Ziggy

They are very unlikely to do it if you deposit massive sums and lose it all. That's the problem.

Well, first of all I would go and submit an official complaint through internally (as you are required to do so by the third party dispute solvers). After that and if does not work, I would submit an official complaint on AskGamblers. If that fails, I would ask Leo who they use for the outside dispute resolution, for the UK it's IBAS, you need to find out who they have allocated in your country. Lastly, I would file a report with your country's gambling regulators and also Malta's Gambling Commission. Hope that helps buddy.

They should have, and this is according to Malta and UK Gambling commissions: 1) Paused your account immediately upon receiving your first email regarding your losses and 0 balance in your account (even if this was sarcasm). 2) Contacted you via phone or email explaining that they have to pass the information to the Responsible Gambling Department for investigation. What they did instead, is potentially allowed a compulsive gambler to continue placing bets on their website, which is wrong on so many levels. If what you are saying is true, I would be contacting the relevant gambling authorities and informing them about such practices. Cheers Z.