Savacho Posted 26 May, 2021 Share Posted 26 May, 2021 Chat started Hi support, when will my withraw will be processed? its still due from 20/05/2021Kazu joined the chatKazu This is Kazu. Welcome to live chat. I will be assisting you today Hi Patrick For security reasons I will need you to provide me with your registered phone number, zip code and last deposit method to access your account. +31683XXXXX - XXXX - Sofort(Bank transfer) Kazu Thank you PLease let me check your account You still need to verify your account at Wildz.com which is our sister casino.I kindly ask you to go there and check your verification.Because all our casino are linked. Once your account is verified, your withdrawal will be processed. why should i verify @ wildz? im playing on wheelz not wildz atm Kazu Because all our casino are linked well most companies are connected but why i should verify on other casinosites? Kazu We are the same bland casino so I kindly ask you to verify there to process your request havent received any mail or something at all its not even in your disclaimer Kazu Could you please go to your account there first? If you have any further question please come to our chat from there no why would i im playing currently on wheelz Kazu AS I told our all casino are linked and you have to verify all your account at our sister casinos Once your account is verified, your withdrawal will be processed. I kindly ask you to verify your account there i already sent you all the requested documents i played on wheelz and i sent all the required documents needed in disclaimer its not said its linked and you ahve to verify on multiples sites havent received any emails about that as well Kazu The email has been sent on 21/05 Hello Patrick, Please be aware that we are still missing documentation in order to verify your account. Please log in to Wheelz and click the Verification link to see which documents need your attention. correct this was the email Kazu The email has been sent to your account at wildz.com as well no email received from wildz on your website wildz casino isnt even mentioned so if rootz has 10 casinos i have to verify 10 times on all casinos? to get my payout Kazu OK I understand however for processing your payout you need to verify your account at Wildz.com you're not answering Kazu Unfortunately, we dont have any exception for the verification so what you more need? Kazu I kindly ask you to go to your account at WIldz.com first sent id. sent neteller. sent bankaccount Kazu You still need to upload the bank statement there but i made a deposit @ wheelz not wildz you can use the same bankstatement 1 Quote Link to comment
anonymousapple Posted 26 May, 2021 Share Posted 26 May, 2021 lol pretty BS if they require verification on their sister sites and you arent even trying to withdraw from those sister sites Quote Link to comment
Wotan81 Posted 26 May, 2021 Share Posted 26 May, 2021 Dude,just upload your docs on wildz and enjoy your money. Quote Link to comment
Kreezymind Posted 27 May, 2021 Share Posted 27 May, 2021 I have accounts on wildz wheelz and caxino they are all connected. I am verified on all of them and when you are they payout within hours. They have no reason to delay a cashout of 1.500 euros lol.. Stop whining and follow instructions to get your money. Quote Link to comment
Savacho Posted 27 May, 2021 Author Share Posted 27 May, 2021 its not about whining. i blocked myself from wildz. (30 days) now they want me to verify on a account im not playing and cannot reach. 8 minutes ago, Kreezymind said: I have accounts on wildz wheelz and caxino they are all connected. I am verified on all of them and when you are they payout within hours. They have no reason to delay a cashout of 1.500 euros lol.. Stop whining and follow instructions to get your money. 6 hours ago, Wotan81 said: Dude,just upload your docs on wildz and enjoy your money. asked customer support to open my account on wildz so i can sent the "needed" documents. 1 Quote Link to comment
Nordog Posted 27 May, 2021 Share Posted 27 May, 2021 Why cant they just verify you across all their sites , using what you already sent them? Quote Link to comment
Navyboy24 Posted 27 May, 2021 Share Posted 27 May, 2021 If you blocked yourself on wildz then you shouldn’t have been able to play on wheelz casino as you can’t play on sister sites during the break you’ve taken. So in theory you should get you deposit back and you’re winnings should be forfeited. Quote Link to comment
Savacho Posted 27 May, 2021 Author Share Posted 27 May, 2021 7 minutes ago, Navyboy24 said: If you blocked yourself on wildz then you shouldn’t have been able to play on wheelz casino as you can’t play on sister sites during the break you’ve taken. So in theory you should get you deposit back and you’re winnings should be forfeited. wildz casino isnt mentioned on wheelz casino at all. how is it possible to know which casinos are connected? Dont think it works that way. 49 minutes ago, Nordog said: Why cant they just verify you across all their sites , using what you already sent them? thats the question Quote Link to comment
Kreezymind Posted 27 May, 2021 Share Posted 27 May, 2021 You can always send your docs to customer support via e-mail if your account is blocked. Just a little effort and all should be fine. Quote Link to comment
anonymousapple Posted 27 May, 2021 Share Posted 27 May, 2021 Don't know why people are saying OP is whining. Let me give an example. Right now I have an account on Leo and I also have accounts on 21.co.uk/BetUK/Castle Jackpot/Crown Bingo/Legs11/Pink Casino/Slot Boss/UK Casino which are all sister sites to Leo. I have only finished/passed KYC on Leovegas because I actually play on that site. The other casinos I just registered/played welcome bonus when KYC wasn't mandatory but it didnt turn into any cashout so they are just left inactive. Would it be reasonable now for Leovegas to ask me to verify myself on the other 8 of their sister sites (which i am inactive at) before they process my withdrawal on Leo? I understand if self exclusion is linked/shared between the same casino group but it would be pretty unreasonable to ask me to verify myself on the other 8 sites which i don't use when i am already verified on Leo to begin with. 1 Quote Link to comment
dublinjay Posted 27 May, 2021 Share Posted 27 May, 2021 1 hour ago, anonymousapple said: Don't know why people are saying OP is whining. Let me give an example. Right now I have an account on Leo and I also have accounts on 21.co.uk/BetUK/Castle Jackpot/Crown Bingo/Legs11/Pink Casino/Slot Boss/UK Casino which are all sister sites to Leo. I have only finished/passed KYC on Leovegas because I actually play on that site. The other casinos I just registered/played welcome bonus when KYC wasn't mandatory but it didnt turn into any cashout so they are just left inactive. Would it be reasonable now for Leovegas to ask me to verify myself on the other 8 of their sister sites (which i am inactive at) before they process my withdrawal on Leo? I understand if self exclusion is linked/shared between the same casino group but it would be pretty unreasonable to ask me to verify myself on the other 8 sites which i don't use when i am already verified on Leo to begin with. Totally agree , well i have account on all three wildz , wheelz , caxino but never actually played much , only played for el paso promotion last month and never had any withdrawal or verification. Thanks for spreading the word OP , there are 1000 other better places to play . Quote Link to comment
Tacolupus Posted 27 May, 2021 Share Posted 27 May, 2021 (edited) Its strange that you were able to play on a sister casino when you are selfexcluded from another. According to rules at other sistercasinoes your winnings should be void and deposits returned. I am a bit afraid that this is the reason for the problem. Good luck. Edited 27 May, 2021 by Tacolupus Quote Link to comment
Ruthless69 Posted 29 May, 2021 Share Posted 29 May, 2021 I find it remarkemable that you were even able to play on their doughter site.... Quote Link to comment
Savacho Posted 1 June, 2021 Author Share Posted 1 June, 2021 Withrawal approved after verification. ty for feedback guys. Quote Link to comment
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