Bob_UltraCasino

Hi @Rob8989 I have now sent you a private message asking for your registered email address. As soon as we recieve an reply from you, we can look into the issue for you. Kind regards, Bob

Hi @Brunoob, Thank you for getting back to me via private message; I'm updating this thread as well with the most updated info. The reason why you have been requested to withdrawal via bank transfer, is because, unfortunately, the card you used for depositing doesn't support withdrawals. I've advised you to contact your bank regarding this, to see if they can change this for future withdrawals. The pending withdrawals were processed via bank transfer earlier this week, so therefore you should receive them latest by next week. I've advised you to contact me incase the funds haven't reached your bank account by Tuesday 10th of August. Once again, I would like to apologize for the experienced inconvenience, and hope that we were able to make your experience a bit better with the compensation we added to your account yesterday. Kind regards, Bob

Hi @Brunoob, Bob here from UltraCasino! First of all, congratulations on your winnings! I would like to apologize for the experienced inconvenience. I've contacted you via private message to confirm your email address, so that I can take a look what is happening with your pending withdrawal and documents. Kind regards, Bob

Hi @inzom1337, Thank you for your patience and collaboration with this case! I'm happy to inform you that the missing deposits were credited to your UltraCasino account yesterday at 13:56, which we can see that you've already noticed. I would like to apologize for experienced inconvenience, and for the delay closing the case. As a compensation for this, I've added a bonus on to your account. You can find more details in the private message I sent to you here at CasinoGrounds! Good luck while playing at UltraCasino! Kind regards, Bob

Hi @inzom1337, Thank you for sharing your experience here at CasinoGrounds! I would like to apologize for the experienced inconvenience, and assure you that I'll do my best to get this solved as soon as possible! I've contacted you via private message requesting your registered email address, so that I can take a look at this. Kind regards, Bob

Hey @Angus Mc Gregor, Thank you for sharing your feedback here! We have been in contact via private message regarding the status of your withdrawal and KYC documents. As soon as we have received all requested documents from you, we will be able to process the payment. I would kindly like to remind you that if you feel urge to gamble your funds, I would recommend you to set a little time-out on your account, and handle the documents through our customer support which is available 24/7. If you need assistance with this, don't hesitate to contact our customer support through live-chat our via email. Thank you for your patience and collaboration! Kind regards, Bob

Hi everybody! Thank you for sharing your experience with UltraCasino! @trebertand @Rushqc I have replied to your private message and have contacted the relevant department to find out more. I will send you a message as soon as I have heard back from the relevant team! I would like to apologize for the experienced inconvenience and Thank you for your patience and collaboration! Kind regards, Bob