Slotplayer Posted 3 May, 2018 Share Posted 3 May, 2018 Gambling business Skybet is to pay a £1m penalty package for failing to protect vulnerable consumers. The failures relate to Skybet customers who had self-excluded from gambling. Self-exclusion is a tool used by consumers who feel they are having trouble controlling their gambling and request that the operator refuse their service. Weakness in Skybet’s self-exclusion facilities meant that: 736 self-excluded customers were able to open and use duplicate accounts to gamble Around 50,000 self-excluded customers received marketing material by email, mobile text or a push notification within a mobile app 36,748 self-excluded customers did not have their account balance funds returned to them on account closure. Source: http://www.gamblingcommission.gov.uk/news-action-and-statistics/news/2018/SkyBet-to-pay-1m-penalty.aspx Familiar story, just a different casino. Link to comment
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