Delayed withdrawal from Videoslots

[taysh]

I withdrew 4000 euro on 19th February by bank transfer (InPay).  After four days of it not arriving I contacted videoslots.  Then began the run around.  Been contacting them everyday.  I get told they are looking into it and waiting on the provider.  It's now been 15 days and no result.  It seems to me that it's taking a long time to sort this out. 

Silly me, thinking this was a one off - as I had received withdrawals through InPay before - I withdrew 220 euro Tuesday 30th March.  This too has not arrived.  Looks like InPay is having issues despite it being fine in the past.  The time it's taking is ridiculous and frustrating.  Videoslots does not really give me updates telling me what is happening despite me asking for daily updates.  I just get the same response - sorry for the inconvenience.  You would think missing money would be a bigger priority.  It seems this type of thing - missing withdrawals and missing deposits - is happening a bit too frequently at present with videoslots.

 

[taysh]

Been 18 days now and still they haven't sorted out why my withdrawal didn't arrive.  No money yet.  Really not happy with this at all.  Maybe time to stop playing at videoslots.  It's a shame as it is only one of two online casinos I play at.

[Willis Mills]

I sympathize! hope you get your money! 

[Scottmatty]

Lol I am in the same position made a withdrawal of 11,000 sek and I have been waiting since the beginning on may and if am honest don’t see it coming any time soon i I getting the same message from them 

(the relevant department is looking into it and we will get in touch with a update )

needless to say the emails never come

iam I had to emails yesterday saying that it had been processed and to 😂 they said that was a mistake . 
No the investigation continues with inpay and zempler I have checked with zempler and they don’t have anything on the system so must be in pay 

such a joyful time when you owed money and don’t get it 🤟