Hi all, some opinions/advice needed on this situation and if there is anything I can do about it.
I have had a dormant account with MrVegas for years, for whatever reason it says I'm unable to play/deposit when I log in and to contact customer support for further info. The exact message I got was:
You are currently being prevented from making any further deposits. Please contact our Support Team at support@mrvegas.com for more information.
I contact live chat to see what the issue is, show him the message I am getting when trying to deposit and he advises me that it is simply because I haven't set a loss limit on my account so I give him the limits and chat as follows...
(18:05:21) Neil: Thank you, I will set these for you now. Please bare with me
(18:07:05) Neil: Thank you for waiting
(18:07:14) Neil: I can confirm that your loss limits have been set
(18:07:26) Neil: I kindly ask you to logout, refresh your browser and try again
(18:07:39) : ok thankyou
(18:07:52) Neil: Anytime
(18:07:57) Neil: Can I help you with anything else?
(18:08:34) : still getting the same message after logging out and refreshing
(18:09:19) Neil: OK, please bare with me, let me check this further with our payments team. Please bare with me
(18:13:36) Neil: Thank you for waiting
(18:13:43) Neil: You should now be able to deposit
(18:14:08): all sorted tyhanks
(18:14:17) Neil: OK, great
Following this I am able to make a deposit, the instant it hits my account I am blocked from opening any game/depositing/withdrawing etc.
Now they are insisting my account needs verifying before I can access my money - essentially holding it hostage until I comply with what they want.
I am aware that gambling sites require verification, that's nothing new - but since my account has been blocked for years (potentially) due to not being verified, surely they should be telling me this when I spoke to customer services (who even checked my account with payments team) when I ask what the issue with depositing is, yet they open my account allowing me to deposit and then instantly block my account once I have done so.
To me this seems extremely unethical and shady, not mentioning anything about verification and essentially forcing me into sending them all my personal documents if I want to see my money again.
Are they within their rights to do something like this? Am I able to get my deposit back, or do I now have no choice but to comply with them or alternatively wave goodbye to that deposit?