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Hi support, when will my withraw will be processed? its still due from 20/05/2021 Kazu joined the chat Kazu
This is Kazu. Welcome to live chat. I will be assisting you today
Hi Patrick
For security reasons I will need you to provide me with your registered phone number, zip code and last deposit method to access your account.
+31683XXXXX - XXXX - Sofort(Bank transfer)
Kazu
Thank you
PLease let me check your account
You still need to verify your account at Wildz.com which is our sister casino.I kindly ask you to go there and check your verification.Because all our casino are linked.
Once your account is verified, your withdrawal will be processed.
why should i verify @ wildz?
im playing on wheelz not wildz atm
Kazu
Because all our casino are linked
well most companies are connected but why i should verify on other casinosites?
Kazu
We are the same bland casino so I kindly ask you to verify there to process your request
havent received any mail or something at all its not even in your disclaimer
Kazu
Could you please go to your account there first?
If you have any further question please come to our chat from there
no why would i
im playing currently on wheelz
Kazu
AS I told our all casino are linked and you have to verify all your account at our sister casinos
Once your account is verified, your withdrawal will be processed.
I kindly ask you to verify your account there
i already sent you all the requested documents
i played on wheelz and i sent all the required documents needed
in disclaimer its not said its linked and you ahve to verify on multiples sites
havent received any emails about that as well
Kazu
The email has been sent on 21/05
Hello Patrick,
Please be aware that we are still missing documentation in order to verify your account. Please log in to Wheelz and click the Verification link to see which documents need your attention.
correct
this was the email
Kazu
The email has been sent to your account at wildz.com as well
no email received from wildz
on your website wildz casino isnt even mentioned
so if rootz has 10 casinos i have to verify 10 times on all casinos?
to get my payout
Kazu
OK I understand however for processing your payout you need to verify your account at Wildz.com
you're not answering
Kazu
Unfortunately, we dont have any exception for the verification
so what you more need?
Kazu
I kindly ask you to go to your account at WIldz.com first
sent id. sent neteller. sent bankaccount
Kazu
You still need to upload the bank statement there
but i made a deposit @ wheelz not wildz
you can use the same bankstatement