olempiaps Posted 3 December, 2019 Share Posted 3 December, 2019 Hi, i usually never complain. Or make a big deal out of minor stuff that casinos use for an advantage vs players AS most practices is common and sadly unethical. however Casinoheroes i feel like deserves this one. Now let me start of by saying, i mostly play raw cash these days and with very little to no bonuses and like to stick to 1-2 casinos. Usually the ones that are fast and have good service and where im verified. I have made countless raw deposits and cashouts on Casinoheroes and im verified there already. They are always super fast with replies and cashouts, until this last case. I got lucky and won a decent sum of money and made a cashout request. They sent me a email asking for additional documents to which i complied and sent in. This time around i did not Get a fast answer. IT took them 3 days to reply with that this documents is accepted, but now they need another one document. Keep in mind first time IT took me 2-3 hrs to Get verified. Why wouldn’t they just Ask for all documents in one email instead of asking for one by one seperatly? Why are they now using days? I decieed to Ask customer support and GOT the old «Oh that must be a accident». needless to say, they are stalling. Link to comment
spiker1977 Posted 3 December, 2019 Share Posted 3 December, 2019 When casinos do this, just put 1 €/$/kr loss limit per day so the casino understand that there stalling will not work Link to comment
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