Ok, so been playing at Leo for years. Deposit via bank transfer…so, card ID, PIN number, Face ID, OTP and all that jazz. Get account lock out error this morning so head over to chat, and apparently I have to verify a bank card that I used. Years ago. It has since expired and is in the bin. Apparently I have to contact my bank, for a letter saying that I once owned that card, and it was used on Leo.
has anybody had this ridiculous request before? Can somebody from Leo explain why verification of a redundant card is needed?? Surely triple MFA is enough!? Joke.