FitzyWins Posted 30 December, 2019 Share Posted 30 December, 2019 I was waiting to have my account verified and as soon as it was i withdrew 1200.16 at least i attempted to, they had emailed me saying i went against there terms by betting above a £5 bet in wagering which is completely false as it wouldnt even allow me to do so, i did above £5 when it was real money for a few spins to see if i could get any more luck but this is beyond a joke considering there customer service team did nothing to help and just took the money only when i attempted to withdraw no other time, ive checked all my transactions and told them this but they failed to listen, can anyone help on thi? below is a picture of the email Link to comment
FitzyWins Posted 30 December, 2019 Author Share Posted 30 December, 2019 bump they also emailed me sometimes they turn a blind eye to some of this stuff? isnt this something i can use Link to comment
Orzabot Posted 30 December, 2019 Share Posted 30 December, 2019 The last line in the email feels like a troll. "on another note we would like to inform you that we have veryfied your account" well who gives a shit when they have removed all your winnings. It Seems a bit brutal to remove it all because of a few bets over the limit. If I were you i would take some screenshots of the gamble history, there you should be able to see if you did the bet while you had bonus money. Or they should at least show you the evidence. Until i hear something positive outcome from this, i will stay far away from this site Link to comment
FitzyWins Posted 30 December, 2019 Author Share Posted 30 December, 2019 Yeah 100% they said it was a total of 7 £10 bets, but i couldn't remember at all placing them only after bonus money ridiculous if u ask me as there admitting they turn a blind eye sometimes lol over 7 spins Link to comment
FitzyWins Posted 30 December, 2019 Author Share Posted 30 December, 2019 anyone know if theres a chance of getting this money back? Link to comment
slotsofun Posted 30 December, 2019 Share Posted 30 December, 2019 Yes, they should honour it if you keep bombarding them with the evidence that it was with real money only. Double check everything, make sure all bonus bets were £5 and under.....and once you are completely 100% sure, then prove it to them and threaten gambling commission. Link to comment
FitzyWins Posted 30 December, 2019 Author Share Posted 30 December, 2019 there saying the last 7 spins of the wagering where 10 pounds? to be honest its a first time at this casino and im not lying when i say no BONUS terms where around the page when depositing nothing like that was there there literally keep dodging the question when i ask how come sometimes you let people keep there depopsits when doing n other times dont, hypocrisy around term violation Link to comment
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