deposited €450 in total so €267 missing is an huge amount in my eyes, not playing on Justspin ever ever again. Playing evolution gaming for years and never had problems. I think this is Justspins fault because the evolution games were down for a while there. Link to comment
christablet Posted 11 January, 2020 Share Posted 11 January, 2020 Let us just have patience for a day or two, and see what happens Link to comment
cor143 Posted 11 January, 2020 Author Share Posted 11 January, 2020 As if this wasnt enough. Got scammed by lightning roulette for the third time today. This time on casumo. Bet approved, money got taken from the balance but did not receive my winnings. fuck this game. Link to comment
christablet Posted 11 January, 2020 Share Posted 11 January, 2020 Is it the same problem? The money shows up and then disappear? In my case they saw that i had won and acknowledged it was something wrong. This looks like another problem. Maybe its best to stay away from lightning roulette for a while. Link to comment
cor143 Posted 11 January, 2020 Author Share Posted 11 January, 2020 - Mistake My bad, Casumo did not scam me at all, but still have the pending status on justspin. Think it is time to go sleep. Link to comment
christablet Posted 13 January, 2020 Share Posted 13 January, 2020 Cool, will log in and check Nothing here and the games are still pending Link to comment
Alex_Justspin Posted 13 January, 2020 Share Posted 13 January, 2020 Hi @christablet Thanks for bringing this up. There are some issues with open game rounds on Lightning Roulette, we are looking into how we can optimize this further. I can confirm that the 2 x 900 NOK wins have now settled and the funds are on your account. Please do not hesitate to PM me if you have any other issue and I will look into it straight away. Kind regards, Alex Link to comment
cor143 Posted 13 January, 2020 Author Share Posted 13 January, 2020 Much love Alex, thank you. Link to comment
christablet Posted 13 January, 2020 Share Posted 13 January, 2020 29 minutes ago, Alex_Justspin said: Hi @christablet Thanks for bringing this up. There are some issues with open game rounds on Lightning Roulette, we are looking into how we can optimize this further. I can confirm that the 2 x 900 NOK wins have now settled and the funds are on your account. Please do not hesitate to PM me if you have any other issue and I will look into it straight away. Kind regards, Alex Money is on my account now i can confirm as well. It did take some time but thanks for the fast response and good support. I dont like to "whine" and send you alot of msg but i do have one more question. I have been making a few deposits since i have joined, and my first cashout went superfast. I tried another cashout yesterday or i guess you can say earlier today. And when i went to confirm identity it still says pending. Is that a bug or will the cashout go as normal? Thank you so far. Link to comment
cor143 Posted 13 January, 2020 Author Share Posted 13 January, 2020 And again, started playing immersive roulette, 216 euro's disappeared again @Alex_Justspin Link to comment
Alex_Justspin Posted 13 January, 2020 Share Posted 13 January, 2020 1 hour ago, christablet said: Money is on my account now i can confirm as well. It did take some time but thanks for the fast response and good support. I dont like to "whine" and send you alot of msg but i do have one more question. I have been making a few deposits since i have joined, and my first cashout went superfast. I tried another cashout yesterday or i guess you can say earlier today. And when i went to confirm identity it still says pending. Is that a bug or will the cashout go as normal? Thank you so far. Hi @christablet Your account is now fully verified and your withdrawal is approved. Have a great day and good luck in the casino! Kind regards, Alex 55 minutes ago, cor143 said: And again, started playing immersive roulette, 216 euro's disappeared again @Alex_Justspin Hi again @cor143 We have raised the case with the game provider and will get back to you when the case has been investigated. Kind regards, Alex Link to comment
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