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Mr James Casino Dishonest Behaviour

isakg12

By isakg12
in Casinos & Sports

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supporrt mr james Newbie

supporrt mr james

Posted
Posted

Hello,

I'am part of the support Mr James, I want to notice first that Isakg12 was totally disrespectful with our agent.

A mistake was made unfortunately and was fixed few minutes after.

I am not saying that we are perfect ( ....almost☺️) but mistake can happened and as soon we realized it we fixed it.

We are honest and doing our best for our customers.

We wish you at all an amazing day and a great games

feel free to contact us for any questions or fun :)

 

Best regards

 

 

 

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  • 1 month later...
cashinokris Newbie

cashinokris

Posted
Posted

I too am having issue with mr James casino. I’ve followed all the rules there’s no TOS infringement yet they still won’t pay me out. My withdrawal has been pending for nearly 1 month!!! Chat are completely useless and their finance department just don’t email back. I feel your pain. Whoever is the support representative who messaged above I can say with some certainty has zero idea of the level of distrust in their casino. At this point I have no choice but to write of my €2000 winnings and accept I’ve been scammed by a rogue casino.

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Orzabot Advanced Member

Orzabot

Posted
Posted
On 09/10/2019 at 11:24, supporrt mr james said:

Hello,

I'am part of the support Mr James, I want to notice first that Isakg12 was totally disrespectful with our agent.

A mistake was made unfortunately and was fixed few minutes after.

I am not saying that we are perfect ( ....almost☺️) but mistake can happened and as soon we realized it we fixed it.

We are honest and doing our best for our customers.

We wish you at all an amazing day and a great games

feel free to contact us for any questions or fun :)

 

Best regards

 

 

 

No matter how disrespectful he talked to your support. Then they should never write something like that back to a customer, that seems very uprofessionel to me. They should have said, that they will close the chat if he keep on talking bad to them. But i guess i should keep out of this, since i would never sign up to your site after seeing this. Keep your "perfect" casino to yourself

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apudekikker Advanced Member

apudekikker

Posted
Posted
On 09/10/2019 at 11:24, supporrt mr james said:

Hello,

I'am part of the support Mr James, I want to notice first that Isakg12 was totally disrespectful with our agent.

A mistake was made unfortunately and was fixed few minutes after.

I am not saying that we are perfect ( ....almost☺️) but mistake can happened and as soon we realized it we fixed it.

We are honest and doing our best for our customers.

We wish you at all an amazing day and a great games

feel free to contact us for any questions or fun :)

 

Best regards

 

 

 

Did you really misspell "support"?

@OP 

Just look at the styling of the website, it's clearly not legit.

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cashinokris Newbie

cashinokris

Posted
Posted

Just have to say that even though I had written of these winnings I did get an email this morning confirming my withdrawal as accepted. This by no means clears anything as the money is not in my bank but it does however (briefly) earn mr James a stay of execution in my eyes. I would much prefer to be told I had to wait 4 weeks for my withdrawal to be accepted than to keep being told 3-5 days however it is now accepted and I will update if/when it clears. 

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  • 3 weeks later...
cashinokris Newbie

cashinokris

Posted
Posted

It gets worse..... so my withdrawal was accepted and should have been paid within 3 working days - that obviously didn’t happen!!! Many more chats with supposed ‘help’ and still no better off until I came across someone called Benjamin from ‘help’ who then informed me that my banking details had not been verified (despite being told they was and notice they didn’t contact me it was me that had to chase them up AGAIN) and that I needed to submit (again) my account name my name my banks BIC number and my banks IBAN number but this time they all need to be on the same sheet (an official sheet from the bank screen shots and pictures are acceptable). This is something that neither my online or paper bank statement caters for. Upon special request though my bank has stated they are sending me something official through the post clarifying all banking details.


SPECIAL MESSAGE TO THE REPRESENTATIVES OF MR JAMES - you keep putting needless and pointless obstacles in the way but I am not going away so just pay my 2k! 

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cashinokris Newbie

cashinokris

Posted
Posted

Interesting stance. Like many others I’m sharing my experience to help warn people off as a REAL LIFE EXPERIENCE where you can deposit as you like but you can never withdraw. If I wanted to be beaten while I was down I’d contact mr James ‘help’ section. A 500% deposit bonus is a great way for a gambler to increase playing time on a budget so no I didn’t google them prior to playing. But thanks for your input I’ll add stupid to the names I’ve been called since playing at mr James ?

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Kappaadam Newbie

Kappaadam

Posted
Posted

Biggest scummy casino ever.i had simmilar problem with them likely i deposited only 10 € but as soon as they didnt what to say they blocked me and before they did that in live chat advisor called me idiot cos he also didnt knkw what to say.bringing shame and discrase  to all the legit descent online casinos.someone should get to their asses 

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apudekikker Advanced Member

apudekikker

Posted
Posted
On 26/11/2019 at 22:50, cashinokris said:

Interesting stance. Like many others I’m sharing my experience to help warn people off as a REAL LIFE EXPERIENCE where you can deposit as you like but you can never withdraw. If I wanted to be beaten while I was down I’d contact mr James ‘help’ section. A 500% deposit bonus is a great way for a gambler to increase playing time on a budget so no I didn’t google them prior to playing. But thanks for your input I’ll add stupid to the names I’ve been called since playing at mr James ?

Bro, a 500% fucking deposit bonus means GOOGLE THAT RIGHT NOW IT'S INSANELY SUSPICIOUS, what the hell is wrong with you lmfao

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  • 4 weeks later...
Plani Bardh Advanced Member

Plani Bardh

Posted
Posted
On 09/10/2019 at 10:24, supporrt mr james said:

Hello,

I'am part of the support Mr James, I want to notice first that Isakg12 was totally disrespectful with our agent.

A mistake was made unfortunately and was fixed few minutes after.

I am not saying that we are perfect ( ....almost☺️) but mistake can happened and as soon we realized it we fixed it.

We are honest and doing our best for our customers.

We wish you at all an amazing day and a great games

feel free to contact us for any questions or fun :)

 

Best regards

 

 

 

To be honest : professional person should never EVER class themselves PERFECT nether *ALMOST PERFECT* and I can clearly feel your rude attitude on the way of your communication regarding his issue. To me seems like you are bunch of guys from the street who paid $500 to create website and you took it from there to make money, that is how you are sounding to me. I have never used you and NEVER will but shame our friend @isakg12 had to deal with you and I am thankful he shared this here so none of us can give you the pleasure to get paid with our money MR ALMOST PERFECT !!!

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  • 2 weeks later...
Pehs Newbie

Pehs

Posted
Posted
On 26/11/2019 at 20:41, cashinokris said:

It gets worse..... so my withdrawal was accepted and should have been paid within 3 working days - that obviously didn’t happen!!! Many more chats with supposed ‘help’ and still no better off until I came across someone called Benjamin from ‘help’ who then informed me that my banking details had not been verified (despite being told they was and notice they didn’t contact me it was me that had to chase them up AGAIN) and that I needed to submit (again) my account name my name my banks BIC number and my banks IBAN number but this time they all need to be on the same sheet (an official sheet from the bank screen shots and pictures are acceptable). This is something that neither my online or paper bank statement caters for. Upon special request though my bank has stated they are sending me something official through the post clarifying all banking details.


SPECIAL MESSAGE TO THE REPRESENTATIVES OF MR JAMES - you keep putting needless and pointless obstacles in the way but I am not going away so just pay my 2k! 

Hi there

just reading about this casino because they owe me 10’000 and are not cooperating apart from saying just wait for your money. 1 month as gone by. Any suggestions?? Do they actually pay anyone?

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Pehs Newbie

Pehs

Posted
Posted
On 26/11/2019 at 20:41, cashinokris said:

It gets worse..... so my withdrawal was accepted and should have been paid within 3 working days - that obviously didn’t happen!!! Many more chats with supposed ‘help’ and still no better off until I came across someone called Benjamin from ‘help’ who then informed me that my banking details had not been verified (despite being told they was and notice they didn’t contact me it was me that had to chase them up AGAIN) and that I needed to submit (again) my account name my name my banks BIC number and my banks IBAN number but this time they all need to be on the same sheet (an official sheet from the bank screen shots and pictures are acceptable). This is something that neither my online or paper bank statement caters for. Upon special request though my bank has stated they are sending me something official through the post clarifying all banking details.


SPECIAL MESSAGE TO THE REPRESENTATIVES OF MR JAMES - you keep putting needless and pointless obstacles in the way but I am not going away so just pay my 2k! 

Did you hear any more on this? Did you get your money owed?

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cashinokris Newbie

cashinokris

Posted
Posted

@supporrt mr james

@Pehs

@Plani Bardh

@apudekikker

@Skylined87


Apologies for my absence in this conversation. 


let me first update the important stuff. Yes I have received my money it is cleared funds available in my bank account as of tonight (withdrawal date was the 18th of October 2019) 

 
Now to update on the rest of the story. Many of you will have seen my diary blog detailing chat transcripts and emails to and from the casino on another review site so I’ll try and keep this one as short but as accurate as I can. 
The lengths you have to go through to withdraw your winnings are very specific but hang in there. A call to your bank will be the first step you will need all the required information on 1 official document - (this is so important but will not be made clear to you until 3 weeks after initial withdraw when your account still is not verified)!! I found no issue from my bank to get this and the letter was received within 3 days. Once that letter was passed on to Mr James it took another 5 days to confirm the bank details. This now takes us to the 8/12/19 in my experience. The withdrawal payment was sent to my bank on the 13/12/19. This should have been the end of the story but no. I spoke to my bank (capital one) they said no such payment has been made and nothing was pending. I went back to Mr James and relayed that message and asked for proof the payment was made. 8 days of messages and phone calls with Mr James still showed no signs of payment or proof. A document was finally produced to me from Mr James on the 24/12/19 this turned out to be nothing more than an in house confirmation of withdrawal and nothing I could go back to my bank with to find this payment. Another 2 weeks passes without receipt of payment and tonight I finally received from Mr James the transaction ID number of payment which my bank then located and credited the money. 

Brief summary

The payment was in fact sent to the bank on the 13/12/19 and that should have then cleared but the bank withheld the money. Between the date of the 13/12/19 and today Mr James received a whole load of messages and phone calls from me including accusations of non payment and criticisms of their professionalism including their status as a genuine casino. I must add I was mostly very polite and a few occasions angry and frustrated. My assumption throughout all of this was that I had not received my money as it had not been sent and this, although viable, was wrong. I wish Mr James had provided the payment transaction ID 1 month ago when payment was made so I could have directed my frustrations towards my bank and not them. I don’t know why the bank withheld the money they wouldn’t say only that there was an issue. 
 

I must state to all concerned at Mr James I do regret some of the things I said on chat and in conversation I was frustrated at not receiving funds before Christmas time I deeply apologise for my accusations of non payment it was my bank that withheld the money and not you and for that I am sorry. 
 

and finally 

Is Mr James a serious casino - yes 

Can you withdraw and receive your winnings - yes 

could the process be improved - yes 

is it all a scam - no (in fact if you look at the timeframes Mr James were actually industry average on verification and payment times) 

Will I deposit again - absolutely a 500% bonus is fantastic and hopefully now I’m fully verified any withdrawals should be a lot quicker.

my advice - play win/lose stick to the rules and if you withdraw GET THAT TRANSACTION ID!!! 

 

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