Timothy danjou Posted 31 May, 2021 Share Posted 31 May, 2021 Hi everyone I hope someone can help me on this matter, I recently won 8500 euros on casinoeuro I proceed to withdraw all of it and received an email today. They stated that they wont pay me my money and have withheld it. They say they did this because of their terms of service 12.13. It states the following: 12.13 Unless stated otherwise on the specific bonus landing pages, all Bonuses in Casino have got a max bet restriction in place of €6 per game round or €.50c bet per line (or currency equivalent) and failure to adhere to this max bet rule may result in account closure and forfeit of the Bonus and any winnings attained during the wagering of the Bonus. For currency equivalent, the following conversion rates shall apply unless specifically stated otherwise. I did place some bets above the 6 euro maximum but this was only after I completed by wager requirements. Can someone please help me to fix this? Quote Link to comment
Mwright1712 Posted 1 June, 2021 Share Posted 1 June, 2021 If it was after the wager requirements wer met and this was cash balance then there should not be any issue, ask them when you broke these terms etc to prove to you you broke the rules, have you made a mistake somehow? 1 Quote Link to comment
mart m Posted 21 July, 2021 Share Posted 21 July, 2021 What was the outcome here mate? Quote Link to comment
Anonymous Gambler Posted 3 August, 2021 Share Posted 3 August, 2021 Any updates? 😬 Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.