Bob_NeonVegas

Hi Axel, Thank you for reaching out! Our payments team strives to process all withdrawals as soon as possible! I have also responded to you via private message. Dont hesitate to contact us if you have any further questions, we are happy to help! Kind regards, Bob

Hi @Akuli98 Bob here from NeonVegas. I have now sent you a private message asking for your registered email address. As soon as we recieve an reply from you, we can look into the issue for you. Kind regards, Bob

Hi there @Kreezymind, Thank you for your feedback on this thread / topic. As mentioned on our last post, we have raised this case internally upon confirming the personal details. We are currently waiting for further feedback regarding this issue. Apologies to anyone that has been affected by this inconvenience, please feel free to PM me so we can raise the cases internally. Kind Regards, Bob

Hi @Mathiashageb, Thank you for sharing your feedback here at Casino Grounds! I'm sorry to hear that your withdrawal has taken longer than usual. I have contacted you via private message and requested you to confirm your registered email address, so that I can take a look at your case. I hope to hear back from you soon! Kind regards, Bob

Hi @HighTechEvo Thank you for sharing your feedback here at Casino Grounds community! First of all, I would like to apologize for the experienced inconvenience, and let you know that I will do my best to get this case solved as soon as possible. That said, I've contacted you via private message requesting your registered email address, so that I can have a look what has happened with your deposit. I hope to hear back from you soon! Kind regards, Bob

Hello @ClimaxNL and @Marvelous, Thank you for playing at NeonVegas and for bringing your feedback regarding your experience through the Casino Grounds Community. We would like to apologise for the caused inconveniences regarding the withdrawal process, the waiting times and the confusing information you might have received from our Support department. I will forward the cases to our Payments and Fraud manager in order to have them handled with priority. In order to do so, I will send you a PM requesting the registered e-mail address at NeonVegas, please check your Inboxes. Again, apologies for the caused inconveniences in this occasion. Best Regards, Bob