Hi everyone,
I have a issue with NeonVegas. I have made €50,- deposit on the casino on monday and managed to get a nice amount of money (€10.000,-).
I had 2 withdrawals of €5000,-. One of them got approved yesterday in the morning and the other one (stupidly) I cancelled and gambled away, being degenerate.
Now the problem is, the money I have still not received on my bankaccount and the 24 hours timeframe has been passed . Livechat can’t even see that there has been an approved withdrawal and told me it bounced back in my casino account. This never happened. Meanwhile he gave me also an Payment ID from Trustly that the payment has been done and asked him to confirm if the withdrawal was really made and he could not confirm this to me. Now I am really wondering what is going on, the money is not on my bankaccount or casino account.