Winningroom welcome bonus!

[testydonk]

So I joined winningroom to take advantage of their welcome bonuses:

1st Deposit - Get a 100% casino bonus up to £200 using code WIN1 
2nd Deposit - Get a 100% casino bonus up to £300 using code WIN2 
3rd Deposit - Get a 50% casino bonus up to £500 using code WIN3 

 

Did my 1st deposit of £100 and ended up cashing out £800. Decided to use my 2nd deposit bonus but my bonus balance didnt increase. I contacted support and they basically said 'Once you make a withdrawal all bonuses are forefit. apart from new bonuses'

I can't see this anywehere in their terms.

[Slotplayer]

It sort of says it in the T's and C's:

Bonuses and Freespins

1. Gaming Operator will from time to time award bonus money to Players which are accounted for separately. Gaming Operator reserves the right to refuse or rescind bonuses at any time for any reason. Bonus money cannot under any circumstance be withdrawn from the Player’s Account. If a Player withdraws money from its Player’ Account and there still is bonus money on the Player’s Account which has not been wagered in accordance with Section 7.3 such un-wagered bonus money on the Player’s Account will be automatically forfeited and no longer available for the Player. The Gaming Operator applies the principle that cash funds on the Player’s Account are first used for payment of games and bonuses in second hand.

Link: https://www.winningroom.com/int/terms-and-conditions/general-terms-and-conditions#bonuses-and-freespins

[testydonk]

5 minutes ago, Slotplayer said:

It sort of says it in the T's and C's:

Bonuses and Freespins

1. Gaming Operator will from time to time award bonus money to Players which are accounted for separately. Gaming Operator reserves the right to refuse or rescind bonuses at any time for any reason. Bonus money cannot under any circumstance be withdrawn from the Player’s Account. If a Player withdraws money from its Player’ Account and there still is bonus money on the Player’s Account which has not been wagered in accordance with Section 7.3 such un-wagered bonus money on the Player’s Account will be automatically forfeited and no longer available for the Player. The Gaming Operator applies the principle that cash funds on the Player’s Account are first used for payment of games and bonuses in second hand.

Link: https://www.winningroom.com/int/terms-and-conditions/general-terms-and-conditions#bonuses-and-freespins

So it does! thanks for clearing that up