Anyone expirience with a "hidden bonus"

[MayerGaming]

Hey there,

so today i did depo 700 on sugar casino. And won on crazytime to have a balance of 3300€.

When i wanted to withdraw i saw that my entire balance was bonus balance.

The vip support was very bad and it took them 2 hours to tell me it was from a bonus that i had a day before.

That didnt clear eventho i had 0 balance.

Now they want me to wager 720€ .

I cant see the amount i have wagered since it is already full, and the support cant tell me the %.

Also they say after all of that they cant promise me a cashout since i played a forbidden game with bonus balance.

Anyone of you guys have had this issue?

And how did it end for you guys??

I feel stupid i lost 200€ wagering a bonus i didnt actually have so i stopped and im trying to find a way for them to accept a bugged bonus.

Or am I in the wrong here?