[Justspin - Help thread]

On 16/05/2020 at 22:10, Summerz said:

Dear Alex, 

Good day to you,

I hope what you said here and what is going on in JS should match. 

I received email on 14th May for my 2nd verification after i been quite some time in JS. I revert the documents within 30mins. 

Tomorrow is the 3rd day(72hrs). Lets see if its really 0-72hrs. 

The first verification with Bob helping it is done and i really appreciate it.

I been waiting my withdrawal the whole week due to this 2nd verification issue.

I really suggest to JS that please request verification to be done before hand rather than during withdrawal. The frustration of waiting like this is not some pleaseant experience with the casino although JS could say its by law those documents are needed. But there is a better way to make all this more comfortable. 

To further update on my case here,

Today i receive email saying my withdrawal is approved. I expecting in coming 1-2 days to received the funds in my account as it used to be.

I still havent receive the email for my verification approval though. But as long as withdrawal can be processed i guess everything is fine.

Cheers to @Bob_Justspin that been helping all the time when anything stuck in JS. Thank You.

[Justspin - Help thread]

On 02/04/2020 at 18:22, Alex_Justspin said:

Hi @ragge999

Thank you for your question.

Accounts are normally verified within 0-72h after documents are sent in, and it is normally faster when you have a pending withdrawal.

I wish you a good day!

Kind regards,
Alex

Dear Alex, 

Good day to you,

I hope what you said here and what is going on in JS should match. 

I received email on 14th May for my 2nd verification after i been quite some time in JS. I revert the documents within 30mins. 

Tomorrow is the 3rd day(72hrs). Lets see if its really 0-72hrs. 

The first verification with Bob helping it is done and i really appreciate it.

I been waiting my withdrawal the whole week due to this 2nd verification issue.

I really suggest to JS that please request verification to be done before hand rather than during withdrawal. The frustration of waiting like this is not some pleaseant experience with the casino although JS could say its by law those documents are needed. But there is a better way to make all this more comfortable. 

[Justspin - Help thread]

Justspin is really a bad casino to my experience. 

When my first withdrawal, they had ask all required banking documents inclusive bank details and all personal details.

Been withdrawing for so many times and suddenly today they send in a email requesting again for more bank details and personal details.

I really dont understand the procedure here. How many verification needed in this Casino.

[Justspin - Help thread]

2 hours ago, Bob_Justspin said:

Hi @Summerz,

Apologies for our misleading feedback on this post. 

We had checked our system and informed according to what we could see. Please let us take another look and investigate further on this matter. 

I have sent you a PM in order to request you some details regarding your account on Justspin, so we can get your case solved as soon as possible. 

Best Regards,

Dear Bob,

Thanks for your efforts. Do check your pm.

[Justspin - Help thread]

2 hours ago, Bob_Justspin said:

Hi @Summerz!

The time frames that are stated regarding the waiting time for a withdrawal are an estimation. When a full verification of an account is needed, it is possible that our payments department needs these margins of up to 72 hours, but usually is way quicker. 

Upon investigating further on your case, we see that our payments department has requested some documents to you in order to process your request. 

Please do not hesitate to reach me on a PM if you are experiencing difficulties regarding the process above. 

Best Regards, 

Bob 

Hi Bob,

Nice to hear from you.

Anyhow your reply here makes me more worried about JS.

Before your reply here, about at least 24hrs ago JS already emailed me for the documents request and i already replied within an hour. I did get a replied email from JS saying will check upon it.

But now you are telling me JS status is still up until your side requesting documents. 

I hope you could check on your payment team what is going on.

Regards

[Justspin - Help thread]

Hmmm. I just go through comments here. 

Waiting for my first withdrawal and payment team told me that it takes up to 72hrs to clear the withdrawal. Hopefully it wont come with verification or anything else after 72hrs. If there please inform earlier instead keep dragging it up.

Now i still hold back for my second deposit after reading up here.