Genesis casino blocked my account after asking for verification.

[casumoking]

Hi guys does anyone on here have any connections with the genesis brand ? waited four days for my withdrawal to be processed to then be asked for verification, which is fine as every casino does this but I go to log in to my account and now it comes up saying that I asked to self exclude (which I didn't) and that I have no access to my account. live chat is useless as its a chat bot and have no way of speaking to a human ive tried contacting via email to no avail so currently have £410 sat in limbo and have no way of getting the money as they won't let me verify my account!! 

 

Any help would be great!

[gypsycream26]

That's bad pal , if you eventually do get access to it , close the account and go elsewhere      🙂

[Peaso09]

I’m having similar problems with the Genesis brand as well. I’ve been waiting over 2 weeks for a withdrawal to get processed now and my account is fully verified. Live chat keeps telling me they’ve had so many withdrawal requests and the payments department can’t keep up…. I’ve never heard so much nonsense in all my life. They even have the cheek to charge you 2.5% per withdrawals.  I’ll not be depositing another penny after this withdrawal finally gets processed.

 

Good luck with yours. 

 

Edited 7 June, 2021 by Peaso09

[casumoking]

they have totally restricted access to my account so can't even upload my documents anymore all t's and c's were followed so they literally have no reason for blocking me other than to stop me receiving my winnings

[Shep]

Yep I’m having same problem withdrawal on Friday the 28th may uploaded documents on 4 th June there still pending it’s  £1600 I keep getting fobbed off with the same excuses aswell so hope we can all get are money 

[casumoking]

all these streamers with links in Malta surely someone has a contact to help us all?

[Shep]

So just been on live chat now they told me my account is being security checked and need to wait 10 days what bs said my ID not approved either sent my drivers license in how can that not be approved ffs 

[casumoking]

They just try delaying everything at least they let you sign in, they’ve blocked me so have no way off contacting them! 
 

im

hoping skylined has some luck with getting in contact with them otherwise I’m screwed, been really unwell the last few weeks after finding out some medical problems I have so this is just added stress for me at the moment 🙁

[Springo]

I had major issues with Pelaa, another casino in their group. Took 60 days for a £400 withdrawal after sending docs in before they were requested. It took making a complaint on AskGamblers to get them to push on with it. About 2 days after it went live with them they suddenly verified my account and received the payment that day...

[casumoking]

I’ve made a complaint on ask gamblers aswell so fingers crossed it gets me some where

[biggestdosser]

always complain, hope it works

[chips456]

genesis was one of the first online casinos i played on, verified my account, made a small profit, withdrew, closed my account for 2 weeks (i do this generally to make sure i get withdrawals, and to take a break) my withdrawal was taking longer than it was supposed to, so i contacted them and they said my account wasnt verified and they needed more documents. so i sent them in, my account got verified, but they canceled my withdrawal, and then kept my account closed for 6 months.

after the 6 months when my account reopened, i doubled the money, withdrew it, got it, and closed my account. i have heard of similar things happening to other people

[rossco41]

I wouldn't trust Genesis as far as I could throw them. Rizk is another place where contact is non existent - Been waiting 3 months for them to even acknowledge receipt of my docs. The best casino I have ever played at is Megaways Casino which used to be Starspins. Withdrew 2k last Friday, and it was in my bank account the very next day.........No documents needed! My advice? Play there.

Edited 11 June, 2021 by rossco41

[casumoking]

Never had a problem with risk myself, had to go through the kyc check which was a pain but afterwards my withdrawals are pretty much instant so shocked you’ve been treated the way you have! Have your reached out to one of the affiliate streamers on here? 

[Shep]

@casumoking my account has now been verified and withdrawal has been processed so be in bank within 1-3 days so hopefully u have got urs sorted out 

[casumoking]

Had an email this morning after contacting genesis global limited that they are processing a manual refund of my withdrawal today so fingers crossed I receive the money at some point this week 👍🏻

[axoxxy]

On 07/06/2021 at 21:01, Peaso09 said:

I’m having similar problems with the Genesis brand as well. I’ve been waiting over 2 weeks for a withdrawal to get processed now and my account is fully verified. Live chat keeps telling me they’ve had so many withdrawal requests and the payments department can’t keep up…. I’ve never heard so much nonsense in all my life. They even have the cheek to charge you 2.5% per withdrawals.  I’ll not be depositing another penny after this withdrawal finally gets processed.

 

Good luck with yours. 

 

Have same problem, but i ddnt solve yet