[NYSPINS delaying payment £50,000]

On 07/12/2020 at 23:24, Asle Martinsen said:

If you're brand new to the casino, deposited 2k and cashed out 50k on your first or one of your first sessions, they'll likely spend a bit of time to verify you are you, and that you're not using money that's not yours, and tons of other verification checks. 
Anyway, I have a hard time understanding why you'd play table games on a new casino, rather than one you've played a lot at before. There's really no point in doing that. 

Did you sign up through a Slotspinner link?

 

They are very unlikely to do it if you deposit massive sums and lose it all. That's the problem. 

[[SOLVED] Avoid Leo Vegas at all cost]

Well, first of all I would go and submit an official complaint through internally (as you are required to do so by the third party dispute solvers). After that and if does not work, I would submit an official complaint on AskGamblers. If that fails, I would ask Leo who they use for the outside dispute resolution, for the UK it's IBAS, you need to find out who they have allocated in your country. Lastly, I would file a report with your country's gambling regulators and also Malta's Gambling Commission. Hope that helps buddy. 

[[SOLVED] Avoid Leo Vegas at all cost]

18 hours ago, fraudmaud said:

" Once I had this issue with another site. I was playing quite low and started playing real high all of a sudden. They called me 1 day after and just checked in and see what was going on and I explained I had my bankroll moved between sites. " 

I did not even complain over my 04.30 AM email. I simply said I accepted the pause but a fair compensation should be given out of respect for letting me play on and climbing the LVFC ladder and then pausing the account just before the month ends. Do you understand? 

Again, the pause is not the issue. The thing that irritates me is the fact that they could have done this so much quicker. If they would actually care about their players. And first you call the player. It's way more personal. A simple cold email? What a joke in my opinion. 

However, I respect your take and opinion on the case of course. 

They should have, and this is according to Malta and UK Gambling commissions: 

1) Paused your account immediately upon receiving your first email regarding your losses and 0 balance in your account (even if this was sarcasm).

2) Contacted you via phone or email explaining that they have to pass the information to the Responsible Gambling Department for investigation.

What they did instead, is potentially allowed a compulsive gambler to continue placing bets on their website, which is wrong on so many levels. If what you are saying is true, I would be contacting the relevant gambling authorities and informing them about such practices.

 

Cheers

 

Z.