Hello mate! Fudge that sucks. I sent them a message on live support. I told them that staling technique is so 2005.
I also told them about this post, that they will lose a lot of players(old and new) it happened to me one and one guy here on the forum did what I did for you for me. And guess what? It worked. Got my money the next day.
It’s worth a shot. I hope you get it and invest it mate