Jump to content

Pelaa - Withdrawal pending for 30 days

Recommended Posts

Has anyone else had any issues with Pelaa? I deposited on the 26th March, completed wagering on the and requested a £400 withdrawal on the 27th March. Given reviews of slightly slower payouts compared to the Leovegas's and Pokerstars, I was expecting a delay of a few days, but not 30+...

Since then, the withdrawal has been pending. I sent off my verification documents on the 1st April to potentially speed the process up, but have not been getting anywhere.

Live support/phone is nonexistent, as you can only communicate via email, and they keep on saying that they are waiting to hear back about my verification (complaints team that I escalated the issue to). It's now been over a week since my last response, and I've decided to escalate this to IBAS. 

Has anyone else had to wait this long for any of the genesis branded casinos for a withdrawal? It's not as if it's a large withdrawal either... I've never had any issues with any other sites, and get verified within 24 hours of sending the documents in.

Edited by Springo
  • Confused 1
Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...