Bob_21com

Hi everyone! Our payment processing partner for Norway was experiencing technical issues and this was causing the delays with the withdrawals, unfortunately. I'm happy to inform that @Extraftw @jannemathias123 @NORGOONER and @olempiaps confirmed me last Friday, 29th of January that they have received the funds, and they have received nice compensation for the experienced delays. Please, don't hesitate to contact me via private message if someone is having any questions regarding anything! I'm more than happy to assist! Kind regards, Bob

Hi @jannemathias123 and @olempiaps, I am truly sorry to hear that you haven't received the funds yet. The information from our payment processing partner was that you should receive the funds latest today, as the issue with the payouts was identified and fixed last week from their side. I have contacted our Payment & Fraud department and requested them to contact the payment processing partner to find out why you haven't received the funds yet, and to receive feedback on how we can fix this as soon as possible. I will get back to you both via private message today once I hear back from the team. Again, I would like to apologize for the experienced delays and thank you both for your patience and collaboration! I will make sure to compensate you both with a nice bonus once this case has been fully closed and you have the funds on your bank account. Kind regards, Bob

Hi there @olempiaps, Thank you for sharing your feedback here at Casino Grounds! The withdrawal paid out on 4th of January looks successful in our end, and therefore you have been requested to provide a bank statement showing that you haven't received these funds. Once you have sent this document to our customer service, we will forward the case to our Payment & Fraud department for investigation. I apologize for the miscommunication to provide the documents to UltraCasino instead of 21.com. UltraCasino is one of our sister brands, operated as well by BP Group Ltd. The correct email to forward the requested document is support@21.com. I have contacted you via private message with more information. Kind regards, Bob