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Ryan Clare

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  1. I just read in your other post that you added a loss limit to your account so that you wouldn't lose anything while waiting for your withdrawal to be processed. Are you kidding me 😂😂??
  2. 1) Player asks how to limit losses and asks to withdraw 2) Agent says "Take this action to ensure you limit your losses and can withdraw." 3) Player takes said action, autoplays slots $6000 past the floor of where the recommended action was supposed to stop the losses. I'll have to make sure I grow up next time so I can be more responsible 😂.
  3. Just want to say thanks for this response!! I had posted this on another forum and the first response was "who cares, you have a major gambling problem - seek help"..it's been escalated to a senior rep. Hopefully there's a way to at least meet in the middle!
  4. As soon as the chat ended, I placed the spending limit on (I honestly had no clue what a spending limit was and took his word for it). I was reading up on the MGA's regulations today..they seem to say if someone asks for their account to be closed they should clarify if it means self exclusion, they should proactively offer it to people saying they have a gambling issue, and also that there should be a simple process to cap losses. My main gripe is that I was told this was the only way I would be able to not 'gamble everything away' as the agent put it.
  5. What ended up happening? The rep was actually saying he thinks it's grounds for a refund because they're supposed to clarify if account closure requests are self exclusion requests and I made references to problem gambling 5+ times during the conversation
  6. Hi there, I've been playing on Comeon for some time and have lost a ton of money. Yesterday, I made a deposit of $200 and managed to get the balance up to around $7500. I contacted support, and asked that my account be closed and a withdrawal be processed. I said I'm too weak to continue to have access, that I needed the money, and that I would gamble it away if the account wasn't either closed or locked while the withdrawal was being processed. The support agent told me the account has to stay open to process a withdrawal, but that I could add a 'spend limit' to my account to ensure I couldn't 'gamble everything away'. I immediately set a spend limit of $500, and continued playing, some auto spins, some not, but in that mode where it was like a drug. I ended up losing everything down to $1000, with no pop up, warning, or block from playing. The 'responsible gaming team' is now investigating to figure out what happened. Is this something that the casino bears any responsibility for or is it all on me? Thanks for any help, Ryan
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