Radek1910 Posted 24 May, 2021 Share Posted 24 May, 2021 Hello, I played in the Playluck casino I paid 100 euros I got a 50 euros bonus I played games for 10 euros I won 6400 euros and without a payout because the bet exceeded the 10% bonus I paid 100 and 10% to help 10 euros Quote Link to comment
Tacolupus Posted 24 May, 2021 Share Posted 24 May, 2021 Can you do 10 euro bets on Playback casino on bonus money? Quote Link to comment
The Reel Story Posted 24 May, 2021 Share Posted 24 May, 2021 These are the T&C's that I can see (may be different for your country). Quote When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than €4 or €0,50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill and placed single bets equal to or greater than €2,50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. The foregoing shall also apply to any bonus buy features. I assume therefore that your bonus limitation was 10% of the bonus amount. Your bonus amount was 50 EUR and so your max bet was 5 EUR. If this is the case, then placing 10 EUR bets breached the T&C and they are not obligated to pay you. I'm afraid there isn't really anything you can do in this case. Quote Link to comment
Ruthless69 Posted 24 May, 2021 Share Posted 24 May, 2021 Once again a hard lesson….. Please read the terms and conditions when playing bonus money! Casino’s are pretty firm on the rules and they have every right to be… Quote Link to comment
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