AlexCasinoFriday

*taps mic, clears throat* Hello? Hello! Alex here from CasinoFriday. Figured it was time for us to have some action on here, and action we shall bring! Hence, I am creating this thread for anything CasinoFriday related, in case you have a problem, you want to post your latest big win with us, or if you want to tell me how smooth my beard looks; you can do it here. We understand that our presence on here hasn’t been what we'd wished initially, so I will now be dedicated to making sure your questions get answered faster than Kim can say “ding, ding, ding!”. Enjoy #ThatFeeling, and stay cool 😎 Let’s go! Alex

Hi @rory21 Can you send me a PM with your email address you registered with please? Should not be too hard to get this sorted out. Thanks! Alex

Hi, As far as I understand this, if you provide a bank statement showing deposits going into your account with us, everything should be fine? If that is not the case, send me a PM with your email address and I will look into it. Alexander

Glad this finally worked out @Fishybone and @vidic5 cases are sorted. Encourage anyone else who had this issue to contact me via PM. Good evening! Alexander

Hello all, and apologies for the late reply from our end. This is something that we of course take very seriously and I believe that in the @Fishybone case, the information that I have provided to you is what we have received from the provider. To recap: I spoke to our Head of Payments and mentioned this several times, problem is that its already with the provider and we have pushed as much as we can about it. No card details has been stolen, transactions were made and it got reserved and then debited. After this, it ended up in some type of limbo, since the its been taken (from the bank) and provider is saying that they haven't received it because it failed. Rest assured that we are still looking into this issue, and I have now involved more people from our side. Everyone who have had this issue should PM me as soon as you can so we can finally end this mess. I trust and hope that everyone understands we are not trying to do anything malicious to anyone of our players. We are a genuine group of people who believes in a joyful experience for everyone. I will continue to update as soon as I know more. Wish you all the best, and sorry for this massive inconvenience, Alexander Head of Customer Relations

@PunjabiMC I have sent you a DM. I need some information and since I haven't received anything from you yet, please let me know and I'll take a look at what I can do. Happy Friday, Alex

There are quite a few factors that plays into this topic. Feel free to DM me your email address and I can take a look at it, I will not promise anything though. All the best, Alex