Fishybone

34572

Everything credited and accounted for. Thank you CasinoFriday team for solving this case and hopefully the others too. And thank you to the CasinoGrounds team aswell.

I have gotten 3000 back now, and hopefully the remaining 3000 will soon be credited to my account. I hope all of you other guys have gotten your cases resolved aswell. I want to say thank you to @AlexCasinoFriday for his patience and understanding of us as customers with our concerns. And also for staying persistent on the case to figure out what actually has gone wrong in these instances. I sent my bank statement last night, and already got 3000 NOK credited today at 13:00. Thank you to @Skylined87 too, I can finally have some peace at mind. I will mark the case as resolved once the remaining 3000 has been added to my funds, which hopefully happens soon. I wish everyone a great weekend. See attached picture for proof of 3000 NOK added to my balance.

@Skylined87 @LetsGiveItASpin - Casino Streamer PLEASE help us here. This is absolutely insane that there is nothing happening. Casinofriday is refusing to help me anymore and shoves everything on my bank. HOW can they say its on my bank?!?!?! Read the two latest replies, and TRUST me, there has to be many people that arent aware this forum is a thing. PLEASE help your loyal fans/customers. This is my last plea to try and get anything done here. I've gone to the police today to report the case, I've filed a complaint to MGA, I'm at my ends here guys. I'm tired of this case. What more evidence do you need?! PLEASE HELP US. Regards Aleksander K Nedrejord

I'm still waiting for any form of response, havent heard a single thing except "waiting for reply from the merchant" and I mean come on, it cant freaking take 1 1/2 month to get a bloody reply can it. It's getting to an extreme extent of silly.

Closing in on a month now.. I know patience is a virtue but this is just so tiring to keep going with. Kosmankasa I'm not sure actually, I think they use a 2nd hand provider to handle payments going out from them, so say you have ( Casino -> Vendor who pays money out for them -> Customer )

This is the email I got sent on the 24th, just to show the fudging confusion going around regarding this case. Roughly and TL;DR translated from Norwegian We've checked the payment vendor and can confirm the deposit was never received (duh) We ask you to confirm you have now received the deposit back Then the day after I got told by their Casino rep here, Alex, to contact my bank. I did, and sent all the information the bank could get me. My bank also called me up after the phonecall I made to them, and want me to show up at the local bank with a passport due to some money laundering law stuff that I have never heard about before. Really feeling gutted, f*cked, frustrated and anxious.

2 1/2 weeks, still waiting In contact with their rep still, but there are so many different answers, I'm being sent emails by support saying I should receive it, the rep is telling me that it has been sent to me, so frustrating lol... Funny sidenote, I had to call my bank to get some info, and appearantly the payment provider they use was in Lagos, Nigeria. My bank was hellbent on me filing a complaint to the police, because they thought I got scammed by some phone scammers or something lol

Still no money back as of 20.05.14:20. I have been contacted by a casino rep and hopefully it'll turn for the better soon, but this is ridiculous, 1 1/2 week already of pure waiting.

I'm on the 4th day now, still no money back. LIve chat gives me the standard "we have escalated the case" and I am really fudging pissed. No compensation offered or anything, I have chat transcripts where they promised me I would have it back FIRST within 24 hours(Monday), THEN 3 days.(Tuesday) I am so angry about this, really unserious livechat. is there anyone from Casinogrounds that can help me out here? I'm really starting to feel proper scammed here.

I really hope so @Casinotraveler Thank you for the fast answer. I was planning on buying a new suit for 17th of may with the rest haha, so I obviously got really upset about it. But I'll hope for the best! I just got so annoyed because I have never experienced this on any of the casinogrounds casinos. I am trying to get in contact with live chat again now to see how it'll be resolved.

CasinoFriday withdrew money from my bank account twice. I was sat down looking forward to gamble, and deposited 3000 NOK. The vendor-site they sent me to crashed and I refreshed because it hadnt arrived on my casino account, and as I refreshed it fudging withdrew another time. So I am now sat with 6000 NOK (6444) minus in my bank account, and nothing on the casino. I was looking forward to play here as I thought they were a trusted casino, but just seems really odd to me, I have NEVER had this happen, and livechat tells me I have to wait 20 minutes before contacting them in case the money hits my casino account, and then the standard "we will then escalate it". I am really angry now as this leaves a sour stain on my brain about this casino...... So for any Norwegians trying to deposit through visa or anyone else, steer clear as of now.