Ladbrokes forced 5 year self exclusion on me, because i made them disable fruit machines on their POKER APP i downloaded.

[tommy2u2me]

Ladbrokes forced a self exclusion on me- because i forced them to disable the side games on their poker app. They were the only POKER site online that refused to offer players the option to disable slot machines (side games) on their Poker app. They told me, like they tell all customers still today, that it was impossible to disable side games. They were wrong and i contacted IPOKER as well to get them to contact Ladbrokes and tell them that if i wanted the fruit machines disabled, i was allowed to have them disabled as the poker app and the IPOKER network they used did NOT state anywhere when downloading the app, that i had to have fruit machines enabled on the POKER app at all times.. (i was playing poker full time grinder)
. I wanted the games disabled, because i could spend 12 hours per day logged into the POKER app, meaning i had the temptation 12 hours per day to play the pretty looking games with flashing lights. I love the odd gamble, but i like to choose games option on their site or casino, log in for an hour or so... have a wee gamble, then log out.
 I thought enough is enough, every poker app i played on had the option to disable side games, including their sister sites PP (just bought coral and ladbrokes) and Coral. Coral poker has a botton next to side games to disable the games from sight. Ladbrokes are part of the coral ltd group!!  I love playing fruit machines, too... so i'm far from against them in any way. My problem was, Ladbrokes kept offering me free spins on these games, leading to me spending more and more money on fruit machines, when i logged into the POKER APP that i downloaded with no mention of the fact fruit machines were actually on the app. Fair enough when i got there and could see the games were on the poker app, almost all ipoker network poker apps will have them... my problem with Ladbrokes was they were the only site online that refused me permission to disable these games on an app i had open 12 hours per day, as a poker player and grinder on tournaments.
Can anyone offer me any good advice? Can i challenge the forced exclusion (that shows up as self exclusion,even though i didn't request it) from Ladbrokes, as i now can't use sister companies like Party Poker or Coral. I find it totally unfair. The games on Ladbrokes were disabled for me, and as far as i am aware, i am the only customer that has every forced Ladbrokes to disable side games on their poker app. "15minutes later", after i logged in to see the games now disabled, i was banned with forced self exclusion for 5 years, the max they could ban me for. Then i noticed i couldn't place sports bets on Coral bookmakers and couldn't log into PARTY POKER lol, because they had just bought Coral/ Ladbrokes ltd - ffs.


I think i might actually take this all the way here, if i can. I will do it for myself and other POKER playeres they are telling lies to. 
No online betting company should force me to look at fruit machines 12 hours per day and "HAVE TO RECEIVE FREE SPIN OFFERS, WITH NO OPTION TO DISABLE THE GAMES AND OFFERS BEING MADE" , just because they advertised a POKER APP to me to download and play POKER on it. Notice i keep using CAPS for the word POKER. I am doing this because POKER on the ladbrokes site is a totally different option on their main page than casino, games, sports and bingo. The option i chose to download was the POKER APP.
Do i have a case to take this all the way here against a site that had (whistle blowers) come out from management jobs within the company to express their disgust at the way they target sports/horse betting players and poker players with free spins and offers to try and get them play FOBT fruit machines, knowing there was a chance they could get these people addicted to the games, when they wouldn't have even put a penny in them to start with, as they were sports betters only.
This scumbag company are still telling POKER players that chose to download the POKER APP there is no way to disable the side games on the poker app, which i tested by phoning just now. I told them they were wrong and i got the side games disabled. They asked me how- and i explained i spent 3 or 4 weeks emailing them and the Ipoker network to force Ladbrokes to allow me to  disable the games. The call handler told me i was talking s#it basically and said like the robot she was, that it is impossible to disable the fruit machines on the POKER APP lol. I can prove i got the games disabled. I can prove that after emailing them several times asking them to disable these games that they offered me free spins on them , at least twice, and i really want this forced self exclusion looked into. I never asked for self exclusion and i know they forced it on me because they feared other players would demand these free spins offers stop and the games be disabled. I don't know who i can ask to look into this, it is clearly a breach of their own terms and conditions/ responsible gambling act. I want to get an option on theer POKER app for players to be able to disable side games. I won't stop until this happens.

Can anybody tell me who to approach about my stated problems with LADBROKES ? As you can see from this long thread here, i do certainly have a case and they aren't being as responsible as they should be with their customers. They actually forced self exclusion on me because i requested the side games be disabled, not that i was constantly playing them and losing a fortune. That would be fair enough and responsible of them if they banned me because i had a problem playing the games too much, not ban me for NOT wanting to have them available 12 hours a day , in their POKER app.

I requested games be disabled on the poker app, i wanted to choose games and casino when i fancy a wee gamble, log out/win or lose... then go back to grinding it out on a poker only app. Simple!!

[sufferinsilence82]

I think your best way of going about this is: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx

[tommy2u2me]

10 hours ago, sufferinsilence82 said:

I think your best way of going about this is: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx

Thankyou for your link, i actually went through everything i had to with Ladbrokes, then moved on to IBAS and RG, but they all said they couldn't offer any help. Using your link though was important, as the link within that advising me i could use a site called RESOLVER to contact Ladbrokes through one last time, meant i could now advise them through resolver, who work with trading standards, that i was now taking their company to Court - to let them explain to a Judge why they lied to me about the fact they said it was IMPOSSIBLE for me to disable side games on their Poker App. Something they are still doing to players today. Poker players are logged onto their poker apps for 12 hours a day, anyone constantly logged into/playing casino games for that amount of time are being flagged and then banned from playing with casino or games parts of their site because of the time they spend there.         What is different about having people logged into their poker app looking at/playing fruit machines for so long every day of the week? It's not right, poker players are being targeted by Ladbrokes, the same way sports betters were being targeted in shops with FOBT machines by them. They can't just tell lies to poker players and say side games can't be disabled with the poker app, when i can prove them wrong... because, as far as i know, i'm the only person to ever force Ladbrokes to disable side game for me on the app. They only did it because i got in touch with IPOKER themselves and explained they are the only IPOKER SKIN out of a long list of SKINS that refuse players permission to disable the fruit machines. No need for it, they have an option on their main site, seperate from poker, sports and bingo, that offers members a chance to play fruit machines within the casino or games sections of their main site. There is no mention of fruit machines when providing me with what i though was a POKER APP  ffs

[NudgeShuffle]

@tommy2u2me Hey mate. You're barking up the wrong tree if you are trying to go down the county court route. They have made a policy decision to not disable slot machines in their poker app. They are not legally obliged to do this so any legal challenge will be a waste of your time.

A much more sensible approach would be to contact the UKGC and see if they agree with your view that slot games should be disabled if a player chooses and change the regulations to make it so.

As for the responsible gambling decision. Can you really say you don't have an issue if you are unable to control your urge to play a slot machine because it happens to be on display? That sounds like a lack of self control to me and a possible indicator that you might have a gambling problem (aside from the fact you gamble 12hrs a day playing poker). Its not unreasonable to assume the casino reached a similar conclusion.

[tommy2u2me]

5 hours ago, NudgeShuffle said:

@tommy2u2me Hey mate. You're barking up the wrong tree if you are trying to go down the county court route. They have made a policy decision to not disable slot machines in their poker app. They are not legally obliged to do this so any legal challenge will be a waste of your time.

A much more sensible approach would be to contact the UKGC and see if they agree with your view that slot games should be disabled if a player chooses and change the regulations to make it so.

As for the responsible gambling decision. Can you really say you don't have an issue if you are unable to control your urge to play a slot machine because it happens to be on display? That sounds like a lack of self control to me and a possible indicator that you might have a gambling problem (aside from the fact you gamble 12hrs a day playing poker). Its not unreasonable to assume the casino reached a similar conclusion.

Look at the site here. You see the options available to me. You clearly see i chose to click on POKER, not sports, casino, games, bingo, live casino or virtuals. . Now look at the terms and condition for the side games POKER challenge. They say a player must OPT IN. Why can't i opt out of side games then, when i downloaded POKER without OPTING IN to side games, something they state i have to do in order to play? 
t&c for side games weekly challange if it's too small to see: 18+  Opt in REQUIRED.. min spend £30


Ladbrokes advertise "all customers have to opt in to weekly poker/side games challenges". They are misleading poker players, to get them onto their IPOKER skin. They say just to take part in side games challenges, a player would have to OPT IN. So how is it possible for them to tell me after i realize there is already fruit machines active within the POKER app "without any opt in to have them there from ME"  , that i can't actually opt "OUT" of having them?
Sure did they not just say i have to f@ckn opt in LOL. What are they stupid? Or, are they just pulling a fast one to try and get me addicted blindly??  Telling customers that want to play poker they have to opt in to side games related offers, but then telling them when they download the app they can't opt out of having side games is not responsible at all. It doesn't make any bloody sense mate. It is nothing other than an attempt to use their IPOKER skin to lure people into playing fruit machines. It is misleading as fck and an attempt to use a poker app as a back door to get more players playing slot machines for longer than they would have ever wished to be playing them... the main reason people don't log into games/casino 12 hours per day is because it will cost a fckn fortune and lead to a terrible addiction, that's why!! 
They have a duty of care towards people that use their site, they can't tell me lies saying i can't disable fruit machines on their poker app when i can!!  just to get me playing them with giving me "free spins" i didn't ask for and couldn't get to stop as they lied saying i couldn't disable games. You see my point here, they are talking crap and breaching so many resposible gambling LAWS that only a court could make them stop doing so. As we all know the people that enforce the law, are the courts!! 

[BTGKinG]

Quote

 I wanted the games disabled, because i could spend 12 hours per day logged into the POKER app,

My computer is logged on to the internet 24 hours a day where the casino sites are always open. It is something called self control that makes me not play all the time.

If you cannot resist playing a casino fruit game because it is shown on the screen, then you have serious gambling problem. I think ladbrokes did you a favour to self exclude you from their site, it would have been irresponsible of them to let you continue to play on their site.

[tommy2u2me]

8 minutes ago, BTGKinG said:

My computer is logged on to the internet 24 hours a day where the casino sites are always open. It is something called self control that makes me not play all the time.

If you cannot resist playing a casino fruit game because it is shown on the screen, then you have serious gambling problem. I think ladbrokes did you a favour to self exclude you from their site, it would have been irresponsible of them to let you continue to play on their site.

You are missing the point... they don't tell me there is fruit machines on the poker app. Then they try and get me addicted to them, knowing i can't win in the long run if i do become addicted, unlike Poker. They couldn't do me a favour banning me from their site, as i was making money playing poker on their site. So maybe you should ask if i was losing money playing a game of skill, before you support their decision to ban me for not wanting to lose money through fruit machine addiction they tempted me into while playing Poker. I also wasn't logged into a casino, was i? I was logged into POKER which had no mention of fruit machines. The fact i don't log into casino 12 hours per day is called me having self control. I didn't want to be logged into a casino 12 hours each day, so when i wanted to play slots for a while, i would log into casino for up to an hour.


As for nudgeshuffle.....
 

I forgot to reply to your remarks in relation to my gambling addiction playing poker. You will find some people earn 6 figure sums each year from playing poker. How many fruit machine players can do that year in, year out? I think you will find it is none.
You ever wonder how the same players end up at the final few tables of a major world poker tournament every year? Poker is far from the same as playing slots. Poker is a job to some people and a game of skill. Sot machines are not a game anybody can grind out and win on. So, yes, i gamble a couple of euros myself playing a game of poker, but only because i know i can constantly win money from players that aren't as good. Having a poker provider force me to accept games on their site i can't win on, just to play poker isn't good, is it? They know i can't win in the long run playing these games, which is why they refuse me permission to disable them. It is a constant battle from sports betters and poker players to find a place to gamble if they find out how to win. The reason for this is because these bookmakers and poker providers aren't playing fair. They are trying to ban people that can win. They only want people that lose money, but that takes away everything they actually stand for, does it not? Come here and bet with us, "WE OFFER FAIR ODDS AND GAMES" 
No but, yous don't... do you. As if i'm good at winning, you ban me and tar my name with self exclusion like i have a problem gambling, when, in fact, i'm just good at working out ways not to lose. 
Here is the word gamble written in the dictionary: 
 

gamble

ˈɡamb(ə)l/

verb

 

1. 1.

   play games of chance for money; bet.

   "he gambles on football"

   synonyms:

   bet, wager, place a bet, lay a bet, stake money on something, back the horses, try one's luck on the horses; More

   •  

      
2. 2.

   take risky action in the hope of a desired result.

   "he was gambling on the success of his satellite TV channel"

   synonyms:

   take a chance, take a risk, take a leap in the dark, leave things to chance, speculate, venture, buy a pig in a poke; More

noun

 

1. 1.

   an act of gambling.

   "Dad likes a bit of a gamble"

   synonyms:

   bet, wager, speculation; More

2. 2.

   a risky action undertaken with the hope of success.

   "we decided to take a gamble and offer him a place on our staff"

   synonyms:

   risk, chance, hazard, speculation, venture, random shot. Note numbers 2. A risky action undertaken with the hope of success. These companies make a fortune from people that can't win every year, so by law they should NOT be allowed to ban and tar the names of people that work out a way to be successful and win every year. Even if it means they have to give a small percentage of their profits back to the good gamblers that can win. These companies think they can offer a service with a promise of fair games, but then take the fairness out of their games and services just because they are greedy c@nts that want everybody to lose their money every year. How many people would sign up and take the risk with them, if they stated in their terms and conditios that all winning and profitable players will be banned fro playing, if they can win?

[BTGKinG]

 if you could control yourself and just keep on playing poker and igonoring the other games then there would be no problem? 

You should use your amazing poker skills on other sites and leave this site, dont think they will lift the ban

[tommy2u2me]

Ohh ffs, here we go... there is always one that will defend a company that breaches their own terms and conditions and don't even offer fair gaming. Do your research before you jump the gun. Ladbrokes don't own the IPOKER NETWORK!!! They are only using their network in order to be able to get customers that want to play poker onto THEIR ipoker skin, provided to them by Ipoker, so they can offer people the chance to play poker.
Their contract will state nothing more than the fact they will use the skin to provide poker. Not use it to force fruit machines onto poker players that didn't know they were there to start with, or thought they had to opt in anyways to play them.  That is all they are, an ipoker skin provider. They don't own a poker network, unlike 888 or pokerstars. That is why they shit themselves and disabled the side games for me, i reported them to the ipoker network for unfair practices and spam offers of free spins. They aren't allowed to use the IPOKER network to force poker players to look at slot machines if they actually just want them disabled when they are within the iPoker app.
So it's a case of if they tar my name with a forced self exclusion to make it look like i had a problem, when in reality they wanted to case me one, then i will do whatever it takes to make sure that they admit they were wrong to do so. I wanted the fckn games disabled and now i'm banned from POKER sites that DO allow me to disable side games... just because greedy Ladbrokes wouldn't let me.
I am not going to sit back and allow any bookmakers in the world stop me playing on sites like party poker, or coral poker, because they told lies saying i had a gambling problem when i didn't and did what i needed to do to make sure i didn't get one!!! They wanted rid of me and the forced self exclusion was them trying to get rid of me. Their reason for doing this is because they are greedy fckers that don't want any more poker players finding out they are telling lies, when they say side games can't be disabled. Ask yourself why they need to lie to their customers , why not just tell them they could disable side games for them but have decided not to allow them? If they did this with me to start with, i would have played somewhere else.... but because they made the decision to tell me lies, i'm now not allowed to play poker on most sites now.
Party poker, coral and all their sister sites which there are more... i can't play poker on because they think i have a problem with gambling playing fruit machines, when in reality, the only problem i had was i didn't want to play them or accept their spam offers of free spins every day of the week.
Take a casino affiliate for example, if i own an email address with google it doesn't mean they can send me spam offers of free spins to my email address... when i request to opt out,  just because if i don't want the offers, they could say,  then i shouldn't use the same email providers as they do and i wouldn't have to risk getting offers i didn't want from them. How would google mail look at that attitude? 
That is what you are saying, if i didn't want spam offers of free spins, don't play poker on the the IPOKER network that Ladbrokes don't own. They can send as many spam offers as they want, when they invest in buying their own poker network. Until then, they will have to come to terms with the fact they are a SKIN provider to the Ipoker network and nothing more. I am allowed my say and i'm allowed to disable THEIR games when they offer them through a different providers site/network. Especially when they didn't let me know what was inside their skin, lied telling me when i seen the games there i can't disable them as it's not possible and refused to allow me to play the games they offered if i didn't accept spam offers for games they hid from me and left out of the t&c's relating to them completely. 

[NudgeShuffle]

@tommy2u2me I was trying to provide practical advice. Your ludicrous suggestion that 'responsible gambling laws' are being broken shows you know nothing about the legalities of gambling. Ladbrokes are licensed to provide 'remote casino' services amongst others. The regulator doesn't make any distinction between poker or slot machines from a remote gambling point of view. Go raise your court case and make sure the emphasize the point that the reason slots machines being on display is a problem is because you cannot exercise self control and feel obliged to play them so they can understand the real heart of the issue. Don't forget to cite non existent 'responsible gambling laws' to really hammer the message home.

Good luck champ - you got this!

[tommy2u2me]

1. They don't own the poker network i played poker on.
2. That means they can't force fruit machines on the poker app to me, i f want them disabled.
3. It is against the law to offer me free spins on games i didn't want to play, games i wanted to opt out of and get disabled; but they did anyways after weeks of attempting to get them disabled, which i could actually do, but they lied and said i couldn't.
4. They lied and said i could NOT disable the fruit machines on their SKIN of the ipoker network. Telling lies to get me playing the games is also against the law.
5. They forced a self exclusion on me and said i had a problem playing fruit machines, hello???... i was asking to disable them!!!
6. They don't play fair with winning players, they ban them and thousands of other sports betters and poker players that make a nice living from their JOB placing wagers on something they are good at.
7. They are stealing money from people that can win, saying they are cheating or coming up with some other reason.
8. Last of all, if they rewrite their terms and conditions and tell the truth about how if you can keep winning bets, you won't be allowed to play, then anybody that tries to win on their site after this will deserve to have their hard earned money taken away from them. "Come and bet with us, if you lose we might offer you a small bit of what you lost back, if you're lucky, but if you win we might not pay out your winnings, will ban you from all our sites/sister sites and probably tell everyone you have a gambling problem too.
Because we are greedy c@nts called ladbrokes, we would still make a fortune playing fair because most people can't win all the time... but we just don't care. We accept only bets from people we know will lose.  

 

[BTGKinG]

Quote

I wanted the fckn games disabled 

And now they are disabled for you, for the next five years you got what you wanted. 

Did someone force you to play at ladbroke or to continue to play at their site, if not then you only have yourself to blame.

[tommy2u2me]

9 minutes ago, NudgeShuffle said:

@tommy2u2me I was trying to provide practical advice. Your ludicrous suggestion that 'responsible gambling laws' are being broken shows you know nothing about the legalities of gambling. Ladbrokes are licensed to provide 'remote casino' services amongst others. The regulator doesn't make any distinction between poker or slot machines from a remote gambling point of view. Go raise your court case and make sure the emphasize the point that the reason slots machines being on display is a problem is because you cannot exercise self control and feel obliged to play them so they can understand the real heart of the issue. Don't forget to cite non existent 'responsible gambling laws' to really hammer the message home.

Good luck champ - you got this!

They signed up to conditions with the ipoker network. They were to use the ipoker network to supply poker games. Their terms and conditions as a betting company have been breached, as they told me lies to get TRY and get me playing games i asked to opt out of.

[tommy2u2me]

13 minutes ago, BTGKinG said:

And now they are disabled for you, for the next five years you got what you wanted. 

Did someone force you to play at ladbroke or to continue to play at their site, if not then you only have yourself to blame.

I got what i wanted? Not being allowed to play at party poker with side games disabled, coral poker and others too where side games were disable? All i asked for was to not play at Ladbrokes if they tried to force me into a situation where i couldn't disable side games.

Nobody forced me to play on the ipoker network. Ladbrokes don't own the ipoker network. Now i can't play on a lot of ipoker network skins because ladbrokes got me banned saying i had a problem gambling. You miss the fact that i, although not forced to, was allowed to play on their site. They aren't allowed to let me play on the site when i raised concerns about the fact all other ipoker sites allow side games to be disabled and i wanted/needed them disabled (incase i developed a problem) . So they have a duty of care towards players on their site that phone them explaining this to make sure i can't play there. So, did they force me NOT  to play at the sight, UNTIL I GOT THE GAMES DISABLED? No...Only when i got the side games disabled and exposed their lies they told me, they banned me from playing and labeled me as the one with the problem!!

[BTGKinG]

6 minutes ago, tommy2u2me said:

Nobody forced me to play on the ipoker network. Ladbrokes don't own the ipoker network. Now i can't play on a lot of ipoker network skins because ladbrokes got me banned saying i had a problem gambling. You miss the fact that i, although not forced to, was allowed to play on their site. They aren't allowed to let me play on the site when i raised concerns about the fact all other ipoker sites allow side games to be disabled and i wanted/needed them disabled (incase i developed a problem) . So they have a duty of care towards players on their site that phone them explaining this to make sure i can't play there. So, did they force me NOT  to play at the sight, UNTIL I GOT THE GAMES DISABLED? No...Only when i got the side games disabled and exposed their lies they told me, they banned me from playing and labeled me as the one with the problem!!

ok, i will stop now should had stopped two post ago. I wish you the best of luck and hope that you will get want.

[NudgeShuffle]

14 minutes ago, BTGKinG said:

And now they are disabled for you, for the next five years you got what you wanted. 

Did someone force you to play at ladbroke or to continue to play at their site, if not then you only have yourself to blame.

Seems like an accurate summary. A casino had zero obligation to accept bets and are certainly not shy about refusing bets or closing accounts for commercial reasons. The fact this account was closed due to responsible gambling concerns demonstrates the casino has genuine cause to feel the player was a problem gambler. If someone tells you they cannot see a slot machine without having a compelling feeling to start gambling what else can you conclude? 

[tommy2u2me]

3 minutes ago, NudgeShuffle said:

Seems like an accurate summary. A casino had zero obligation to accept bets and are certainly not shy about refusing bets or closing accounts for commercial reasons. The fact this account was closed due to responsible gambling concerns demonstrates the casino has genuine cause to feel the player was a problem gambler. If someone tells you they cannot see a slot machine without having a compelling feeling to start gambling what else can you conclude? 

I'm starting to think you work for ladbrokes ffs. If they had concerns about a gambling problem, they could check and see i wasn't even playing the fruit machines on their poker app. They could see that my only problem was the fact i couldn't disable the games and stop getting free spins offers from them. They used the ipoker network to spam me with free spin offers on a poker site.
You again miss the fact they only banned me because i forced them to disable side games, something they told me was impossible for them to do... when in reality they were telling me lies in the hope i would spend a lot of time on these fruit machines within the Poker app. They kept me as a customer when i told them i was worried about the fact i couldn't disable the side games, then banned me 15 minutes after sending me an email to say they were now disabled. That was magic, wasn't that impossible to do?? Anyways,  They could offer me a place to go and play fruit machines, as i'm not against them and can enjoy them when i feel like logging into their casino to play them. They would rather, though, have me logged ito a poker app 12 hours per day knowing there's a chance i will play them more than i would usually, as i'm not on their casino 12 hours per day for a reason. 

[tommy2u2me]

here's it in capital letters for you.... THEY WEREN'T WORRIED ENOUGH TO BAN ME WHEN THE GAMES WERE AVAILABLE TO PLAY ON THE POKER APP- THEY BANNED ME WHEN I MADE THEM ADMIT THEY TOLD ME LIES AND COULD IN FACT DISABLE THEM. THEY BANNED ME BECAUSE I MADE SURE THE GAMES WERE DISABLED FOR ME, ONLY 15 MINUTES AFTER THEY DISABLED THEM, THAT IS WHEN THEY DECIDED TO BAN ME. "WHEN THEY WERE DISABLED", IT MADE SURE I COULDN'T PLAY THEM. THAT IS WHY THEY BANNED ME, THEY WANTED ME TO PLAY THEM, SO BADLY SO, THEY TOLD ME I COULDN'T DISABLE THEM AND KEPT ME AS A CUSTOMER EVEN WHEN I WAS SPENDING WEEKS RAISING CONCERNS ABOUT THE FACT THEY WOULD NOT DISABLE THEM. THE GAMES WERE DISABLED BECAUSE I TOLD IPOKER WHAT THEY WERE DOING, NOT BECAUSE THEY WERE RESPONSIBLE IN ANY WAY TOWARDS ME AS A CUSTOMER... THE COMPLETE OPPOSITE INFACT!!

[BTGKinG]

Hi, Tommy2u2me

as i think everyone can see by now you feel threated wrong by ladbrokes and that makes you upset. I dont agree with you and not defending the casino, but can still say that if i feel that someone threated me wrong i would also be angry. Feel free to do what you want, but i think if you not let this go it will eat you up. I cannot see it happening that ladbrokes will let you play at their site again, if that is what you want.

I like to play at pokerstars and i have asked them if it was possible to disable the casino part if i dont wanted to get tempted by it and they said of course. So if you want a pokersite where you only get poker that is maybe a place for you.

Have a nice day

[tommy2u2me]

2 hours ago, BTGKinG said:

Hi, Tommy2u2me

as i think everyone can see by now you feel threated wrong by ladbrokes and that makes you upset. I dont agree with you and not defending the casino, but can still say that if i feel that someone threated me wrong i would also be angry. Feel free to do what you want, but i think if you not let this go it will eat you up. I cannot see it happening that ladbrokes will let you play at their site again, if that is what you want.

I like to play at pokerstars and i have asked them if it was possible to disable the casino part if i dont wanted to get tempted by it and they said of course. So if you want a pokersite where you only get poker that is maybe a place for you.

Have a nice day

Thankyou for the kind reply. I was asking for opinions here... i also wanted to point out to people that Ladbrokes will tell lies, rather than be honest about a company decision they made. I will spend the next few years of my life exposing Ladbrokes for what they are. They are not an honest company. They could have told me i couldn't disable games because they took a company decision not to allow customers me to do so, and alarm bells would be ringing, as i already knew about whistleblowers exposing them from Management positions within the Company to let people know how disgusted they were, themselves, with the way in which Ladbrokes as a whole target people with FOBT and fruit machines. A simple search on google will show this.
So, as gambling can be very addictive and is also proven to be related to a mental health disorders, in extreme cases, i feel such a big company like Ladbrokes telling lies to customers, in order to keep them as customers, like they tried with me is totally unacceptable. They should explain to customers, that might not have used any other iPoker sites, unlike me, that all ipoker sites allow side games to be disabled, but Ladbrokes "took the decision not to allow this" - meaning now they know the customer is not happy playing poker 12 hours a day on their site with side games enabled, that they can't allow them to play Poker with them.
This is responsible and what people should expect from a company that preaches so much about how responsible and committed to RG they are. The only reason i tried to get the games disabled, after first being lied to, was because i knew they told me lies by saying it was IMPOSSIBLE to do so. Inf act, the only reason i was playing on their iPoker skin, was because i could walk 10 minutes down the road and lift my winnings out from the local shop, with my Ladbrokes card. Any other ipoker skin, i don't have local bookmakers stores. They all, or most anyways, offer the option to visit in store and withdraw cash... meaning no waiting for it to go into the bank account by debit transfer. They knew this, too.
I returned to Pokerstars to play poker after all this. After Ladbrokes got me banned from Coral and Party poker, just because i made them disable side games. I knew they were telling lies, telling me it was impossible. Why do they feel the need to lie to customers that want side games disabled within the Poker app? The only reason can be, they want to target people that enjoy playing poker with fruit machines, as they have games/live casino and casino on their main page outside of an app i spent 12 hours per day on. They are not happy that i would play a little every now and then on the main site, they wanted me playing fruit machines on my break from playing poker tournaments. That is the only reasonable explaination.... looking me to play the games more than i wanted, as they are there in my face while i wait on my break.  I actually enjoy playing them, but i visit the casino or games to do so, as i would find that being logged into poker for 12 to 16 hours per day as a grinder too tempting to gamble more than i would wish to, if i fancy a gamble on them i should be able to choose to do so and log in for as long as i choose. Why force them on the Poker app with no way to disable them, without mentioning on their main page when downloading a POKER APP THEY ADVERTISE THAT THERE WILL BE SIDE GAMES WITH NO WAY TO DISABLE THEM? Thougt i picked Poker download and not games or casino???
I would never return to Ladbrokes if they give me unlimited free spins for life. My reason for court action against them is the fact they got me banned from Coral and Party poker because i was being resposible and they were not. Just because i pointed this out to them, they marked me down as having a gambling problem, when all i wanted to do was safe guard myself from getting one.
Like i said, they only got me banned from PP and Coral with forced self exclusion from themselves, because i actually won the tit for tat with them. I got the side games disabled. Received an email to say they were disabled, logged in to look and like magic, "THE THING THEY SAID WAS IMPOSSIBLE BECAME POSSIBLE" So naturally i called them up to tell them i wasn't happy about the fact they told me it was impossible. They said they couldn't explain why i was told this (even though when i phoned last week as a new customer, they are still telling people it is impossible) , so off i went again, made a coffee and returned to play poker with the games now disabled. LOL- WTF IS THIS... Can't log in???? I called them up and was put onto a robot call handler. Sorry Mr Reid, you are self excluded. How is that possible i asked? I didn't ask to be self excluded, i don't have a gambling problem and if i lose, it's what i can afford!!
.... Yes , sir, this is forced self exclusion for maximum 5 years. Wtf?
The scummy Company kept me as a customer for weeks of emails telling them i would rather side games were disabled in the Poker app, telling me it wasn't possible. Then 15 minutes after i proved them wrong, the bitter manager that wasn't happy about what i could do that "she said i couldn't do", took it upon herself to try and get rid of me. She clearly wouldn't want anyone else to request the games be disabled, that is why i can't play poker almost anywhere worth playing," bar Pokerstars, when i get a new passport"    she marked me as having a gambling problem even though i can prove otherwise. I can prove they tried to keep me when i said i wasn't happy, they even offered me free spins twice after many requests to get the games disabled, then banned me only because i got them disabled.
THE HEARTBREAK WAS TOO MUCH, THEY COULDN'T OFFER FREE SPINS NOW WITHIN THE POKER APP, SHATTERED LADBROKES WERE- GUTTED ENOUGH TO NOT WANT ME THERE ANYMORE. 
You see my issue now? Pokerstars i need to wait on a passport for ID verification until i can play now, as i spent a certain amount and they need the ID (joined 6 years ago and was terrible at poker, lol)  I lost my passport a few months ago and still haven't ordered one, which i will soon.
Party poker and Coral- out the window- Ladbrokes got me banned. So, i can't play poker anywhere now online, just because scummy Ladbrokes pushed a forced self exclusion on somebody that wanted to be responible with the way they played fruit machine. They are the ones telling lies and not being responsible, so they will be going to Court for that, as they refuse to admit to Party poker and Coral poker why i got the self exclusion forced on me. Them two companies know i had no preoblem but can't do anything, as with both them side games were disable on their poker app... so it's not like they can believe Ladbrokes. They are sister compaines though, so can't allow me to play, unless Ladbrokes admit what they did one me. They never will and i will have to go to Court. Unless somebody from Ladbrokes sees my post all over forums and decides to admit the truth behind what happened, then i will never return to them and enjoy playing poker with games disabled on Coral and PP again.
i will forever wake people up to the fact Ladbrokes will ,and are actively,  try/trying to get players addicted to FOBT / fruit machines by telling these lies and not being responsible like they keep telling people they are on their site and ads on tv. 
I would have went back to waiting 5 days for for my winnings to be paid if they were honest and said they made a company decision to refuse poker players the option to disable side games. Just back to Coral or Party poker and wait 5 days for withdrawls .... Instead, here i am writing 10 page essays about how they lie and try to deceive customers, instead of being honest and responsible from day one. Ladbrokes not being responsible got me a forced self exclusion, making me look like i was calling begging them for free spins to play their shitty POKER slots that never pay out. I prefer slots like extra chilli, bonanza and book of dead. The poker app wouldn't have decent slots anyways.

I take nothing away from PP or Coral. They are sister companies with ladbrokes and can't sort my issue with self exclusion out because of Ladbrokes being the greedy site that forced it on me for no good reason. Recommend them two and pokerstars above any poker sites. They won't try and force fruit machines on their Poker players either.

And again BTGKing, thanks for the reply and taking the time to see if pokerstars allow games to be disabled. They all do for anyone interested, except Ladbrokes!!

[m3evil]

Tommy2u2me, ok haven't read everything.. Skimmed thru a lot but I think you are right.. There should be an option to close down slot side.. If you have to opt in the you should be able to opt out... Hope you'll get it done.. 

I'd recommend to go via ukgc

 

Good luck! 

[tommy2u2me]

1 hour ago, m3evil said:

Tommy2u2me, ok haven't read everything.. Skimmed thru a lot but I think you are right.. There should be an option to close down slot side.. If you have to opt in the you should be able to opt out... Hope you'll get it done.. 

I'd recommend to go via ukgc

 

Good luck! 

Thanks m3evil....      
 

Yes maybe try the UKGC one more time. I emailed iPoker to report to them i was acting as a new customer and that Ladbrokes are still saying it is impossible to do. They even called me a liar when i told them i got the games disabled and questioned why they continue to tell lies rather than just be honest about the fact it was a company decision. Then i told them the email confirmation from them will be on the computer for another 5 to 7 years, so they can't deny they sent it. They can't deny they could disable the side games, but rather choose not to. 

I know that if other customers get fooled by the fact they advertise a POKER downloadable app and call up Ladbrokes for side games to be disabled, like me, just to be told it's impossible to disable them, them customers that didn't expect or want the games might go on to end up spending a lot of money they didn't want or intend to spend on these types of games. False advertising as well really, if they say download this POKER app, on a seperate option to casino and games on their main site front page.
. This will be due to advertising a poker app as a back door for fruit machines. Then telling lies, rather than explaining the fact it's only a company decision and not all iPoker apps are the same.
Telling a first time customer to the iPoker network it is impossible to disable such games, would put that customer off going to another iPoker site... where they could, infact, have those games disabled without having to even phone and ask, as Coral poker have a disable button beside the side games. Then a player would, rightly so, have to phone and ask for the games to be enabled again. Not the other way round, where i had to phone up asking for them to be disabled ffs
Ladbrokes are not responsible and greedy as fck. They lie, trick and hassle poker players with spam free spins. There are casino affiliates on the deep web with more responsability towards random people than Ladrokes are.
 They are the only joke of a site on the iPoker network. Any poker site online, in fact,...They took business away from Party poker and Coral, because one manager felt like she lost the battle of minds against me, which she did. Even speaking to a different manager at Ladbrokes when i pretended to be an interested new customer to iPoker network, after dealing with robot call handlers, i could tell she knew what happened to me was wrong. She did however refuse to admit it and refused to speak about it with me, telling me she didn't want to give her opinion on things, to contact esculations  team and talk to them. Something i did months ago. Why was she unable to explain the lies i was told? Why not give me a good reason why it happened? They are doing it in a way to get people away from playing poker as much; and i love the game.!!
A poker site shouldn't be a place for people to go and get an addiction to playing a game they can't win on in the long run and never downloaded the app to play.... because a good poker player needs a place to learn, a place to play without any games that don't involve skill. Then they have a chance of building a bankroll and in years to come could make a lot of money from the game. Many people are trying to bring people back to the game LEX VAL- AND TONKA ON TWITCH, SPRAGGY, FINTON(east with aces) AND MANY MORE that stream on twitch. It is a losing battle because people that are good at poker are also good at understanding where a game is profitable in the long run. Many pro players in the making are put off by other forms of gambling. Lucky though today, 99% of online providers allow them to disable the side games, because playing fruit machines is one thing... but poker or maybe even sports betting involve skill and a lot of time, effort and research to be profitable.

[tommy2u2me]

I should have said from the start here, the free spins i kept getting from Ladbrokes weren't emails sent out to me. These free spins on fruit machines were only offered to me within the poker app. The only place i could use them was within the poker app.
No emails and no messages on their main site, just a ( pop up) in the Poker app to say i got free spins to play games i didn't even want in the app. Funny how they don't send me the message on the games/casino part of their main site.  Only got them in Poker. This just confirms their intentions to me. They knew this was a great place to give me fre spins, as they knew how long iwas logged in. 
I know Ladbrokes have banned people from Casino/games for being logged in more than 3 or 4 hours per day. Somebody told me my story is bullshit because they got banned for 5 years as they played or logged into casino for only a few hours every day. This is making me realize the problem is worse than i thought now, as they BY LAW must have had to ban people from casino for spending to long logged into such games, so choose the Poker app as a backdoor second option for problem gamblers to use as a way to hide the amount of time they are online. 
Who would question a player logged into poker 12 hours per day, when a single tournament can last as long as that???
 

[Guest]

Ladbrokes/Coral/PP hybrid group, whatever they call themselves now are an absolute disgrace so this does not surprise me.

This is a group who hide behind the fact they retained licences from prior to becoming all part of the same group and allowed players excluded on Ladbrokes from anything to gamble freely on all other parts of their group. They might still do this actually. Morally corrupt. Its exactly the same staff on all their companies with the same employment contracts, company name etc, yet they cannot apply group exclusions. Laughable. UKGC actually upheld this last year.

I would 100% tell anyone to stay well clear of any companies in this group.

[tommy2u2me]

They are just treating me like some kind of ballbag now... so i can't be bothered anymore. Court it is. Explain in Court my asking for side games disable took so long. within the waiting time i got free spins on the twice.  but then ban me for 5 years, 15 mins after they had to disabled them. T