Ovo casino welcome bonus

[Kujez]

Hey, registered from casinoground and took the welcome bonus yesterday.

I deposited 70 euro, and got 70 main euro and 70 bonus euro.

After i lost my main euro and started the bonus money, it went really hot. kept winning all the time till i got around 950 euro.

then my wagering was done. and i saw loosy 70 euro on my account.

I was mad as hell. and felt scammed.

Could someone help me with this?

[OVO Casino]

Dear Kujez

Thank you for playing on OVO Casino. Firstly , we apologise for the negative experience you had whilst playing on our site. We take the utmost care in ensuring all our players are satisfied and having a fun casino experience.  As per our terms and conditions ' 

1. Once you reach the bonus wagering requirement the bonus can be converted to real money. If conversion balance is higher than original bonus amount granted – maximum real money credit is – unless stated otherwise -  x1 bonus amount granted. If conversion balance is less then original bonus amount, the minimum amount of real money credited will be equivalent to the initial bonus amount granted. Examples with €200 in bonus awarded: Bonus converted at €30 balance – real money credited is €200 Bonus converted at €200 balance – real money credited is €200 Bonus converted at €500 balance – real money credited is €200' 

On conversion your balance stood at 858.60 Euro , therefore rounding this up to 70 euro ( as per our terms and conditions above ) , but since you registered through Casino Grounds , we have now granted you x 5 , thereby awarding you 350 euro in Real Money.  We have also added an extra bonus of 150 euro on your account as a gesture of good will with 40 x WR and a x 5 max Cap. 

Please let us know if you have any further questions. 

kind regards

OVO CASINO

 

[thehowlingswede1337]

Nice help from Ovo support there!

[zzzap13]

25 minutes ago, DanielPoppius said:

Nice help from support there!

Yeah, that was pretty cool...

I hope Kujez will like it.

[pausefisk]

Can anyone explain to me this bonus terms? Does it mean that you can never cash out more than the bonus amount?

[Slotplayer]

9 hours ago, pausefisk said:

Can anyone explain to me this bonus terms? Does it mean that you can never cash out more than the bonus amount?

The way I read it is that you they will credit you the maximum of 1x bonus to your real money balance at the end of the wagering once you have touched the bonus funds. It looks like you play with your own money first.

[Skylined87]

Yeah, you play with your own money first. If you hit it big, you can cashout without problems. But if your real money balance is depleted and you dip into the bonus funds then the wagering terms apply. Also, you are capped to 1x of your bonus. It means if you deposit 100 and get 100 bonus, you lose your 100 and you start playing with the 100 bonus and if you manage to wager it, the maximum you can cashout is 100. Do note that when you finish the wager and the balance is lower than 100 (like 5-10) you will still get the 100 to your account.