Boogz360

Thanks Jase, very useful info!

I'm in the UK.

For anyone interested, I filed a complaint and got the following response: We hope you are well. We are contacting you in regards to your complaint raised with us. We have thoroughly reviewed the situation in your account and can appreciate that there was a misunderstanding during the chats you held with us on Saturday, for which we offer our apology. We have made sure to liaise internally with the relevant team, and we can confirm that your account has been unrestricted. We, however, always recommend that you still verify your account at your earliest convenience so that there are no further issues or delays in the future. If you need anything else, please don't hesitate to let us know. Best regards, Team Mr. Vegas 4 days later and I'm still blocked and unable to do anything, after back and forth with support via email - them telling me to clear cookies etc etc I get this email: Hope you are well. Thank you for providing us with the link. Having a look at your account, you are unfortunately not verified. In order to withdraw, you will need to verify your account, which can be filled out in the documents page. If you need further assistance regarding this, don't hesitate to reach out to us should you need it via email or through our live support chats. Preety comical how incompetent these people are!

Thanks very much CGDL, appreciate you taking the time to do that!

Thanks for the response. I expected it to potentially be a lengthy process but will file a complaint anyway. Fortunately the amount of money in question is fairly inconsequential, and for the same reason I don't want to spend hours writing emails/on the phone etc. However, out of principal I feel I should be following this up as it seems insane to let these people get away with borderline scamming people!

Hi all, some opinions/advice needed on this situation and if there is anything I can do about it. I have had a dormant account with MrVegas for years, for whatever reason it says I'm unable to play/deposit when I log in and to contact customer support for further info. The exact message I got was: You are currently being prevented from making any further deposits. Please contact our Support Team at support@mrvegas.com for more information. I contact live chat to see what the issue is, show him the message I am getting when trying to deposit and he advises me that it is simply because I haven't set a loss limit on my account so I give him the limits and chat as follows... (18:05:21) Neil: Thank you, I will set these for you now. Please bare with me (18:07:05) Neil: Thank you for waiting (18:07:14) Neil: I can confirm that your loss limits have been set (18:07:26) Neil: I kindly ask you to logout, refresh your browser and try again (18:07:39) : ok thankyou (18:07:52) Neil: Anytime (18:07:57) Neil: Can I help you with anything else? (18:08:34) : still getting the same message after logging out and refreshing (18:09:19) Neil: OK, please bare with me, let me check this further with our payments team. Please bare with me (18:13:36) Neil: Thank you for waiting (18:13:43) Neil: You should now be able to deposit (18:14:08): all sorted tyhanks (18:14:17) Neil: OK, great Following this I am able to make a deposit, the instant it hits my account I am blocked from opening any game/depositing/withdrawing etc. Now they are insisting my account needs verifying before I can access my money - essentially holding it hostage until I comply with what they want. I am aware that gambling sites require verification, that's nothing new - but since my account has been blocked for years (potentially) due to not being verified, surely they should be telling me this when I spoke to customer services (who even checked my account with payments team) when I ask what the issue with depositing is, yet they open my account allowing me to deposit and then instantly block my account once I have done so. To me this seems extremely unethical and shady, not mentioning anything about verification and essentially forcing me into sending them all my personal documents if I want to see my money again. Are they within their rights to do something like this? Am I able to get my deposit back, or do I now have no choice but to comply with them or alternatively wave goodbye to that deposit?